Public Authorities (Fraud, Error and Recovery) Bill

John Milne Excerpts

Wednesday 5th November 2025 Commons Chamber

[John McDonnell (Hayes and Harlington) (Lab)]

I must say that I do get a bit edgy when Front Benchers agree so much.

In respect of Lords amendment 84, I want to be absolutely clear about what the Minister has said. As far as I am aware, it will now be a human being making the decisions: an authorising officer. The authorising officers will be able to draw upon all other information—that is what the Minister said—but it is still not clear to me whether a decision can be made simply on the basis of the EVM information. It would therefore be useful if the Government’s intention were read into the record more clearly.

As for Lords amendment 43, I want to follow up on what was said by my hon. Friend the Member for Poole (Neil Duncan-Jordan). We have received representations with regard to, in particular, people suffering from mental health issues, some of whom would be leading chaotic lives. The Minister is right to say that it is not for Ministers to engage in the process of making individual decisions because that is for the authorising officers to do, but the one occasion on which the Minister can be held to account is when the annual independent review takes place.

According to my understanding, the Minister said that the reviewer would not be prevented from exploring the issue of the exercise of powers and the impact on vulnerable people. May I suggest that that could be strengthened? Perhaps he will tell us when he responds to the debate. It is not just about prevention; it is appropriate for the independent review to consider that issue, largely because of the representations that we have received consistently throughout our debates on the Bill, and from a wide range of organisations that represent people with disabilities and, in particular, mental health challenges. A statement to that effect would be more reassuring than the words that we have heard so far.

I do not really understand why the Government would resist this, because it is just a basic element of accountability in an area that, as my hon. Friend the Member for Poole has said, could affect so many people and could have such a significant adverse effect. I do not want to exaggerate, but I was in the House throughout our discussions of the introduction of the work capability assessment, and, although the last Government refused to accept it, we now know that it resulted in a large number of suicides. In this instance, I would not want us to enter into a reform of the processes specified in the Bill without a regular review of the harms that could be caused, which would enable us subsequently to adjust the legislation if necessary.

I would welcome a clarification from the Minister, or perhaps a strengthening of the words that he has used so far.

[John Milne (Horsham) (LD)]

Everyone accepts that we need to keep a handle on fraud, but the powers being taken in the Bill, including DWP access to people’s private bank accounts, go much further than anything we have seen in the past. Can we trust the DWP to exercise these sweeping new powers in a fair and responsible way? Unfortunately, past DWP errors have had the most tragic consequences.

Philippa Day was 27 years old when she died. She was found unconscious next to a letter from the DWP refusing her request for an at-home assessment. Philippa had agoraphobia and anxiety, making it impossible for her to attend a personal independence payment assessment in person. Those at the DWP knew that—they were told by her sister, and they would have been told by her mental health team if they had bothered to speak to them, but they did not. The letter by her side was the last of a long back-and-forth exchange with the DWP. During their final conversation about the DWP, Philippa said to her sister, “I’m done trying to fight them.” But why was she having to fight them in the first place? Surely this is a system that was designed to help.

The coroner’s report identified 28 separate failings by the DWP and its private assessor, Capita. Errors were made from the very outset: her PIP claim form was lost, her mental health needs were not logged, and no attempts were made to communicate with her mental health team or her GP to ensure that the very system designed to help her would do just that. It is easy to see, with a system riddled with errors and seemingly devoid of compassion, how someone could be driven to just give up the fight. Philippa wrote:

“I’m not dying because I’m suicidal... I’ve been so trapped for so long, and then comes along the government people, who I had assumed are there to help. Since January the 11th 2019 my benefits have been severely cut”.

I also want to share with the House what happened to Kristie Hunt. Kristie was training to become a nurse. She was 31. She had been on PIP and employment and support allowance until she rejoined the workforce after 13 years—admirable, considering her struggles with mental health. She, like Philippa, was basically a strong person.

Kristie informed the DWP about her return to employment, but staff forgot to log her call, so Kristie was hounded by calls and letters from the counter-fraud team. The DWP even sent incorrect information to her local council, resulting in further letters and threats of losing her home. For months, Kristie was subjected to erroneous accusations of fraud and threats of losing her flat and the life she had fought so hard to build back. On her final call with the DWP, she was noted as being confused and tearful, yet no one even asked whether she was okay. No one flagged concerns for her welfare. All they wanted was the money.

Kristie is an example of a person using the system that was designed to support her back into work, but was instead the victim of mistake after mistake. There are many others I could describe: Karen McBride, Stephen Carré, David Holmes, David Clapson, Errol Graham, Kevin Gale, Jodey Whiting, Roy Curtis and James Oliver. All of them were wrongly hounded by the DWP, which at least contributed to their deaths.

It does not reassure me that part of the name of this Bill starts with “Fraud”, when the biggest cause of overpayment is departmental error. The DWP has a long track record of badly handled mistakes. That is a cultural failing, and it is wildly optimistic to assume that everything is suddenly going to be fine going forward. Do the Government really believe that this Bill has enough checks and balances to protect vulnerable claimants? One thing is for sure: there will be more DWP mistakes.

Going forward, I would ask that the Government commit to making coroners’ reports automatically available to the public in every case where there is a link to the DWP’s actions.

[Kirsty Blackman]

It is not easy to follow that excellent speech. I really appreciate the hon. Member for Horsham (John Milne) reading out the names of people who have been failed by the system that was meant to support them—and we should remember that the system is what failed them. As he said, in a number of cases they were incredibly strong people who had fought through adversity but were then failed by the system. A significant number of disabled people have had to fight for so much of what they have. They have had to fight every day just to manage to get to work or get to the shop. They have had to fight for so much, and the system that is meant to support them should not then be another battleground.

I want to talk about a number of different things in the Bill, but I will start with the fact that this is not a happy Bill and the SNP does not support it. We are unhappy with a significant proportion of the Bill’s direction of travel, such as on the eligibility verification, not least because of the potential future risks. I said to the Conservatives when they were in government, and I will say again now that the Labour party is in government, that you will not be in government for ever. At some point, somebody else will be in government, and if it is somebody who shares the authoritarian ideas of some potential future leaders, I am not sure that I want them to have access to everybody’s bank accounts.

We need to look at the proportionality of accessing universal credit claimants’ bank accounts to see if they are committing fraud. I wonder what proportion of universal credit claimants defraud the system, compared with the proportion of billionaires who defraud His Majesty’s Revenue and Customs and do not pay the level of tax that they should be paying. I do not think it is proportionate for us to say that universal credit claimants need to have their bank accounts looked at because they are likely to commit fraud, whereas people who earn millions and millions of pounds and store it in offshore trusts do not have exactly the same constraints put on all the many bank accounts that they may have.

It is disproportionate for us to assume that social security claimants are more likely to defraud the system than anyone else, especially given that we have significant levels of proof that other people do defraud the system and that a significant number of the errors made—through overpayments, for example—are made by DWP itself, rather than by the claimants. The hon. Member for Poole (Neil Duncan-Jordan) talked about elements of Lords amendment 43 and vulnerable individuals who may be disadvantaged. If we could trust that DWP never or very rarely makes mistakes, I could understand the Government putting forward this Bill. From the written-down facts in coroner’s reports, and from all our constituency casework, we know that DWP makes mistakes. I am not blaming individuals at DWP for making those mistakes; there are sometimes systemic failures and sometimes individual failures. Mistakes are made at DWP, and adding both another layer of places where it can make mistakes and a further ability to sanction people—for example, by taking their car away or looking at their bank accounts—will not be proportionate until DWP is much less likely to make mistakes and to greatly overpay carers, for example, and then attempt to claw back the money. The Government need to get the Department in order before taking action against individuals. I understand that there are people who defraud the system—I am not doubting for a second that that is the case—but, as the hon. Member for Horsham said, putting the word “error” first might have been helpful, given that a significant proportion of the money that is overpaid is due to error.

I turn to the costs and savings mentioned in Lords amendment 43, on how much it costs to recoup money and to undertake an investigation in order to see whether somebody is defrauding the system. We know that a school meal debt system was set up, and we have had bailiffs at people’s doors looking for under £10 of school meal debt. Sending a bailiff to somebody’s door for under £10 involves a disproportionate cost, and I hope that everybody in this room thinks that we should not be spending so much money, and upsetting somebody’s life that much, for the sake of £10. If a person cannot afford to pay £10 of school meal debt, they have pretty significant problems, and sending a bailiff to their door is not going to help. We only know about some of these bailiff situations because they have been brought to MPs, or because they have been reported by various organisations. Aberlour Children’s Charity has done a huge amount of amazing work on public sector debt and some of the methods that are used to recoup that money. The Government should have to report whether it costs a disproportionate amount for us to ensure that we are not paying out a very small amount. I think it is completely reasonable for that question to be asked.

I think it is completely reasonable as well—the hon. Member for Poole talked about this—to think about vulnerable groups and whether they are overly disadvantaged by the system being put in place. Will people with learning difficulties, specific mental conditions and physical disabilities, and those from certain minority communities that are already marginalised, for example Gypsy Travellers, be specifically disadvantaged by the changes? All Lords amendment 43 asks is for reporting to ensure that those vulnerabilities, if there is an entrenchment of inequality and an increase in the disadvantage faced by people, are reported on, so we aware of it and there is transparency, and so we can see that it is creating a significant additional disadvantage on an already vulnerable and marginalised community. I would therefore really appreciate it if the Government agreed, rather than disagreed, with Lords amendment 43.

Finally on Lords amendment 43, the amount of money proposed to be saved by the Bill in its entirety—the total amount of savings—is, I understand, £1.5 billion. Governments of all colours are monumentally bad at reporting back on how much savings have been achieved by any of the measures they put in place on just about anything. Unless a tax is hypothecated, for example, we do not see exactly how much money is saved or exactly how much money is spent, and whether it delivered what was promised by the Government. Again, it is Governments of all colours who do not do post-implementation reviews in the right amount of time, and when there is a change of Government they sometimes just forget that post-implementation reviews exist. We will not know with any level of accuracy, unless we get proper reports on costs and savings, exactly how much money is saved and whether the Government have met their target or expected amount of £1.5 billion, so I have significant concerns.

I appreciate the Minister’s answer to me on Lords amendment 84. I had not understood what he had said originally on his position on Lords amendment 84 and the answer he gave me in response did clarify his position. I do not agree with his position, but I now understand why the Government hold that position. I still think it would be important to ensure there are things in place other than the EVM. I understand the Government want a little bit more flexibility and that they are saying they have to look at all the other information they hold. It is possible that the DWP may not hold any more information or may hold very little more information. Therefore, the decision to initiate a fraud investigation could be taken almost entirely, if not completely entirely, on the EVM. That is why I still disagree with the Minister’s position.

I would like a requirement for the DWP to have more than just that one piece of information. My understanding is that that was what Lords amendment 84 intended to do in the first place, but I appreciate that other amendments in lieu have been tabled by the Government to provide a little more clarity on what is expected. I would expect them to look at all the information provided, as the Minister said. I am just concerned that they may not hold lots of information, and a requirement to look at all the information they hold when they only hold one piece of information gets us back to the situation we were in at the beginning, where it could hinge on one thing rather than looking at a wider suite of things.

Generally speaking, Madam Deputy Speaker—I will sit down in just a moment—the SNP is not in favour of the Bill. We have significant concerns. If the Minister, when he responds, confirmed that the Government will do as much as they can on transparency, and that they will report back on the level of costs and savings that are created by the Bill, that would give me a measure of comfort. I still will not support the Bill, and I might still vote against some of the amendments tabled today, but I think it would make Members from across the House a bit more comfortable to have a better understanding of what is happening and whether the Bill is working as the Government intend.