Armed Forces (Service Complaints and Financial Assistance) Bill

Lord Beamish Excerpts

Monday 2nd February 2015 Commons Chamber

[Anna Soubry]

So that is her view now. With great respect to Dr Atkins, I do not agree with her and I will—

[Mr Kevan Jones]

rose—

[Anna Soubry]

Hang on—I’m going to make the argument before I get intervened on again. I have been very generous.

The ombudsman will look at service complaints and the Bill seeks to ensure that complaints by individuals with a grievance will be dealt with fairly and expeditiously and that justice will be done. In my view, the ombudsman should not look at any wider issues that may come up. I will give an example to support my argument.

Let us say that three people in a unit make a complaint about bullying and it is found that that complaint is justified. As a result, there is redress and the two individuals who have bullied them are punished by being removed from their posts or demoted. That is the end of the matter and it never gets to the ombudsman, who knows nothing about it because justice has been done.

What if, however, the three complainants feel that justice has not been done because their complaint has not been upheld and they believe that there has been maladministration in the way in which it has been handled? They would then go to the ombudsman, who would look at whether the complaint has been the subject of maladministration. The ombudsman might then say, “I have found that there has been maladministration and as a result of my findings I am making the following recommendations to the Defence Council.” If, at any stage of her investigation, she believes that there has been systemic, systematic bullying in that particular unit, she can go to the service chiefs, any Minister, media or Member of Parliament and say, “I think there’s a lot of bullying going on in this unit. This is outrageous and wrong and I want you to do something about it.”

It should not be the ombudsman’s job, however, to then conduct an inquiry into that bullying. That is the job of the armed forces or perhaps some other body. The ombudsman’s job is to make sure that we have a good, efficient and fair complaints system. With all due respect, that is what the ombudsman should be concentrating on where they should be using their resources. If they start to investigate a systemic or systematic form of bullying in a particular unit, it is my respectful submission that they would be way out of their remit and treading on to the territory of others. That does not mean that I am being by any means soft on the complaint, because the ombudsman is the person who will highlight it, but it is for others, not the service complaints ombudsman, to decide on a full inquiry and make sure that proper action is taken. That is my argument.

[Mr Kevan Jones]

I accept that, but the hon. Lady is wrong. My understanding of Dr Atkins’s views is exactly the same as that of the Defence Committee Chair. Since her appointment she has pushed the boundaries. If the ombudsman is going to look just at maladministration, may I suggest that the Minister speaks to Lynn Farr from Daniel’s Trust and other families who have worked with Susan Atkins? The Minister might have great faith in the ability of some of the senior military to make major changes—cultural change and actual change—but that will not be done without an external body at least giving them a gentle push.

[Anna Soubry]

But the gentle push exactly is the service complaints ombudsman. If they find that there is bullying or harassment in a particular place—in a unit or whatever it may be—they have the ability to make sure everybody is aware of what is going on, but I do not believe it is then their job to investigate it. That would be a diminution of their work, which is to look at complaints, and make sure that individual grievances have full access to a system that works expeditiously and gets to the point of justice. She can raise these concerns—there is nothing to stop her—which is why I was such a great supporter of Nicola Williams, because she will absolutely be robust. However, such an investigation is not and should not be the ombudsman’s job, especially given the resources available to the ombudsman; their job is to look at the service complaints and deal with those individual grievances. I could be cheeky and say that if the hon. Gentleman thought this was such a great idea, why did he not do it in 13 years, but that might be a little underhand—

[Mr Jones]

I will tell you why I did not do it.

[Anna Soubry]

And I will hear the hon. Gentleman. But if such an investigation is what he wants, somebody else should do it. It should not be in this Bill and it is not for this ombudsman; this is about service complaints.

[Mr Jones]

rose—

[Mrs Moon]

rose—

[Anna Soubry]

I was going to take the hon. Lady’s intervention, but if the two of them are going to fight, I will take the hon. Gentleman’s intervention.

[Mr Jones]

The Minister asks why we did not do this in 13 years, but she just needs to look at my record, including my time on the last Defence Committee, and at the last Labour Government’s record, to know the answer. I argued for this, as did the Select Committee, back in 2004, but, as she knows, those in the chain of command do not like radical change. I see this as a process—we are getting to where we should have been 10 years ago—but I must say that the most vociferous arguments against bringing this in over 10 years ago came from the Conservative Front Benchers.

[Anna Soubry]

I am grateful for the factual explanation that has been given.

--- Later in debate ---

[Anna Soubry]

I was talking about the fact that the person who is complained against should have the right to have their side heard, but I am grateful to my right hon. Friend for his point. When somebody dies suddenly—especially if they have taken their own life, which is what we are talking about here, and if it is thought that there is some link between their doing so and an allegation they have made—that is serious stuff. That is why it is right that, first, there would be a service inquiry and secondly, and arguably even more importantly, there would be a full coroner’s inquest.

I do not know whether many Members have had the opportunity of attending a coroner’s inquest, but when there is a great coroner—I saw one in my county of Nottinghamshire, working on an important case with which I will not trouble the House—one can see their power. The coroner does not necessarily say that a certain person is responsible for a death, but they investigate all matters leading up to the unexpected death and have extensive powers, including being able to take evidence from people on oath. I am content that in the terrible event that somebody who has made a complaint has taken their own life, and in which it is thought that there is a link, there already exists an excellent and rigorous system that ensures that justice is done, and that is the coronial system.

[Mr Kevan Jones]

I am glad that the Minister has so much confidence in the coroners system. I accept that where it works well, it works well, but she also knows that there are some absolutely appalling coroners in this country. May I suggest that she looks at Mr Justice Blake’s report on Deepcut? It shows what happened to the families and how the MOD acted, and we hope that things have changed, but I would certainly argue against the idea that there is somehow a universal standard for the coroners service across the country.

[Anna Soubry]

I am sure that there are perhaps one or two bad coroners, but overwhelmingly the vast majority are outstanding and excellent and do an exceptionally good job. I might be wrong, and I will be corrected if I am, but I think that in the case of Deepcut none of the young people who died had made a complaint. Therefore, they would not have come into this system because they had not made a complaint. Although there might be a good argument that in those cases the coroner had not done a thorough job—I do not know that—we must remember that the Bill is about the complaints system. It starts with an individual making a complaint or raising a grievance on which they seek redress. We are in grave danger of not understanding what the system is and the huge distinction between the other existing processes that can ensure that we get to the root of the problem, find out what happened and make sure that justice is done.

The Bill is small and tightly focused and makes important and much-needed changes. The Select Committee on Defence published its report on the Bill on 23 October and it makes a number of recommendations on how the Bill might be amended. I am open and always have been—my door is always open, and anybody within reason can come and see me. It may be that some of those recommendations can be adopted in Committee. They will certainly be debated. With one or two of those proposals, we have identified the problem we seek to solve, but the method by which we solve it is the difficulty. I do not want overly prescriptive legislation. In defence matters, if we legislate for things and want to change them, it is difficult to get another Bill in Parliament to do so.

We have a duty to ensure that our servicemen and women know that their grievances are taken seriously and dealt with quickly, and that no complaint will be dismissed out of hand. We have a duty to ensure that we can fund those organisations that support our armed forces and their families wherever they are based. The Bill delivers the changes our brave servicemen and women deserve, and I commend it to the House.

[Mr Kevan Jones (North Durham) (Lab)]

The Opposition welcome the introduction of the armed forces ombudsman. The current Service Complaints Commissioner for the Armed Forces was introduced by the Labour Government as part of the Armed Forces Act 2006, which came into effect in January 2008. I should tell the Minister that that was no easy task. Other hon. Members and I—a few in the Chamber served on the Defence Committee at the time—did a year-long comprehensive report on the armed forces duty of care. They know that some of the arguments put up against the further extension in the Bill were put up against the 2006 Act. It was said that somehow the earth would stop if we interfered with the chain of command and had external scrutiny of the armed forces.

We have been proved right in terms of how the Service Complaints Commissioner has worked. I pay tribute to Dr Susan Atkins, who has been so successful because she has pushed the boundaries effectively and ensured that her remit is listened to. The commissioner was introduced after the Deepcut tragedy and Lord Justice Blake’s report. The report was not only thorough but made some very good recommendations on armed forces discipline and dealing with complaints. In particular, it dealt with matters for the families of those who committed suicide. I put on record my thanks to Lynn Farr from Daniel’s Trust, who over many years, and in the tragic circumstance of her son’s death in service, not only campaigned to ensure that the system is more transparent and open but made real progress. I also pay tribute to Geoff Gray and Yvonne Collinson for their work on the deaths at Deepcut. I am on record as having said this before, but no matter what happens now we cannot bring those individuals back, and I doubt whether we can get to the truth of what happened at Deepcut. However, the work that those individuals have done has changed how the chain of command and the Government deal with young people in our armed services.

The Service Complaints Commissioner was a step forward. It was the first time that independent oversight was introduced to our armed forces. I remember at the time Conservative Opposition Members arguing that that would be the end of world, and that somehow the world would stop if there was independent oversight or if the chain of command was questioned. The world has not stopped. As the Minister rightly said, the chiefs have accepted that the commissioner has been a major step forward and has helped to increase and enhance the armed forces’ reputation, not only in the eyes of the public but in the eyes of those who serve. If the Bill is tightened up through some of the amendments that we will table in Committee, it can enhance that process. No one in the chain of command has anything to fear from the Bill.

The Service Complaints Commissioner drew attention to the efficiency with which complaints are dealt with and the fact that individuals can complain if they feel that something has gone wrong. There is a culture not of complaining for the sake of it, but of questioning behaviour that is not acceptable, no matter whose behaviour it is. In 2013 the armed forces attitudes survey reported that 10% of servicemen and women felt that they had been subject to discrimination, harassment or bullying in service environments in the previous 12 months. That would not be accepted in any other walk of life, and it should not be accepted for members of our armed forces.

[Richard Drax]

Having been in the armed forces myself, I know that there is always a concern about politicians getting too involved in a service in which ultimately people have to go and kill the enemy, so a different mentality is required from that in civilian life. A balance must be sought, and I hope the ombudsman will seek it and will not undermine the armed services’ discipline and readiness, in the worst situation, to kill somebody. That would undermine the unique brand that makes our armed services so special and respected around the world. It is a fine balance.

[Mr Jones]

I am glad to see that the dinosaur tendency of the Conservative party is still alive and kicking on the Back Benches. Exactly the same arguments were made against the introduction of the armed forces complaints commissioner. This is not about making the training or the discipline less rigorous; it is about behaviour that is totally unacceptable. The hon. Gentleman should read Lord Justice Blake’s report and the Select Committee report that went alongside it to see whether he can justify some of the things that went wrong then. I accept that, as the Minister says, things have moved a long way since then, but the type of behaviour that we saw was not acceptable then and is not acceptable now.

[Mrs Moon]

The argument that has just been articulated—that somehow the armed forces are different and separate—may be part of the reason why so few Members are present in the Chamber. There is a feeling that that is so. The reality is that the law is set by this House. This House sets the rules and the legislation under which the armed forces operate, and long may that last. That is how a democracy works. The service chain of command must accept that.

[Mr Jones]

I agree with my hon. Friend. We are making progress by changing the attitudes of some of the old and the bold in the Conservative party and changing the culture among the senior management of all three services, who accept as a fact of life that bullying, harassment and sexual discrimination are not acceptable in our armed forces and will not be tolerated. The Minister is right that the present chiefs, as I know them, take a zero-tolerance view of such behaviour, and this will support them in ensuring that it does not happen.

[Dr Lewis]

I pay tribute to the hard work of the hon. Member for Bridgend (Mrs Moon), who has been a champion of the Bill. In order to reassure my hon. Friend the Member for South Dorset (Richard Drax), I would share his concerns if I thought there was any danger of the system becoming clogged up with complaints that were designed to paralyse it. That is why I think that the provision in the Bill to which I referred in my intervention on the Minister is so important. The complaints commissioner has the right to investigate or not to investigate a given complaint, which avoids the danger that I think my hon. Friend would otherwise be rightly concerned about.

[Mr Jones]

All I will say to the hon. Gentleman is that he should read the report of the debate we had when the Service Complaints Commissioner was introduced, because this is not about interfering in the chain of command. The present commissioner has done a very good job of highlighting the delays in the processes, particularly in the Army. Anyone who deals with complaints, whether in industry, local government or anywhere else, knows that it is better to resolve a matter quickly, rather than leaving it for a long period. The present commissioner has certainly been highly critical. When we look at some of the cases set out in the last report, we have to ask ourselves why on earth they took so long. They could have been resolved quite quickly, which would have not only improved the Army’s reputation for dealing with such matters but given the complainants satisfaction.

[Rory Stewart]

To address the comment made by my hon. Friend the Member for South Dorset (Richard Drax), and also the public, who are not necessarily focused on the details, perhaps it is worth clarifying that military discipline is exempt from the things that the Service Complaints Commissioner looks at. In other words, the commissioner is not set up to deal with questions of military discipline, which remain exempt. That is quite important for the operation of this law.

[Mr Jones]

I agree with the hon. Gentleman. Certainly, the armed forces Act—I cannot remember which one, having dealt with so many over the years—helped by streamlining the three service Acts, because there had previously been a lot of inconsistency across the three services. I think things are now much clearer, especially as we now have joint operations, so the equal and correct interpretation of military law, rather than the silo system we had previously, with three different service Acts, has helped.

Ultimately, we are asking servicemen and women to do very dangerous things on our behalf—I am not suggesting for one minute that the Service Complaints Commissioner should be on the front line telling generals what they should and should not do—but that does not mean that the general things that we and the current service chiefs certainly accept should be best practice in the three services should not be scrutinised and that there should not be support for individuals who find that the high standards that we all expect are not being met.

[Richard Drax]

I have great respect for the shadow Minister and am sorry that he resorted to personal slights, which I think was totally unnecessary. For the record, I do not agree with harassment or bullying in the armed services—I never have and never would. Of course those in the armed services should be respected and their rights should be looked after, but ultimately they are being trained to kill. That is the point I was making. As I have said, I welcome the Bill, which I think is a good step forward, and am entirely behind it. I just wanted to put the record straight.

[Mr Jones]

I thought that the hon. Gentleman might have been proud to be labelled a dinosaur in the present Tory party! I am not criticising him in any way; all I am saying is that some of the arguments made for not doing these things are the same as those that were made 10 years ago, and they have clearly been proved wrong.

Another important aspect is that this is not only about the scrutiny of complaints, but about how many people make complaints. Only 8% of cases involved a formal written complaint. I think that once the Bill is in place, it will ensure that people in the armed forces know how to complain and what redress that they can have. We need a system that encourages people to come forward, not with frivolous or vexatious cases but with cases of harassment, discrimination, bullying or malpractice, which can then be investigated properly by the chain of command. If not, there should be independent scrutiny to ensure that the highest systems and checks are in place—zero tolerance, as the Minister said.

We ask servicemen and women to do things that most of us would never be capable of, so there is a unique difference between them and the general public. However, there are some modern working practices and standards that we would expect in all walks of life, including in the armed forces, and that is why we support the Bill.

We will be calling for the Bill to be strengthened in a number of ways. I hope that in Committee we will be able to discuss some of its aspects in more detail, which will not only provide another opportunity to discuss the role of our armed forces and the pride that we rightly take in them, but ensures that men and women from all our constituencies who join the armed forces get the protection that they would expect in any other workplace.

I turn to the remit of the ombudsman and the range and scope of the powers that the Bill grants. Under the Bill, the ombudsman will not be able to look at the complaint itself but only at whether maladministration occurred in the handling of the complaint. Many in the House will agree that that is a very narrow scope. It leaves us in a rather perverse situation whereby the central piece of the system will be entirely removed from the issues that regularly affect members of the armed forces. The ombudsman will be powerless to deliver the protection and oversight that are needed in such circumstances.

The Minister will probably tell us that it would be going too far to give the ombudsman such a remit, but, as I said, the same arguments were made when we brought in the Service Complaints Commissioner. It is not unusual for an ombudsman to have such powers. The public services ombudsman, the local government ombudsman of England and the prisons ombudsman all have statutory powers to investigate service failures in addition to maladministration. There is no reason why such a principle cannot be applied with regard to serious complaints brought forward by men and women who serve in our armed forces.

Many Members have expressed the view—we will no doubt hear it again in their speeches—that we need to leave it to the chain of command alone to decide on these issues. I do not accept that. The system is one of partnership. One of the great things that Susan Atkins has done is to work very effectively with the chain of command, not only to educate but to change ways of doing things and move the agenda forward. It is important that the Service Complaints Commissioner does have these powers. The Defence Committee agrees that the ombudsman needs wider powers to investigate the substantial complaints.

Another feature missing from the Bill is an ability for the ombudsman to undertake thematic inquiries of their own. That ability would have been very important in, for example, the inquiry into the events at Deepcut. I am afraid that I do not share the Minister’s faith that these issues are just for the coroners. Certainly, the idea that one would have any faith in the Middlesbrough coroner to undertake a vigorous investigation of a service death—

[Anna Soubry]

It is not just a coronial system because there are also service inquiries. Does the hon. Gentleman agree that those investigations are robust and thorough?

[Mr Jones]

They are. However, the important point about the ombudsman—this is what is great about the service complaints commissioner—is that it is outside the chain of command, independently looking inwards. That is not to say that it would always be critical. On some issues, Susan Atkins has not been critical and has supported changes that have taken place in our armed forces. I give credit to the service chiefs for bringing forward some of those changes. If, in a modern age, we want a system that is going to be robust and seen to be fair, it is very important to have that element of independence. That is especially true for bullying. We know that on occasion bullying is an isolated incident, but there have also been examples of where it is part of the chain of command and responsible for the culture that exists in some areas.

The Bill gives the ombudsman power to investigate where it sees fit, but we must understand what powers it would have and what it could do with what it finds. Yes, it can report to the Defence Council, but without any further powers or the ability to make changes, the onus in terms of the defence budget might be to ignore what the ombudsman says. We must clarify that point in the Bill.

As I have said, some recommendations can be made, but we need a method to ensure that reports and findings do not sit on a shelf, and that the Minister of the day, or the Defence Council, does not reject or simply note them. That would undermine not only the role of the service complaints ombudsman, but its independence. People who go to the ombudsman expect to get a fair hearing and to know that something will be done about their complaint.

It is vital that any new system works to the benefit of those who come to rely on it and that the Bill does not impose any unnecessary barriers on individuals and families making a complaint. The current Service Complaints Commissioner has been highly critical of the Army for the length of time it takes to deal with the complaints. Any system must obviously have robust time limits, but the Bill proposes that the Secretary of State will set time limits within which the individual must lodge a complaint. That time limit must not be less than six weeks after the date on which the individual receives their decision from their internal complaints system. In an ideal world that might be a simple system, but the nature of service life might lead to a situation where those time limits cannot be met. If that was the case, people would be time-bound when bringing forward a complaint. I think we need to consider that issue in Committee, and see whether we can allow some flexibility in the way that complaints are brought forward, so that someone does not miss taking a complaint forward because of the time limit.

The ombudsman service must be independent from the chain of command and the armed forces, and must be trusted by the people it is investigating. It must also be seen by servicemen and women lower down the chain of command as a process that is clearly independent.

This is a bit like déjà-vu, because I remember when the Service Complaints Commissioner was being appointed that the hon. Member for Aldershot (Sir Gerald Howarth) was one of the—well, he could certainly be described as a dinosaur if not even worse—people who said that the end of the earth was going to come if the service ombudsman was not someone with a military background. It is clear that service personnel cannot hold that post, but I would also be reluctant to have anyone with a direct service background. Certainly the criticism levelled at Dr Atkins when she was first appointed was unfair and has—quite rightly—been proved wrong given the effective way that she got to know quickly how the armed forces work, and the way that she got the support and good will of people at all levels. It is important that the ombudsman is not seen as part of the old boys’ network—interestingly, the first two have been women.

On representation, occasionally those who lodge a complaint, or who speak of an injustice but never enter the complaints system, cannot see the complaint through—we have already heard about people who die before their complaint is heard. In these rare cases, it is sometimes important to family members that the complaint continues, and if someone makes a complaint against an individual, that individual will still have an opportunity to put forward a defence, albeit in the absence of the accuser. Also, many complaints relate to matters of service pay. In these cases, no one is required to make a defence, so it seems only fair that they be allowed to continue to conclusion. To stop such a case would be totally unfair. All cases should be pursued as a matter of due diligence to allow the ombudsman to oversee the entire system.

This touches on something else the Service Complaints Commissioner has done. A complaint might throw up inconsistencies in areas of policy that need addressing, and just because someone dies, it does not necessarily mean the wider implications do not need addressing either by the chain of command or more widely.

[Dr Lewis]

As the hon. Gentleman will know, I have only recently rejoined the Defence Select Committee after a long absence, so I am not as well sighted on the Bill as perhaps I ought to be. However, given that so much of the concern that led to this sort of legislation was about deaths, will he comment on the role of the ombudsman in relation to complaints brought by families of people who have died?

[Mr Jones]

That is a very important point. I was a member of the Defence Select Committee when it looked into Deepcut—as, too, was the hon. Member for Portsmouth South (Mr Hancock). We could not help but think that the way the families were dealt with was truly shocking, both in terms of basic human decency and because it meant that, unfortunately, the truth could never be arrived at. That was unfortunate for the families, obviously, and for members of the armed forces who were accused of things they clearly did not do.

We have made progress, however, thanks to the Service Complaints Commissioner and this new Bill. The important thing is independent oversight. Individuals are not going to continue with a course of action if they know it is leading to deaths in the armed forces. We know there will be tragedies in the armed forces, on the battlefield and in training, given the robust and difficult training regime, and when they happen, it is important, for the sake of the families, that we get all the information early on; that the matter be dealt with compassionately; and that things be put right early on, if mistakes were made.

I think there has been a change in this country—certainly in respect of local authorities and health boards, for example—and sometimes there is a culture of arguing why something should stay the same. However, if people say sorry early on and admit to mistakes, while it will always be difficult for families, at least they would know what happened. If so, lessons can be learned and measures put in place to militate against such things happening again, which will at least give some comfort to the families.

[Anna Soubry]

We do not disagree on what we want to achieve, and the hon. Gentleman has put it extremely well. I would not demur from anything he said about the need to ensure that the families feel that things have been properly looked at, lessons learned and so forth. Is that not a question of ensuring that we have rigorous investigations into deaths, which is different from the complaints system through which individuals’ grievances are rigorously looked at to get justice? I would suggest that the two are very different. Does he agree?

[Mr Jones]

No, I do not. I suggest the Minister go away and read Mr Justice Blake’s report. In these situations, the issues conflate. In the Deepcut case and that of Lynn Farr’s son, who died in a training exercise in Catterick, part of the problem was the individual instance and how the individuals died, but there were broader issues surrounding the duty of care in training. I am not saying that training should be downgraded—I know Mrs Farr was not for that—but if we look at Daniel Farr’s case and how he was dealt with, we see a needless death that could have been avoided. If issues about the training regime at Catterick had been raised earlier, we could have avoided certain deaths. The two aspects come together. I am all for rigorous investigations of deaths when they occur, but I also want to ensure that if it is possible to avoid getting to that stage in the first place, we actually achieve that.

Let me deal now with the armed forces charities, to which the Minister referred. The second part of the Bill relates to the financial assistance and benefits given to armed forces personnel. Let me put on record that we welcome this. As the Minister knows, I have worked with an array of armed forces charities over many years and they do a fantastic job on behalf of servicemen and women and their families and veterans. We must be sure that they are able to continue that work. The Bill covers two main points in this area, and it has been difficult to know how best to administer them. In fairness to the present Government, they have tried their best to get the funding out to those groups. Clause 4 attempts to put the provisions on some type of proper footing. Many charities, especially the smaller ones, rely on the grants and support they get from the Government.

We also want to ensure that there is robust scrutiny of how the money is spent. The Minister will have been exposed to the internal politics of the veteran community and doubtless has some of the scars from which I still suffer today. It is important to ensure that the system is transparent and fair and that we get not only good value for money, but effective value for money, so that the support goes to the right causes. Some of the smaller charities should be supported. The Minister knows as well as I do that there are some fantastic very small charities with very small capacities that nevertheless have a great effect in the support they provide to the armed forces.

In conclusion, we welcome the Bill. We will seek to improve it in Committee. The introduction of the Service Complaints Commissioner has, I think, seen a marked change in how the senior military and our armed services operate, and the system has protected those we ask to serve on our behalf. We will not oppose Second Reading, but, as I say, we will put forward amendments in Committee to try to improve and empower the role of the service complaints ombudsman. I see this as a journey. I have certainly dealt with this issue right through my parliamentary career. I thought I had escaped armed services legislation when I became a Minister, but lo and behold, it came back to bite me again. If we do this correctly, we can have a system of which we can be proud for not only protecting the individuals who serve in our armed forces, but upholding the highest levels of integrity and respect, which I know the service chiefs and the whole House would want to uphold.

--- Later in debate ---

[Mr Kevan Jones]

This has been an excellent debate and I think there is general consensus across the House that the proposed service complaints ombudsman is a good thing.

I served with the right hon. Member for North East Hampshire (Mr Arbuthnot)—I would prefer to call him my right hon. Friend—on the Defence Committee, and as a Chairman he was not only very effective but tried to get consensus across the Committee. That made our debates far better and our reports more effective in persuading the Government to take them seriously. I shall certainly be sad to see him leave this place, but I do not think his retirement will be the last we hear of him.

I congratulate my hon. Friend the Member for Bridgend (Mrs Moon) on her tenacious pursuit of fairness for members of our armed forces. I was very sad when I heard about the case of Corporal Neathway. I met him a number of times when I was a Minister, and my hon. Friend is right to say that a braver, more courageous individual you could not meet. He has given service to this country, and despite the appalling injuries he suffered, he had the sense of purpose and character to overcome them. Frankly, they way in which he was treated was unacceptable and I agree with what the Minister said about that.

That case brings us to one of the issues at hand. The Army needs to wake up to the fact that the idea that cases can be allowed to go on for that long without redress is totally unacceptable. The ombudsman should be allowed to focus on that. As I said earlier, speedy resolution of some of the cases would lead not only to satisfaction for either the complainant or those who are being complained about, but to reform and action where needed. The armed forces should not be any different from any other public body with regard to how they react to such complaints.

[Bob Stewart (Beckenham) (Con)]

Will the hon. Gentleman give way?

[Mr Jones]

Oh, here we go.

[Bob Stewart]

I totally agree with the hon. Gentleman on this point. I think it was also a failure of the chain of command that it did not push for an early resolution, because that would have sorted it out.

[Mr Jones]

I was going to label the hon. Gentleman a dinosaur, but he is obviously on the new progressive wing of the Conservative party.

[Anna Soubry]

You’re so tribal!

[Mr Jones]

Yes, I am—I wear that badge with honour.

The hon. Member for Beckenham (Bob Stewart) is completely right. Without some external push, oversight or, as the hon. Member for North Devon (Sir Nick Harvey) said, light shone on the process, there will be no change. That is what the ombudsman will provide.

I also congratulate the hon. Member for Penrith and The Border (Rory Stewart) on an excellent report on the Bill. He raises a fair point: if there is disagreement, people should say so. The chain of command must say what, if anything, it objects to. It should not say it behind closed doors but should come out into the light.

I look forward to the Committee stage. We shall table amendments and I hope that we will get the ombudsman that not only this House needs but that the servicemen and women who serve our nation with pride and bravery need.