Banking Services: Rural Northumberland

Joe Morris Excerpts

Monday 2nd September 2024 Commons Chamber

[Joe Morris (Hexham) (Lab)]

I thank Mr Speaker for granting this debate.

The Minister will know as well as I do, and as well as Members on both sides of the House do, that there are banking deserts across the country, with many people shut off from accessing very basic face-to-face services. The figures merely hint at the crisis in my constituency. Northumberland has lost more than half of its bank branches since 2015, and figures from Which? show that Hexham has lost over 70% of its branches, with only five branches remaining in the constituency.

Five bank branches would sound almost luxurious to many colleagues, but Hexham is the largest constituency in England, reaching from Throckley on Newcastle’s western edge to Gilsland in Cumbria, and from Blanchland on our border with County Durham to Byrness, which is a stone’s throw from Scotland. These bank branch closures do not just mean an inconvenience to my constituents; they present a toxic cocktail that both damages quality of life and holds back the growth of our rural economy.

The services that bank branches provide to our constituents are wide-ranging and impactful, and many rely on these services during life’s big moments. Obvious examples include help with large payments and support with mortgages, but there is also help during life events such as bereavements or securing power of attorney. The compassion, expert support and guidance that bank branches provide to our constituents cannot be allowed to disappear as an inevitable consequence of having better digital services. Closures let down our young people who want to start businesses but find it hard to do so due to their inability to have face-to-face discussions, as well as our older people who find access to cash hard to come by; in some cases, they have to trek across rural Northumberland on public transport to reach their closest branch.

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Gentleman for securing this debate. He is absolutely right that everyone in the House tonight will have experienced bank closures. I have lost 11 branches in my constituency. Does he agree that before a bank decides to close a branch, it should have an alternative in place, such as a banking hub, an ATM or alternative services through a post office?

[Joe Morris]

I very much agree that before a bank branch closes, we need to mitigate the consequences. We need to make sure that the rural economy has space to grow, so that people like my constituents do not face such long journeys, which are particularly hard to navigate on public transport.

[Ian Lavery (Blyth and Ashington) (Lab)]

I congratulate my hon. Friend on securing this important debate. Northumberland is a wonderful county, but does he agree that it is not just rural Northumberland that is suffering? We have banking deserts in Bedlington, Blyth, Ashington, Newbiggin and other areas. Vulnerable people are suffering greatly where the banks have just up and left without any accountability. Does he agree that we must take immediate action to look after these vulnerable people?

[Joe Morris]

My hon. Friend is absolutely right. I know how hard he fights for his constituents across Blyth and Ashington, and I know how much bank closures have impacted his part of the world, and more urban parts of Northumberland. I completely agree that we need to fight for these services in all our constituencies. I am reminded of a 74-year-old constituent who was forced to travel from Wark to Morpeth on three separate occasions in order to have a face-to-face conversation.

[Emma Foody (Cramlington and Killingworth) (Lab/Co-op)]

I thank my hon. Friend for securing this incredibly important debate, and for the powerful arguments he has made. In my constituency, the impact of bank closures is felt acutely in the Seaton Valley area. People from villages such as Seghill, Seaton Delaval, Seaton Sluice and Hartley have to travel on several buses to find the banking services to which they so desperately need ready access. Does my right hon. Friend agree that it is unacceptable that the vulnerable and elderly residents he described have to travel, sometimes for hours on multiple buses, to access such services?

[Joe Morris]

I agree with my hon. Friend, and I thank her for giving me an unintended promotion. It may seem like we are just saying names on a map, but consider the vast scale of my constituency in our wonderful county of Northumberland. These places are separated by huge distances, and have a public transport system that does not always seem to work as it should. It is simply not fair that vulnerable people in my constituency are forced to travel for as long as an hour by car or 90 minutes by public transport, either way. It is unfair to expect our constituents to put up with a second-class service because they live rurally. Unfortunately that has been the case in large parts of our county. It is incredibly important that we address these issues.

We all recognise that many of these communities, particularly in my constituency and in that of my hon. Friend the Member for North Northumberland (David Smith), have historically voted Conservative, but they put their faith in the Labour party for the first time at the last election. We were elected to deliver meaningful change for our constituencies. I applied for this debate having spent my time as a candidate listening to the concerns of people across the constituency, but there is one area I wish to highlight. In Haltwhistle, and the towns and villages around it, the loss of Barclays last year is still damaging the local economy. I have been in touch with the chair of Haltwhistle chamber of trade, Ian Dommett, who told me directly that the loss of banking facilities in rural towns such as Haltwhistle has had a negative effect on every business. His members have been affected; most had accounts at Barclays because of its presence in the town.

The replacement of an active branch with a peripatetic community hub has removed the relationship between business and branch. Many businesses deal in cash—Ian’s business is a bed and breakfast, with many guests paying in cash, and a lot of Haltwhistle’s passing trade is from tourist spend on Hadrian’s wall—but they have lost the ability to pay directly into the bank, with the nearest Barclays’ branch being 20 miles away. Haltwhistle businesses say that the bank has simply told them to use the post office, a separate business over which it has no control.

[David Smith (North Northumberland) (Lab)]

I thank my hon. Friend for securing the debate on an issue that is important in both his constituency and mine. I draw attention to the correlated issue of post offices. In Wooler in North Northumberland, where there are no bank branches, the post office, which provides the only banking services for that community, is also at risk of closure. Thankfully, an incredible community response, led by the Glendale Gateway Trust, is fighting to retain it. I will do everything in my power, too. Does my hon. Friend agree that banking hubs more generally, and the Post Office specifically, must be part of the solution to the lack of access to banking services in Northumberland?

[Joe Morris]

I completely agree with my hon. Friend. For many businesses and constituents, the post office represents a lifeline, albeit one that unfortunately for many businesses is accessed far too infrequently to operate with security. The decision to close rural branches is taken in head offices, with little or no understanding of the rural economy and the impact that such decisions have on our constituents, their businesses and their daily lives.

[Josh MacAlister (Whitehaven and Workington) (Lab)]

I thank my hon. Friend securing this important Adjournment debate. Whitehaven in my constituency, not dissimilarly from Haltwhistle, is on the brink of becoming a banking desert. Does my hon. Friend agree that we should not have to wait for towns to become banking deserts before banking hubs become an option? A better system would be to change the rules for banking hubs, so that they are a “last plus one”, rather than there having to be a complete banking desert before the option becomes available.

[Joe Morris]

I very much agree with my hon. Friend. We have seen far too many rural towns and rural economies facing a precipice when a bank closes. Businesses are left to deal with uncertainty and a deprivation of banking services, which has an ongoing effect on the economy, before anything else comes in. I hope that we can consider taking any steps necessary to mitigate the impact of those closures, and I agree that a move to a “last but one” system may be a more efficient way of dealing with things. Whitehaven on the Tyne Valley line is a town that shares many of the challenges that I am talking about, and that demonstrates the incredibly important nature of this debate.

In constituencies such as mine and those of my hon. Friends, many residents and businesses already travel out of town for banking. When they are there, they do other shopping. They shop in the major towns or the cities, where they have access to other shops or services. That has a massive impact on the passing trade in Haltwhistle and other towns across the Tyne Valley. Ian Dommett, the chair of the chamber of trade, said:

“For Haltwhistle, this has meant that every shop in the town has lost this trade and everyone of the Chamber of Commerce members who are retailers say they have seen a decline in business as it is now done in towns with functioning banks.”

I would argue that Haltwhistle as a town has been and continues to be let down by the Conservatives. This is a stunning indictment of policy failure. The businesses that want to drive economic growth are being hamstrung. In some cases, shops have stepped up by offering some elements of consumer banking, such as cashback services and having ATMs in store, but they should not need to do so. Businesses should not be deprived of business banking when, ultimately, it is they who are the engines of our rural economy. We need to move away from the significant economic disruption that towns such as Haltwhistle have experienced for 12 months, since August 2023.

I was incredibly proud this summer to be asked to become a patron of the Northumberland Domestic Abuse Services. Speaking with the staff there, I mentioned that I had secured this debate and was told that access to in-person banking services can be a lifeline for victims of domestic abuse. In a rural setting in particular, this can be absolutely vital. I urge the Minister to consider introducing plans for banking hubs in Haltwhistle in my constituency to ensure that residents can access in-person banking services, and to work with organisations to explore the impact that banking deserts can have on acute domestic violence.

I was proud to stand for election on a manifesto prioritising rolling out banking hubs to banking deserts, but banking hubs should not be seen as a replacement for bank branches. They should not be seen as an opportunity for bank branches to be shut down, leaving others to pick up the pieces in our communities. When decisions are made far from the communities that they impact, those decisions are inevitably worse. One of the most meaningful ways that we can support towns to grow economies, and provide opportunities for young people and security for elderly residents, is to make sure that, at the very least, they have a banking hub in place—one that does not just serve one town, but that serves communities across the rural hinterland. I ask the Minister to ensure that the Treasury strongly considers and prioritises Haltwhistle as a location for a future banking hub, to reflect the opportunities and investment that that could bring, and to provide the opportunity for businesses to grow.

[Anna Sabine (Frome and East Somerset) (LD)]

I represent a thriving market town in Somerset called Frome, and even there it was announced in May that we would lose our last bank. Given that banks play such an important role in our communities and our businesses, does the hon. Member agree that there should be some obligation placed on banks to ensure adequate provision across communities in any given constituency? We can see from the discussion this evening that it is critical to so many aspects of our public life that we have proper banking provision.

[Joe Morris]

I agree with the hon. Lady. It is important that banks recognise the almost unique role that they play on our high streets as anchor institutions; they need to be far more responsible when conditions dictate that bank branches need to close. This is not about asking them to play a charitable role; it is about asking them to play a responsible role in our economy and our society. As an MP for many picturesque market towns, I recognise the problems that the hon. Lady is having in her constituency.

It is important that we represent the impact that the infrequent availability of post office services has had on individuals in my constituency, and in particular on elderly customers, who now have to use the post office as their primary banking facility. It would be great if the Minister could join me in encouraging the Post Office to expand its participation, particularly as I know that the Government are looking to expand the pension credit take-up campaign. Finally, will she comment on how the Government are working already, and will work in future, with our fantastic North East Mayor Kim McGuinness to improve economic prosperity across some of the most rural and remote areas of our incredibly proud region?