Thames Water: Government Support

John Lamont Excerpts

Thursday 3rd April 2025 Westminster Hall

[John Lamont (Berwickshire, Roxburgh and Selkirk) (Con)]

I am sure the hon. Member is wondering why a Scottish MP is speaking in a debate about Thames Water. I absolutely agree with his concerns about Thames Water, but the model he seems to be proposing is very close to what we have with Scottish Water, which I am sure he has done a lot of research on. He will know that sewage was dumped into Scotland’s rivers and lochs for over 600 hours a day in 2023, and we do not monitor our water discharges anywhere near as closely as England. I therefore urge caution. The model he is proposing does not work in Scotland. The Scottish Environment Protection Agency, despite having the powers, does not use them in the way he might want.

[Luke Taylor]

I genuinely thank the hon. Member for his intervention. It highlights that there is no silver bullet. The solutions that we propose are complex and difficult; they require monitoring and oversight of infrastructure plans, and properly phased, long-term planning and investment to prevent the discharges that we see under the current system. Only through the proper process—upgrading holding tanks, for example, or upgrading the technologies used to filter and clean the water before the effluence is put back into the river—can we see improvement. His challenge is fair and welcome; the solution not a silver bullet.

To conclude, a utility company, working in collaboration with Government, can be a force for good governance and good management of our environment, and give good value to bill payers. Imagine looking at a water bill and thinking, “This is good value!” I promise that there is a future like that, but that is what is at stake. The Government must act now to sort out the mess and establish that in this country, utility companies can thrive only when they take seriously their responsibilities to the environment and to us, rather than solely the pursuit of profit.

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[Robbie Moore (Keighley and Ilkley) (Con)]

It is a pleasure to serve under your chairmanship, Ms Lewell. I thank the hon. Member for Sutton and Cheam (Luke Taylor) for securing this really important debate. It was good to listen to all the contributions. As we all know, water is vital and we use it every single day, so it is deeply concerning that we have such great challenges in our water industry, particularly those that have been highlighted with Thames Water.

Under the last Government, we uncovered the true extent of the issues with our water system by increasing the monitoring of storm overflows, which no political party or Administration had previously attempted. Back in 2010, just 7% of storm overflows were monitored, but when we left office, 100% were monitored. That gave the Government and our regulators a proper and true understanding of the way in which those storm overflows were being used by our water companies.

[John Lamont]

I pay tribute to all the work that my hon. Friend did as a Minister. He has highlighted the percentage of overflows that are now being monitored in England. I am sure he is aware of research by Surfers Against Sewage confirming that 100% of storm overflows in England are now being monitored. In Scotland, the figure is only 4%. Does that not show the huge difference between what is happening here in England, which is not ideal by any stretch of the imagination, and what is happening in Scotland, which is far, far worse?

[Robbie Moore]

I thank my hon. Friend for his intervention. Yes, that is the point: for any Government, regardless of political colour or make-up, to deal with the challenge, they need to understand the true extent of what they are dealing with.

It is frustrating that north of the border only 4% of storm overflows are being monitored. In reference to what is happening with Scottish Water, and to what the devolved Administration north of the border are doing in the Scottish Parliament to tackle challenges of pollution, how can any proper strategy be put in place with no reference point? That is why it is important to get to the 100% level of monitoring that we now have in England, which resulted in the last Administration being able to roll out the plan for water, which was about stronger regulation, tougher enforcement and more investment.

The hon. Member for Sutton and Cheam mentioned the Thames tideway, which has 25 km of underground capacity that has now been extended from Acton to Abbey Mills. A £5 billion investment has been put into the project, which is now fully operational, having opened in February; I was lucky enough to visit and to go down into it before it was opened. The great thing about the project is that it is now draining about 34 of the most polluting combined sewer overflows in the Thames area, which will help to improve the quality of the water in the Thames.

The hon. Member for Sutton and Cheam rightly raised the concerns about increasing water bills, the lack of trust in Thames Water and the poor level of service that his constituents are experiencing. The hon. Member for Twickenham (Munira Wilson) picked up on the same issues and referred to the meeting that I had with her and with the hon. Member for Richmond Park (Sarah Olney), in the short period for which I was lucky enough to be a Minister in the Department, about the challenges with the Teddington project. I urge the Minister to address those concerns, because challenges arise when there is no proper environmental impact assessment. Concern about the project is rightly being raised—it was certainly a concern that I had—so I urge the Minister to continue to put pressure on Thames Water.

The hon. Member for Clapham and Brixton Hill (Bell Ribeiro-Addy) rightly raised the concerns of constituents on Clarence Avenue and in Brixton, relating to water shortages resulting from Thames Water not carrying out its duty to the level of quality that her constituents expect. She also raised concerns about the bill increases of approximately 30% or 31% for some of her constituents.

The hon. Member for Richmond Park mentioned the statutory duties that a water company is bound to meet and referred to the poor satisfaction levels that Thames Water is delivering. The hon. Member for Swindon North (Will Stone) rightly raised the challenges that his constituents are experiencing with flooding, and Thames Water’s refusal to take responsibility. Finally, the hon. Member for Bexleyheath and Crayford (Daniel Francis) mentioned challenges relating to Thames Water’s bill increases and the poor service that his constituents experience.

Thames Water is probably the most distressing example of our water system going wrong. Bills are rising by about 33% this year, but unfortunately the Government have failed to take serious action and consumers are paying for it. That comes in addition to the pressures of the cost of living, council tax rises and so on. Rightly, there is huge frustration that Thames Water shareholders have simply wrung the business dry of capital, failed to invest to expand its supply, and failed to invest to clean up sewage spills. Thames Water’s exceptionally poor level of service deliverability has already been mentioned.

The last Administration took steps to address the challenges that constituents and residents face not only in the Thames Water area, but across England. We blocked bosses’ bonuses for water company executives, we ensured that dividends had to be linked specifically to environmental performance and we introduced unlimited civil fines by removing the £250,000 cap. More power was awarded to Ofwat so that it could impose levies on water companies in the circumstances. In August last year, Thames Water was fined £104 million for its failure to avoid sewage overflows. In other instances Thames Water was put under a cash lock-up, which prevents any dividends from being paid out without Ofwat’s approval.

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[Emma Hardy]

With respect, I think that we have different interpretations of the truth. We are saying that the company can enter SA if it is insolvent. Thames Water is not at the point of insolvency. My message to the public and to people working in the company is that the company remains stable at the moment; however, as a responsible Government, we are preparing for every eventuality.

I want to talk about broader commitments to financial stability and the independent commission. For me, this debate highlights how important it is to address the financial resilience of the water sector. We are talking specifically about Thames Water, but that does not mean that everything else is a bed of roses. Some historical decisions made by companies on debt levels have left them badly financially exposed. Those decisions often coincided with moves towards more complex ownership structures and the involvement of firms with shorter-term horizons.

We recognise that the Government have an important role to play in setting a regulatory framework that encourages a stable water sector. In hindsight, many might question the 2014 changes to make Ofwat a lighter-touch regulator. The Independent Water Commission is exploring how the Government could provide the regulatory structure that most people in the Chamber recognise that we need. The call for evidence is currently live, seeking views from stakeholders on improvements that could be made to economic regulation across a number of areas. As always, we welcome contributions from everybody across the House. The call for evidence closes on 23 April, and I encourage all interested parties to respond to the commission’s questions on these topics via DEFRA’s online consultation tool, Citizen Space.

I conclude by reiterating that both the Government and Ofwat are carefully monitoring the situation with Thames Water.

[John Lamont]

I want to pick up on my point about Scotland. Some Members have been advocating for nationalisation. Does the Minister have any thoughts on that, and have the current Government looked at what is happening in Scotland? Scottish Water, by many standards, is performing even less well than Thames Water. But Scottish Water is state-owned. Its chief executive is paid £290,000. The model in Scotland is not something that I would encourage the Minister to look at—I am not saying that she is—but I would be keen to have her reflections.

[Emma Hardy]

Water is devolved, and I completely respect the autonomy of the Scottish Parliament to make those decisions. The Government have been clear that we are not looking at nationalisation, simply because of the cost, the time it would take and the legal complications. My focus is quite simply on what I can do to improve the situation that we currently face. There is a lot of consensus around looking at regulation and how effective, or not, it is at the moment, and what can be changed. That is where I have put all my focus. Nationalisation was ruled out of the Independent Water Commission; however, all other forms of ownership are allowed within the terms of reference.

It is for the companies to resolve their financial resilience issues within the context of their licence and broader statutory obligations. However, I must be clear: the Government are prepared for all scenarios across our regulated industries, as any responsible Government would be. This new Government are committed to turning around the water sector—I refer back to my 10 reasons for hope before Easter—which will be achieved through practical measures to clean up illegal sewage dumping and attracting major private sector investment to upgrade infrastructure while prioritising the interests, as we have mentioned, of customers and our beautiful environment.