Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Government’s response to the consultation entitled Child Maintenance: Improving the Collection and Transfer of Payments, published on 23 June 2025, what the eligibility criteria will be for the most complex domestic abuse cases under the specialist domestic abuse named caseworker service; and how she will assess the impact of those eligibility criteria on victim-survivors requiring access to that service.

The Government is committed to ensuring that victims and survivors of domestic abuse get the help and support they need to use the Child Maintenance Service (CMS) safely.

The CMS has a Specialist Case team delivering targeted support to parents subject to the most challenging or complex domestic abuse. All caseworkers are trained to identify and refer appropriate cases within the Collect and Pay service to the team.

Customers who are potential victims and survivors of domestic abuse can be identified, and referred to the Specialist Case team in the following ways:

• If a customer is already under the care of the Department for Work and Pensions Advanced Customer Support due to a domestic abuse issue, or if either the CMS or the customer has involved the police because of a domestic abuse concern, a referral should be made.
• If a caseworker has spoken with a customer who mentions or seeks assistance related to any actual or threatened physical violence, coercive control, or financial control, and
• If the caseworker has concerns for the customer's safety that have not been resolved by the conversation or signposting, and
• If the caseworker believes there is a significant threat or risk to the customer, then they should refer the case to the Specialist Case Team.
• All cases in enforcement, where the most intensive contact between the CMS and customers is needed, have a single person managing the enforcement action on their case, with other action on the case completed by the ‘named caseworker’.

These steps ensure the safety and well-being of customers, addressing any indications of domestic abuse effectively. Eligibility criteria will be reviewed as intake increases and following awareness sessions due to take place over the next few months.

Cases remain with the Specialist Case team until closure. In cases where the victim-survivor advises that there is no longer ongoing domestic abuse, the case can be referred for removal with the guiding principle is that if there is any doubt about a customer’s safety, the case must remain in the Specialist Case team.