Financial Services and Markets Bill [Lords]

Josh Babarinde Excerpts

Tuesday 10th November 2026 Commons Chamber

[John Healey]

As my right hon. and learned Friend the Economic Secretary has just said to me, the strategy and action plan are relatively new. In many ways—the hon. Lady will know this from her own nationalist Government in Scotland—government is always, in some ways, a work in progress, and where there are improvements and strengthening measures that we can take, we are certainly willing to consider those.

The fourth measure on deregulation is that the Bill will give the Bank of England a new secondary innovation objective when regulating systemic payment systems and digital settlement asset service providers. This will ensure that the UK remains at the forefront of innovation in payments and digital finance. Fifthly, it reforms the senior managers and certification regime, retaining its core guardrails while saving firms an estimated £240 million a year.

Turning to the second part of the Bill, credit unions expand access to affordable credit, encourage saving and strengthen financial resilience in communities right across Britain. At the heart of a credit union is its common bond—the connection that brings together its members, be that place, employer or sometimes occupation. Yet in too many areas, the rules that govern how credit unions operate have simply not kept pace with the way people live and work today. In many cases, moving home, retiring or studying somewhere can stand in the way of someone benefiting from credit union membership. The Bill therefore ensures that credit unions will be able to admit a wider range of relatives, to deal with retirement and to accommodate students, even when they do not live or work in the same place as they study.

I turn to the third part of the Bill: consumer protections and redress. The Consumer Credit Act 1974 was designed and passed over 50 years ago. Research from the debt charity StepChange shows that parts of the Act can be harmful, resulting in many consumers feeling scared, depressed and overwhelmed by what they face. In part, that is because currently much of the information sent to consumers about their credit product is tightly specified by this 50-year-old Act—down in some cases to specific words and even which letters must be capitalised in the advice given. It requires the reading age of an undergraduate, when at least one in seven adults have the literacy skills expected of a nine to 11-year-old. The Bill repeals many of the prescriptive provisions in the 1974 Act, enabling the FCA to develop new rules around the information that consumers will receive, allowing this to be more flexible and tailored to the particular needs of different consumers.

[Josh Babarinde (Eastbourne) (LD)]

I have raised previously in this Chamber the situation of my constituent Pam Beevers, who had a cheque cashed in and misread, which meant she lost out on £125,000—down to a bank error. We are talking about punctuation being the real killer. What is in this Bill to help constituents such as Pam to find redress when a bank admits an error and the ombudsman says there is a problem, but they fail to properly compensate people?

[John Healey]

If the hon. Member would write to me or the Economic Secretary, she would be willing to take another look at that. I was not quite certain whether he was saying that Ms Beevers’s cheque was misread by a human or a machine, but it sounds in any case like there is an established error and that some form of redress and recognition is required. If he writes to us with the details, we will certainly take a look at it.

Alongside these measures, we are reforming the legal framework governing the Financial Ombudsman Service to improve the consistency and predictability of its decision making. Currently, decisions made by the ombudsman are not required to align with FCA rules. That has the potential to cause, and indeed has caused, delays in redress for consumers. It has caused uncertainty among firms on what standards they should apply. The Bill takes measures to ensure that all decisions taken by the ombudsman apply FCA rules, including the FCA consumer duty. That should deliver a more consistent set of standards across the board, both for firms and for consumers.