Railway Ticket Offices

John Hayes Excerpts

Wednesday 13th September 2023 Westminster Hall

[Chris Loder]

Some of the hon. Lady’s questions are for the Minister to address later, but I agree that a number of aspects have not been taken into account in the current consultation and proposals, which is why I called for this debate and am making this speech.

The disingenuous veil of moving staff from behind the ticket office window to be out on the station, with no change in staff hours, is patently untrue in West Dorset. This is not reform but inequality against not just those with mobility issues, but the elderly and those who are often without access to technology, driving issues of rural isolation still further.

[Sir John Hayes (South Holland and The Deepings) (Con)]

My hon. Friend is making a powerful speech and I congratulate him on securing the debate. There is a still more fundamental issue here: we are stripping life of human interactions and connections between people, in both the private and public sectors—in everything from shops to banks and now railway stations—and in doing so we are unpicking the threads that bind us together and make up the tapestry of civilised life. This is a time to think again and take a stand.

[Chris Loder]

I thank my right hon. Friend, who I think is entirely in agreement with a lot of what I have to say. I shall elaborate further in a moment.

The proposed changes will compound years of really poor service to the people of Dorset. South Western Railway has previously slashed the train service, totally cutting us off from direct trains to London for prolonged periods, removed all on-board catering for train journeys of almost three and a half hours, and dumped passengers, at all times of day or night, with no way to travel forward just to save a few minutes in delay. Those are just some examples of what my constituents face day to day.

I recognise that proponents of the scheme say that it is vital to progress de-staffing and ticket office closures because only 12% of all tickets are sold at ticket offices.

--- Later in debate ---

[Andy McDonald (Middlesbrough) (Lab)]

It is a pleasure to serve under your chairship, Mr Davies.

I congratulate the hon. Member for West Dorset (Chris Loder) on securing this debate. He made an excellent speech, although he will not be surprised to learn that I disagree with him about his characterisation of the trade union movement. Labour Members are very proud to be associated with that part of the labour movement—and of course, to the extent that we are funded by unions, it is the cleanest money in British politics. [Laughter.] Some colleagues laugh, but I will sure we will have a look at their entries in the Register of Members’ Financial Interests.

The proposals we are debating today are appalling. Let us get this matter into some perspective. These 13 companies are planning to close nearly 1,000 ticket offices. That will leave 2,300 working people in our constituencies right across the land out of work. I am concerned about the ticket office staff in my constituency of Middlesbrough and my constituents who use the service, but the same situation applies right across the country. About 25% of the staff will be lost.

As a former shadow Rail Minister and shadow Transport Secretary, I wholeheartedly agree with the remarks of the right hon. Member for South Holland and The Deepings (Sir John Hayes). This is about a human relationship with the railways. People find it very difficult to travel in any event. To strip that out would be a disaster.

[Sir John Hayes]

I wondered whether my former shadow might raise that issue. The people in Spalding in Lincolnshire want that human interaction. The hon. Gentleman and I worked closely to pursue transport policies in the national interest and for the common good. That is what this is about. This is about the common good of the communities we serve: Spalding, the hon. Gentleman’s constituency and elsewhere.

[Andy McDonald]

That was so well articulated, but the reality is that companies are issuing section 188 notices and advertising premises to let now, while the consultation is under way. I ask the Minister, who is a good man and who thinks about these things very deeply and has good intentions in this regard, to really think about this matter.

I find myself in total agreement with the right hon. Member for Rayleigh and Wickford (Mr Francois). There is universal condemnation of these proposals, and there is an opportunity to retreat and consider a better way forward. Of course we want to see technological advances, but it is not an either/or; that human contact can still be there, with more people on the platforms but also in ticket offices. Let us think outside this box.

Transport for London have the most remarkable system of fares and ticketing. That is the sort of initiative that we should be rolling out across our country. I have recommended Labour’s plans for ticketing and fares before, and I encourage the Minister to look at those carefully. We have got the ability and the algorithms to do it, but it cannot be at the cost of losing that human contact that so many people—disabled, vulnerable or otherwise—depend upon.