Universal Credit and Welfare Changes

Kevan Jones Excerpts

Thursday 21st June 2018 Commons Chamber

[Ms McVey]

My hon. Friend is, again, correct. The NAO made it clear that the pace could do with speeding up. It also said that we should continue with universal credit, far from what the Opposition are saying. It said that we should speed up the pace and carry on going, and that progress had been made in what we are doing. I say to Members: please read the report.

[Mr Kevan Jones (North Durham) (Lab)]

Having visited the DWP offices in Stanley and Chester-le-Street in my constituency, can I agree with one thing that the Secretary of State said and say thank you to the staff for their work? However, a real fear has been raised with me by constituents who have poor IT skills. What more can we do to support these individuals and also to expand access to IT, because many libraries have been closed or have introduced restricted hours, which is a stumbling block for a lot of those individuals?

[Ms McVey]

I thank the right hon. Gentleman for mentioning work coaches in such a positive way, because they are doing a significant amount of work, and I hear only praise wherever I go. The system needs to give people support, whether with IT or debt. Support is definitely there for IT—£200 million has gone to local authorities. The jobcentre can point claimants in the right direction, so I ask them please to go via the jobcentre in these situations.