Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to assess levels of poverty among unpaid carers; and what steps she is taking to help reduce the number of unpaid carers who live in poverty.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Unpaid carers play a vital role in supporting elderly or disabled relatives or friends. Sometimes unpaid carers will need to turn to the benefit system for financial support, so it is right that we keep Carer’s Allowance under review, to see if it is meeting its objectives, and giving unpaid carers the help and support they need and deserve.
Unpaid carers may be able to receive financial and/or employment support from the department depending on their circumstances. Carer’s Allowance provides a measure of financial support and recognition for people who are not able to work full time due to their caring responsibilities. The rate of Carer’s Allowance is £81.90 a week in 2024/25, and from April 2025 this will increase by 1.7% to £83.30 a week.
In addition to Carer’s Allowance, carers on low incomes can claim income-related benefits, such as Universal Credit and Pension Credit. These benefits can be paid to carers at a higher rate than those without caring responsibilities through the carer element and the additional amount for carers respectively. Currently, the Universal Credit carer element is £198.31 per monthly assessment period. The additional amount for a carer in Pension Credit is £45.60 a week. These additional amounts are worth around £2400 a year.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to monitor the success of the Household Support Fund in reaching (a) unpaid carers and (b) other financially vulnerable households.
Answered by Alison McGovern - Minister of State (Department for Work and Pensions)
Local Authorities have the discretion to design their own local schemes within the parameters of the guidance and grant determination that the Department for Work and Pensions have set out for the fund. This is because they have the ties and the knowledge to best determine how support should be provided in their local communities. We encourage Local Authorities to consider how they may support a wide range of low-income households in need, including unpaid carers and other financially vulnerable households.
Management information, including details of how the fund has been spent on households with children, pensioners, disabled people, and other vulnerable households, including but not limited to only financially vulnerable households, is available here: Household Support Fund management information - GOV.UK.
The Department for Work and Pensions is currently conducting an evaluation of the Household Support Fund that ran from April 2023 to March 2024, to understand the benefits of the awards made across England during this period. This will be published in due course.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) monitor and (b) reduce the average call waiting time for the Child Maintenance Service helpline.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service is committed to delivering the best possible service to all customers within our growing caseload. We continuously monitor telephony performance and through this we fully recognise that call waiting times are, at times, longer than we would like. To address this, we are working to improve the efficiency of our customer interactions through both telephone and digital channels.
In September, we introduced the Digital Assist Telephony Service, which has been a significant step forward in our mission to support and encourage customers to use our online services. In October, we restructured our call routing to make more caseworkers available to answer telephone calls. By promoting self-service options online and efficient call routing, we have freed up valuable resources to deliver a more responsive service and allow caseworkers more time to better assist customers who need to reach out to us via telephone.
Additionally, we have extended the hours of the telephony service to 6pm on weekdays in order to meet demand, and our online services are available to all customers 24/7. This has been extremely successful with just over 1 million customers logging on to their online My Child Maintenance Case account in November. As a result, we have seen a reduction in call volumes, as well as improved customer service delivery through the combination of telephone and digital channels.
We will continue to review, evaluate, and enhance our telephony service to meet demand and deliver a quality customer service.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of people access their state pension online.
Answered by Guy Opperman
On-line take up figures are published on the Gov.uk internet site.
The links to the Gov.uk pages are updated regularly:
Check your State Pension
https://www.gov.uk/performance/state-pension-statement
Get your State Pension
https://www.gov.uk/performance/state-pension-new-claims
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the number and proportion of universal credit applicants who struggle to regularly access the internet.
Answered by Will Quince
Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey
The Department is committed to making the application process for Universal Credit as quick and easy as possible to ensure that claimants receive their award at the earliest opportunity.
Citizen’s Advice and Citizen’s Advice Scotland have been delivering the ‘Help to Claim’ service since April 2019, supporting claimants with making a new claim to Universal Credit. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.
All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In certain circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 3 July 2019 to Question 269775, whether the practice of loansharks applying on behalf of an individual for a universal credit advance payment which is then issued as a loan to the individual is being investigated by her Department.
Answered by Lord Sharma - COP26 President (Cabinet Office)
Any exploitation of advance payments is not acceptable, and takes advantage of a process designed to support claimants during their first assessment period. We are seeking to identify the perpetrators and will take appropriate prosecution action.
The Department is committed to reducing fraud and works hard to identify perpetrators of fraud. We have a dedicated team of investigators working on this issue and we regularly raise awareness with our front line staff who understand the risks and raise concerns as appropriate.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 25 June 2019 to Question 267343 on Universal Credit, if her Department will (a) investigate the practice of loansharks applying on behalf of an individual for a universal credit advance payment which is then issued as a loan to the individual and (b) review the application process for universal credit advance payments to tackle such practices.
Answered by Lord Sharma - COP26 President (Cabinet Office)
The Department is committed to reducing fraud and error and considers information from a range of sources to progress our investigations. We work hard to identify perpetrators of fraud and ensure we take appropriate prosecution action.
We routinely gather intelligence to assist our understanding of anyone seeking to abuse the safety net that Universal Credit offers. Any exploitation of advance payments is not acceptable, and we are seeking to identify the perpetrators and ensure we take appropriate prosecution action. We have a dedicated team of investigators working on this issue and we regularly raise awareness with our front line staff who understand the risks and raise concerns as appropriate through referrals to Fraud colleagues.
We are committed to keeping all Universal Credit services and processes, including advance payments, under review and will make improvements to address any vulnerabilities in the system. The protection of our most vulnerable claimants remains of paramount importance to us.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to prevent loansharks applying on behalf of an individual for a universal credit advance payment which is then issued as a loan to the individual.
Answered by Lord Sharma - COP26 President (Cabinet Office)
The Department takes any suspicious or fraudulent activity very seriously, especially when it has the potential to impact our vulnerable claimants.
We investigate any allegations of fraudulent activity quickly and look to establish the facts, communicating quickly with our staff and colleagues to ensure that awareness is raised. We also continuously work to improve our services and create more robust processes to help our claimants interact with us in an easier, yet secure way which protects the most vulnerable.
We cannot provide details about current investigations, but we investigate promptly and will refer to the relevant authorities to seek prosecution where appropriate.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will list the countries hosting cloud-based data as contracted by her Department.
Answered by Will Quince
DWP host cloud-based data in the following countries:
United Kingdom
Eire
Netherlands
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many mandatory cyber security training sessions civil servants working in her Department are required to undertake.
Answered by Justin Tomlinson
Each year all DWP staff are required to complete mandatory security eLearning which includes cyber security.