Disabled People on Benefits: EHRC Investigation

Debate between Jim Shannon and Mims Davies

Thursday 23rd May 2024 Commons Chamber

[Mims Davies]

I agree with the hon. Gentleman that the nature of disability and need has changed, which is what I was trying to draw out earlier. Different types of needs are coming our way. We all know from our own constituency casework about the support that disabled people need in any realm, and it is about understanding the different needs and appreciating that needs change. I can assure him that the Department works closely with healthcare assessors, and has put in a new process to allow personal independence payments to be paused when an appointment has already been scheduled—for example, if we need to have additional information. We are very aware that claimants’ needs are different—hence the Buckland review of autism. We know that a huge number of autistic people are very keen to work, but not enough of them do, and this is at the heart of our understanding. I think the hon. Gentleman and I share the same view on this issue. The Department will need to make changes and develop its understanding, and I want to reassure the House that we come in the spirit of learning.

[Jim Shannon (Strangford) (DUP)]

The Minister is always compassionate and understands the issues, as we can tell from the way she responds. As I often say, however, the benefits system leads to incredible frustration. When those who are disabled have their applications refused, they go to appeal. The biggest issue in my office is benefits, including appeals; we have one staff member who does nothing else during the five-and-a-half-day week that she works. Although we recognise that DWP staff do a good job, there needs to be a better understanding of how the system works. When someone fills in their application, there needs to be a better understanding of what it means to have chronic obstructive pulmonary disease, osteoarthritis, diabetes, blood pressure problems, back pain, chronic pain. Those are the issues. When we win 85% of appeals, it indicates that perhaps the first decision was not right.

[Mims Davies]

I thank the hon. Gentleman for the way he approaches this matter. It also gives a chance for all of us to thank our casework teams who do so much, and indeed all the staff across DWP. They know that our customers vary. They know that, at times in their lives, they need additional support. That is why we have those specialist services, roles and procedures in place, from the DWP visiting service to the advanced customer support senior leaders. We have the serious case panel review, and we have the customer experience survey. We are always listening and learning, and there is a continuous need to do that. On fluctuating conditions, which other Members have mentioned, we have put a better understanding of needs and diagnoses at the heart of our engagement on reforms, and that is what disabled people have told me as well.

Disability Benefits

Debate between Jim Shannon and Mims Davies

Tuesday 26th March 2024 Westminster Hall

[Mims Davies]

I am very happy to look at specific cases. Only recently, I met one of hon. Lady’s colleagues, with members of the blind community and people with a visual impairment, to discuss how we can learn directly from their experiences. My hon. Friend the Member for North Swindon made exactly that point.

I have a speech to make, but first I want to respond to some points that Members have raised. On vulnerable people and vulnerable groups who need specific support, will they please look at this morning’s Work and Pensions Committee sitting, at which the Lords Minister and I covered the topic of safeguarding? We have a vulnerable claimant champion; safeguarding concerns are rightly referred to social services.

I am happy to write to my hon. Friend the Member for North Swindon on the point about end of life. The point that he made about appointees was covered this morning, in recognition of the work that we need to do to ensure that people have the suitable voice that they need and that there is progress in this area. As we speak, we are growing our visiting officers team to 700 to go out and support people in the way that my hon. Friend described, and we are making sure that we go to the people we need to hear from. On the mandatory reconsideration trial, it is too early for definitive results, but there was a very pertinent reminder for me to be dialled into it.

The Chair of the Select Committee, the right hon. Member for East Ham (Sir Stephen Timms), asked about audio recording. We have taken an opt-in approach, but I am happy to go away and look at the specific point that he raised.

[Jim Shannon]

The Minister talks about compassion. The medical evidence that has been presented is very clear in what it says. May I ask respectfully whether the staff looking at these matters are trained to understand the medical evidence?

[Mims Davies]

We have a new chief medical adviser and 4,000 clinicians in this area, with a statutory duty and an understanding that is very much among the learnings that we have gained. I hope that that reassures the hon. Gentleman, but if there is more to say, I will write to him. Questions have been raised about how the evidence is looked at and how it works; I am asking those questions myself, individually, and am happy to continue to do so.

Disability Action Plan

Debate between Jim Shannon and Mims Davies

Monday 5th February 2024 Commons Chamber

[Mims Davies]

Sport England is undertaking work on best practice and that is precisely about opening up that portal and making this a reality for youngsters. We know that all children’s wellbeing is absolutely about their social activities and opportunities to learn through play, and this plan should not and will not be a talking shop resulting in no change. I will keenly make sure that this information on accessible playgrounds makes a difference, and that will be part of the reports we do at six and 12 months.

[Jim Shannon (Strangford) (DUP)]

I thank the Minister for her statement; it was most helpful. Several of my disabled constituents have raised an issue that I am sure is replicated in every constituency across the United Kingdom of Great Britain and Northern Ireland and which is not clear in the action plan: help to insulate homes to aid with energy costs for those who need health-related upgrades or ongoing help with energy costs rather than a one-off bonus payment. What consideration have the Government given to the issue of warm homes for our disabled constituents—something that they do not necessarily have?

[Mims Davies]

I wrote to counterparts in Northern Ireland again today, as I did to all devolved groups, and the hon. Gentleman is right about the challenges we have heard in the Chamber today, and I am happy to look at the extra support available for his community. As usual, he makes a pertinent point about ensuring that everybody has that warm home and that support. This is of course devolved in a slightly different way in his community, but I am happy to share the details with him.

Oral Answers to Questions

Debate between Jim Shannon and Mims Davies

Monday 18th December 2023 Commons Chamber

[Mims Davies]

I thank my right hon. and learned Friend for the opportunity to build on that incredible work, which will be life-changing for many of our constituents. The people we are talking about today are not statistics; they are humans, and they need to have a real difference in their lives. For Opposition Members, and everyone else listening today, let me say that I am determined to make sure that those people have a voice across Government and that I use my experience to deliver.

[Jim Shannon (Strangford) (DUP)]

Further to the point made by the hon. Member for Leeds East (Richard Burgon), a recent report by the National Institute of Economic and Social Research suggested that destitution in Northern Ireland is set to rise to 67%. That is a truly horrific and worrying figure. What discussions has the Minister had with partners back home in Northern Ireland on this matter?

Social Housing: Furniture Affordability

Debate between Jim Shannon and Mims Davies

Wednesday 24th May 2023 Westminster Hall

[The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)]

I thank my hon. Friend the Member for Blackpool North and Cleveleys (Paul Maynard) for his tenacity in securing this debate. I also thank you, Ms Elliott; it is a pleasure to serve under your chairmanship. It is a pleasure, too, to respond to my hon. Friend. I thank him for his typical care and great regard for the most vulnerable in his community and our society, and for his focus on basic life chances, which are incredibly important. I hope to provide a multitude of responses for him this afternoon.

I am keen to touch on launderettes. The cost of those small businesses—particularly for those in work, those caring, those who need suitable drying facilities and small businesses that want to support people in the community—has been a great concern to me as a constituency MP. We should all be very mindful of that. The hon. Member for Strangford (Jim Shannon) spoke about domestic abuse, and I am keen to pick up on that point shortly.

I reassure the House that we are committed to a strong welfare system that, most importantly, supports those who are most in need, as my hon. Friend the Member for Blackpool North and Cleveleys pointed out. In 2023-24, we are spending around £276 billion through the welfare system of Great Britain and around £124 billion on people of working age and their children. For 2023-24, we have increased benefit rates and state pensions by 10.1%.

The decisive action that we have taken over the past year and during the pandemic reflects our commitment to protecting the most vulnerable in these changing economic conditions. I am proud to be the Minister who is taking forward the next stage of the cost of living payments, made up of £650 to more than 8 million low-income households. This year, a similar number of eligible households are receiving their first payments of up to £900. I am pleased to confirm that we have made 8.3 million payments of £301—the first cost of living payment this year—to people on means-tested benefits. I was also pleased to sign the regulations that will provide more than 6 million people across the UK on eligible “extra costs” disability benefits with a further £150 disability cost of living payment this summer, to help with additional costs. Included in our cost of living support package is the energy price guarantee, which continues at the same rate until the end of June.

My hon. Friend mentioned the household support fund, which is on top of everything that I have just described. We have extended the fund by another year until March 2024. That enables local authorities in England to continue to provide discretionary support to those most in need. The fund can help with the cost of energy, food and, as my hon. Friend said, other household essentials, including furniture and white goods. I reassure him that in drawing up the fund, I looked at the particular issues, families and circumstances that he talked about. In fact, I recently visited Wolverhampton to see this being put into action in relation to bed poverty, whether that means the type of beds, sheets or bed clothes needed to keep people warm and snug at night.

I am empowering local authorities to do the right thing, look at their need and ensure that their household support fund supports their communities. I have been grateful for the feedback, engagement and consistent conversation with local authorities. We are empowering them to spend as they see fit in their communities. Devolved Administrations will receive those consequential funding pots as usual, also to spend at their discretion. Blackpool’s allocation of the extended household support fund comes to almost £3.5 million. That will make a difference.

Before I deal with some of my hon. Friend’s points, let me turn to the point that the hon. Member for Strangford made about domestic abuse. On the need to provide support on the basics, I assure him and the House that we are working with the Domestic Abuse Commissioner and with the employers domestic abuse covenant at DWP to make sure that we support people to stay in and get into work and through any changes in their household situation. Indeed, I was working on that with my team yesterday. The Home Office is also working with Women’s Aid to provide £300,000 for one-off payments to support victims and survivors of domestic abuse. The funding will provide payments of £250 and £500 to support families in exactly that situation. I am keeping a keen eye on that sort of thing.

[Jim Shannon]

I thank the Minister for that; it is helpful and encouraging. My understanding is that, during covid, there was a phenomenal number of relationship breakdowns and that domestic abuse was part of the reason in many of those cases. That means that a wife or partner and the children move out and they have nothing. When it comes to the large number of people who need that service, is there enough and adequate money to assist them when they need it?

[Mims Davies]

I reassure the hon. Member that I am looking at every area—including policy, universal credit, work across Government, work with the Domestic Abuse Commissioner and work across the violence against women and girls piece with the Home Office—to make sure that that is exactly the case. There is work to support people to get, stay and declare in work, as well as the Ask for ANI and J9 programmes in our jobcentres, so that nobody coming forward feels that their finances need to keep them in an unsafe place. I remind the House: this is criminality in the home and it needs to be stopped and declared, and those who are impacted should be roundly supported. I hope that helps the hon. Member.

On the local welfare funding assistance, my hon. Friend the Member for Blackpool North and Cleveleys mentioned part of the unringfenced local government finance settlement. Councils do not have to provide local welfare assistance, but HSF is a form of that, and I understand his points. Many councils provide upstream support to stop people falling into destitution, and some of the things that he said about that are concerning. I am concerned about how this works and interacts with the household support fund, so I undertake to look closely at what he said. Blackpool Council, for example, provides its own discretionary support scheme, which can provide the essentials that he mentioned. Some local authorities operate local welfare schemes beyond the household support fund for essential costs. However, his point was incredibly well made.

On helping people with funding to manage the cost of living challenges, I point the House to the work of the Department for Culture, Media and Sport, which recently announced a new allocation of £76 million of dormant assets funding. That includes £45 million for financial inclusion programmes delivered by Fair4All Finance. Beneficiaries include 69,000 individuals struggling with their personal finance, who will have access to a no-interest loan to help them to get out of problem debt. As my hon. Friend said, it is so important that we unlock every way of helping people to make good choices.

The latest allocation is part of nearly £900 million unlocked through the UK dormant assets scheme. This is about financial inclusion initiatives to support people in vulnerable financial circumstances, particularly in the country’s most deprived areas. Through my previous ministerial role, I know that sometimes people come forward with problems because perhaps behavioural or SEND issues mean that furniture has not been looked after or is not safe—bunk beds are a particular issue—and needs to be replaced regularly. That puts a huge strain on those with the least resources.

Through the Fair4All Finance scale-up programme, £5 million of dormant assets funding has been invested in support of the Coventry-based company Fair for You, which creates affordable loans to tackle furniture poverty. I will undertake to write to my hon. Friend and other Members on this subject.

Let me turn to the issue of adequate flooring and the basic needs of housing tenants. I continue to listen with interest to the recent discussions on the letting of social housing without adequate flooring. I understand that the practice varies across the sector. Some landlords will remove flooring in between tenancies because of the poor condition, and in most cases, that is done for health and safety reasons. Floor coverings are not currently covered in the decent homes standard. It is vital, however, that adequate flooring is seen as an integral part of the physical condition of the property. We will undertake to look at that as part of the decent homes standard review.

As my hon. Friend pointed out, the DWP has a big say in this issue. We support social housing and we support those providers, and it is absolutely right that we make sure that people in need have the basics and can be supported when it comes to decent homes. I will take away and look at that point. I thank End Furniture Poverty for its report. It has highlighted, along with my hon. Friend, the points around social landlords and the issue of redistributing furniture between incoming tenants. The report shines a light on that issue and the experience that people have.

While we are tackling poverty by ensuring that people are working and supported through really tough economic times, it continues to be our firm belief that the financial circumstances of all households improve through work, hence our in-work progression focus and our focus on matching people with vacancies that could be just down their road. It is vital that we understand the issues that hold people back—the barriers and extra worries that keep people awake at night.

It is important to reiterate that the Government are fully committed to providing opportunities for people across the UK to succeed, and to understanding what their barriers may be and what may be holding them back. As my hon. Friend said, it is important to have a cross-Government focus on tackling poverty—I point out our focus on food security; the Department for Environment, Food and Rural Affairs is another area I am looking at, as well as housing costs and needs—so that we can be clear, as every constituency MP would want, that we are targeting our support to the most vulnerable families, and ensuring that they have additional support in changing times.

I say to anybody worried: there is a benefits calculator on gov.uk and a household support fund link. If you feel as though you should have had a cost of living payment, there is a link there to make sure that you let people know about it. Please tell us, and remember that in a Jobcentre Plus, we can do very much more for you than perhaps you realise.

Question put and agreed to.

Support for Women in Poverty

Debate between Jim Shannon and Mims Davies

Thursday 23rd March 2023 Westminster Hall

[The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)]

It is an honour to serve under your chairmanship, Mr Sharma. I congratulate the hon. Member for Strangford (Jim Shannon) and his colleague, the hon. Member for Upper Bann (Carla Lockhart), who is not here today, for securing this important debate. I followed the debate as a fellow Dolly Parton fan and it is a pleasure to engage on this matter. The hon. Member for Wirral South (Alison McGovern) talked about happiness, and happiness is indeed Dolly Parton. Those who do not know what I am talking about should look at the early-day motion.

We are all here in Westminster Hall on a Thursday because we are passionate advocates of women’s rights and want to improve their lives. Like the hon. Member for Wirral South, I pay tribute to the many ladies before us who trailblazed and gave us the opportunity to be here. On behalf of the Government, I commit to continue to support women at all ages and career stages. I fully recognise that, as the hon. the Member for North Ayrshire and Arran (Patricia Gibson) said, supporting children is an important role. Family life and that support is important.

I hope to cover quite a lot of the questions—I am keen to make my speech, too—but I want to point out that over the last decade the gender pay gap has fallen from 19.6% to 14.9%, although I fully recognise that, as the hon. Member for Wirral South says, there is more to do. The percentage of women in employment has risen from 66.1% to 72.2%. In practice, that means 2 million more women in work since 2010. The Government have overseen increased numbers of women in full-time work and introduced shared parental leave. I absolutely believe in shared parental responsibility, supporting children and being there. We have doubled free childcare for eligible parents and passed our landmark Domestic Abuse Act 2021 to protect and support women and all those, including children, affected by that heinous crime. We will continue to build on that proud record of supporting women to provide a level playing field where everyone has fair and equal opportunities. I absolutely agree with the hon. Member for Wirral South.

On childcare and support for families, particularly for women, the Budget package for childcare has exceeded the expectations of many stakeholders. I welcome the points made by the hon. Member for Wirral South. I have spoken to many parents and visited nurseries. I also just met Save the Children. The increase of universal credit and childcare caps by around one third will help families, and those caps will continue to be uprated by the consumer prices index. I am meeting the Minister for Children, my hon. Friend the Member for East Surrey (Claire Coutinho), at the Department for Education next week, and I applaud the work that she has done.

The new free entitlements for working parents of young children can be used alongside the universal credit offer. That means full-time working parents on benefits across the country should not face childcare costs that exceed their free entitlements and caps. The DFE is also funding additional wraparound support for school-age children, and that can be used alongside universal credit. That is groundbreaking for those caring for children, and the reforms will revolutionise the amount of support that low-paid parents can receive.

We have spoken about some of those low-paid jobs and low-perceived sectors; the hon. Member for Wirral South made those points. It is really important that we tackle that issue. These are really important jobs that we particularly appreciated during the covid times—these people are doing the difficult jobs. It is really important that we support the people who go out, day in and day out, to do the difficult roles.

The hon. Member for Strangford mentioned mental health. He may have noted in the Budget that we will be embedding tailored employment support within mental health services and extending the well-established individual placement support scheme. That is really important. My hon. Friend the Minister for Disabled People, Health and Work is focused on this particular area and on carers. The Health and Safety Commission is also doing work in that area.

I say to the hon. Member for North Ayrshire and Arran that in the approach we showed throughout the pandemic and our response to cost of living pressures, we have been absolutely focused on acting to ensure that households get the support that they need. I am delighted that the powers that the Scottish Government have through the Scotland Act 1998 are being used to support the most vulnerable; that is exactly what they are there for. The partnership with DWP is welcome and has been very much strengthened. I am keen that we should continue to keep it under review and work strongly together. For those people who are struggling, I remind people that there are 1.1 million vacancies out there and we at DWP have all sorts of interventions that can help people to get into those roles. I will come on to that shortly.

I am very mindful of our particular role at DWP in mental health and wellbeing for women. Menopause has been a particular focus for me, particularly when it comes to anxiety and the impact on work. Menopause does not only affect women in their 40s or 50s; it can come at any age and at any career stage. Again, we have recently appointed the menopause employment champion, who will work collaboratively with businesses to ensure that the necessary information and resources are out there to support women. That champion is Helen Tomlinson, who is already cracking on with working with employers. NHS England’s national menopause care improvement programme is also focused on improving clinical menopause care in England and on reducing disparities in treatment. Changes from April will provide support with prescription costs as well. I am very alive to the impact of menopause.

We also discussed carers. I have shared before that my family has been a caring family and shared the impact of that. I look back on the mental health and wellbeing of my mum with some shame, to be honest, about the lack of recognition of the support that people need. I listened to my constituents on Carers’ Rights Day just recently. Disability, and the impact it has, can happen at any age or career stage. It could affect a child, or anyone later.

Carer’s allowance provides a measure of financial support and recognition for people who give up the opportunity of full-time employment to provide regular and substantial care for anybody who is severely disabled. Just under 1 million people receive carer’s allowance, which will increase in April, and receiving a means-tested benefit can be a passport to other support, including help with fuel costs and help through other schemes, such as the warm home discount scheme.

That is why I say to any constituent and to those who are watching: please have a look at the benefits calculator on gov.uk. People should make sure that they are claiming everything that they are entitled to. Many carers do not recognise that they are carers and that there is additional support out there for them.

[Jim Shannon]

I thank the Minister for her very detailed response. Sometimes people, for whatever reason—they may just have a busy life—perhaps do not have the opportunity to pursue the suggestions she has just made, which were very positive. In many cases, I suspect that if they did make inquiries they would qualify for money. But is there any way that the Government could be more proactive on the issue, perhaps even by chasing the carers to ask whether they are aware of all their entitlements? Even a small leaflet through the post can make a big difference to a person who wants to understand what they could gain.

[Mims Davies]

I thank the hon. Gentleman for his intervention. Charities such as Carers UK do an incredible job to help people in exactly that way; I know that as a former co-chair of the all-party parliamentary group on carers. I will pass the point about communications on to the Minister for Disabled People, Health and Work. I remind people that, through DWP, we have the Help to Claim service, and if people head to the Help for Households website, that can help them as well.

Discussing this issue gives me the opportunity to talk again in this Chamber about our amazing caseworkers—those who signpost and support people in need and help them to recognise and understand the support that is out there.

The hon. Member for North Ayrshire and Arran spoke about domestic abuse and coercive and financial control, which the hon. Member for Rutherglen and Hamilton West (Margaret Ferrier) also mentioned. Tackling violence against women is an absolute priority for this Government. These crimes are harmful; they have a profound effect on victims, survivors, loved ones, families and our wider society. The hon. Member for Wirral South was absolutely right that one’s gender should not have an impact on how safe one feels or how well one can do. Times have to change.

Split payments are available in the universal credit system for all claimants who need them. A split payment is when the household universal credit award, which would normally be paid to the nominated account, is divided between two claimants. Split payments can be made to two separate members of a household, with a larger percentage allocated to the person with primary caring responsibilities, to ensure the health and wellbeing of the majority of the household.

That is a reminder for me to point out that if anyone is in need of any support—if they are under any control or are worried at all—a jobcentre is a safe place for them to disclose that, by using the “Ask for ANI” scheme and talking to their work coach. Departmental training and awareness are now better than ever, and there are now jobcentre staff who are specifically trained to support people experiencing any kind of domestic abuse, as there are in the Child Maintenance Service. That allows jobcentre staff to proactively identify, support and signpost victims of abuse. We are committed to the best possible support for our claimants, including those experiencing domestic abuse.

The hon. Member for Wirral South mentioned pension credit. That is vital financial support for pensioners on low incomes, which is why we launched a £1.2 million nationwide campaign in April 2022 to increase awareness and take-up, particularly for women who may be on a low income, whom we have discussed today. The most recent figures show, out of the pool of people who are entitled to pension credit, an estimated take-up of 66% for the financial year 2019-20. With the beginning of the pension credit awareness campaign in April 2022, weekly pension credit claims volumes increased by 73% compared to the previous 12 months, so this is working. I hope that that reassures the hon. Lady.

We are undertaking further communications activities, and we are absolutely determined to have a broad reach. The DWP is writing to more than 11 million pensioners to notify them about the upcoming state pension uprating, and last year that notification was accompanied by a leaflet promoting pension credit. We plan to spend another £1.8 million until the end of this financial year communicating with those who might be entitled.

[Jim Shannon]

I welcome that. In my office—I am sure it is the same in yours, Mr Sharma, and those of all hon. Members—whenever pensioners come to see me, I always ask whether they are getting all their entitlements. The first thing we check is whether they are getting pension credit. They might not qualify for it, but we always check it. The other thing is that if age is not on their side and they are getting older, they may not be as physically strong as they once were, and attendance allowance is a benefit that is not emphasised enough. Could we put a wee bit of emphasis on that?

[Mims Davies]

I note the hon. Gentleman’s point, which I shall take back to the Department forthwith. I hope that that pleases him.

Child Maintenance Services

Debate between Jim Shannon and Mims Davies

Tuesday 17th January 2023 Westminster Hall

[Mims Davies]

Yes. To be clear, yesterday afternoon we went through the review step by step and took on board some of the feedback. On recommendation 10, there is some feedback with regard to timelines and implementation that I need to take to my noble Friend to try to unpick some of the questions that were raised yesterday and have been raised during this debate. On the review and the taskforce, we are aware of what has been reported today. I am keen to look at that because, again, it has been picked up today. I hope that clarifies things for the hon. Gentleman. [Interruption.] Yes and no, then.

As I say, in the Government’s response we were keen to ensure progress, to ensure that parliamentary scrutiny and engagement with stakeholders occurred, and absolutely to look to what the hon. Member for Motherwell and Wishaw mentioned. I hope that we will find, in essence, a middle way. I cannot speak too roundly for my noble Friend, but I am very keen to engage on this matter.

On the wider recommendations, I am engaging in this place on the question of amending the legislation to prevent direct pay from being used as a form of coercion and control. The removal of the requirement to report domestic abuse to qualify for the application fee waiver has been accepted. On piloting the use of dedicated caseworkers for complex domestic abuse cases, that is absolutely something that we will bring forward. In addition, the hon. Member for Caithness, Sutherland and Easter Ross asked about reviewing the calculation formula to ensure affordability for low-income paying parents and including a broader range of agencies in CMS training, as did many of the charities and organisations I spoke with, and Dr Callan recommended that too.

Crucial work is being done both in the review and through the two private Members’ Bills mentioned by the hon. Member for Westminster North. The Bill promoted by my hon. Friend the Member for Hastings and Rye, which is supported by the Government, will help to ensure that anyone using the service who has suffered any form of domestic abuse can feel safe and be reassured that their case will be handled sensitively and efficiently.

I would like to outline some improvements we have made in the CMS area, but I want first to cover a few other points that have been made. The hon. Member for Caithness, Sutherland and Easter Ross mentioned training. The CMS reviewed its domestic abuse training in 2021, with input from Women’s Aid, but it has been challenged about whether that is enough to ensure that our caseworkers are fully equipped to support parents in these multiple and challenging vulnerable situations. Some aspects of the training teach caseworkers how to recognise the various forms of domestic abuse, as well about checking on previous reports of abuse and providing appropriate signposting to domestic abuse support groups.

Following the independent review of the ways in which the CMS supports survivors of domestic abuse, the CMS will review the training to ensure that it is up to date and fully in line with best practice. The CMS also uses a complex needs toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. The CMS will continue to review and evaluate the effectiveness of the guidance and training with regard to domestic abuse.

Issues around enforcement have been raised in the debate—certainly by the hon. Member for Weaver Vale, who mentioned deductions from earnings. Deductions from earnings orders have proved efficient and effective as a tool for collecting child maintenance. In the quarter ending September 2022, almost half of child maintenance —£29 million—was collected from paying parents who had a deduction from earnings order in place at the end of the quarter. We are working closely with employers to ensure that they understand their legal obligations and to help them to collect and pass on payments to the CMS much more quickly.

On minimum payments, operating a scheme in which the Government guarantee child maintenance payments is not the intent of CMS policy. The role of the CMS is to encourage parents to take financial responsibility for their children. However, as I say, we are often in a very challenged place when managing this issue. In the UK, CMS payments do not have any impact on the money received from other benefits, which has a positive impact on child poverty.

[Jim Shannon (Strangford) (DUP)]

I apologise to you, Mr Twigg, and to the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone); I was in the main Chamber for questions and could not be here earlier, although I wanted to be here and I had a speech prepared.

May I ask about how we chase those who are reluctant to make child maintenance payments? In most cases they are men, and in many cases they are self-employed. I know of cases in which they return end-of-year statements that show minimal income yet live in half a million pound houses—paid for—and have top of the range cars that are worth perhaps £60,000. Their assets and quality of living would indicate that their income is far above what they declare. Is there any way that those cases can be looked at? I apologise to the Minister for not being here at the beginning of the debate.

[Mims Davies]

The hon. Gentleman was clearly double parked this afternoon—in two places at once. I will come on to his point; I will try to cover that for him.

The Child Support Collection (Domestic Abuse) Bill, the private Member’s Bill promoted by my hon. Friend the Member for Hastings and Rye, would amend the grounds for transferring people from direct pay to the collect and pay service in order to allow victims of domestic abuse to be transferred to collect and pay, and consideration is being given to exempting parents transferred for that reason from collection charges. The Bill will have its Report stage on 3 March, and I encourage Members to participate in that debate if they are able to.

Let me turn to unearned income, which has been mentioned this afternoon. The Government’s response to the consultation “Child Maintenance: modernising and improving our service” was published in March 2022. Currently, for certain taxable income a parents earns, such as income from property or investments, either parent must ask for that to be taken into account in the calculation. Our intention is to change the approach so that unearned income is identified at the initial case set-up stage and included in the calculation at that point. That will provide a more accurate reflection of the paying parent’s overall income; as the hon. Member for Strangford (Jim Shannon) alluded to, there are certainly concerns that that is not always the case. The change will require amendments to the legislation that governs the Child Maintenance Service, and we are exploring how that could be implemented. I shall come on to enforcement.

Hon. Members raised the issue of the 4% collection fee for the receiving parent, which is a contribution to the cost of using the collect and pay service. The fee is taken only from any maintenance received. The CMS often has to take action to secure child maintenance payments in the collect and pay service. There is a balance here, with the taxpayer subsidising a difficult service, but the fee acts as a nudge to encourage people to consider whether a voluntary arrangement can be made, whereby there are no fees to pay. However, I have heard hon. Members’ concerns about the fee.

With regard to the NAO findings on effective arrangements, the CMS is designed, as I have said, to encourage people to agree their own family-based arrangement. Some 40% of parents are now doing that, compared with just 29% before the CMS was established. This is a better system for children and families, and for the taxpayer. It is vital that we continue to push for such engagement.

[Jim Shannon]

I again apologise for not being here to get the full gist of what the Minister and others have said. Over the years, I have had some ladies come and tell me that their husband has transferred their house, their rental properties and everything else into his mum’s and dad’s names; the husband has actually moved out of the property that they were living in to live with their mum and dad. Quite clearly, that is an abdication of responsibility by those men. Is there a mechanism within the changes and the new legislation that the Minister has outlined to ensure that those people who blatantly and systematically try to avoid making payments for their children can be caught?

[Mims Davies]

I thank the hon. Gentleman for his intervention and I completely agree with him. The lengths that some parents will go to are astounding, which is why we support the work by my hon. Friend the Member for Stroud (Siobhan Baillie) on this issue.

At the end of the day, we all should be responsible parents who do the right thing. We know that the vast majority of parents want to do the right thing and do it. However, it is absolutely clear that some people are prepared to do something very different. We need to ensure that child maintenance is paid. That is appropriate, because we know—I have reiterated this point today—the difference that it makes.

Where a parent fails to pay on time or in full, the CMS takes a proportionate approach. Importantly, it first tries to re-establish compliance. That gives the parent the opportunity to get back on track and to prevent the build-up of arrears. There are two different sorts of cases—those where people actively avoid payment, and those where people find that their circumstances change—and we need to be cognisant of that.

Where somebody consistently refuses to meet their obligations towards their children, the CMS will be robust in using enforcement measures. As I have said, it has powers to make deductions from earnings, bank accounts and certain benefits. It can also use enforcement agencies—previously known, in old language, as bailiffs—to take control of goods, and it has the power to force the sale of property. Baroness Steadman-Scott encouraged the CMS to be bold in using its enforcement powers and to leave no stone unturned to ensure that youngsters are adequately protected, supported and provided for. The hon. Member for Strangford outlined very important action that the CMS has to take, although it must be balanced in its approach. I know that some paying parents whose circumstances change wish for that to be understood more fully.

We are absolutely committed to the highest standard of engagement in terms of the customer experience, which has been raised today, with a focus on getting back to people and communicating better, and making digital improvements so that people can update us and engage with us more quickly. The phone line has been mentioned today, but customers can also apply online; indeed, over 90% of applications are now made digitally, which makes it easier for parents to access support. There is now an online service—My Child Maintenance Case—that allows customers to access and maintain data themselves. Parents can now report 20 different changes of circumstances online, and automation means that it will be much quicker for them to manage their arrangement.

Key changes have also been made to help people arrange child maintenance. A more accessible, 24/7 digital service helps customers try to work out the most suitable arrangement for them. It is a more modern, flexible service for the majority of customers and ensures that our caseworkers are able to focus on the most complex cases and the ones with which parents need more support and engagement.

In this conflicted parental environment and in supporting troubled families, customer satisfaction is key. We are reviewing the customer service framework through the digitalisation and transformation programmes. There is a focus on gathering customer insight and perception. Anecdotes from Members of Parliament are key, but it is important that we use that voice and change things in real time more quickly. The CMS recently piloted real-time customer feedback to better understand the customer experience and is now supporting a wider roll-out. We are focused very much on efficiency and improvements, and of course the review that I have responded to today and the two private Members’ Bills will help.

[Jim Shannon]

rose—

[Mims Davies]

I will take one final intervention and then I will try to conclude.

[Jim Shannon]

The Minister is being most generous—I want to put that on the record. Another concern that my constituents tell me about is the time it takes for an investigation to start and conclude. In the changes that the Minister has referred to, which I welcome, by the way, will a timescale be put on an investigation so that a lady who applies for a benefit can say, “In three months’ time”—or whatever the time is—“I will have this concluded”?

[Mims Davies]

That is a really important point, and I will take it away with me. This is often something that we hear from constituents in the process: “How does it work? How long will it take? What can I expect?” Certainly when it comes to supporting families, I can understand the point that the hon. Gentleman raises.

I want to conclude by saying that I appreciate all the insights and engagement from across the Chamber this afternoon. The response to the CMS independent review has been roundly welcomed by the sector and many of those who have heard some of our response today. I look forward to engaging further. I can assure hon. Members that although responsibility for the policy sits predominantly in the other place, there is interest across both Houses. That will not change as we try to support and help youngsters and families in these difficult times.

I thank Members for the opportunity to respond to this debate. I have tried to cover most of their points and I thank them for their constructive and helpful feedback. The DWP and the CMS will follow reports by the all-party group and other with great interest, and will always do what is best to support families and youngsters to get the best opportunities by working together.

United Nations Convention on the Rights of Persons with Disabilities

Debate between Jim Shannon and Mims Davies

Thursday 24th February 2022 Westminster Hall

[Mims Davies]

The hon. Lady makes an important point: I have not even mentioned my Wivelsfield station, so the reality is that we still have work to do. I know that my hon. Friend the Rail Minister, the hon. Member for Aldridge-Brownhills (Wendy Morton), is very committed to that.

The hon. Member for Motherwell and Wishaw, who opened the debate so eloquently, asked about committing to spending on aid projects, and I will address that later in my speech. I am trying to cover various points, so I hope hon. Members will bear with me while I make progress.

Alongside the Government’s national disability strategy, we have published the health and disability Green Paper and the Government’s response to the “Health is everyone’s business” consultation on minimising the risk of ill health and related job loss. Those publications demonstrate that we are taking a holistic approach to improving the lives of individuals living with disability. I think it is important for anybody listening and engaging with this debate to notice and to know that progress is being made. Of course, there is always more to do.

Significant progress has been outlined in the national disability strategy. At the DWP, we have piloted the adjustments passport, which supports disabled people’s transition into employment. The passport is personalised to the individual and captures in-work support needs, enabling the employer to have an informed conversation with the passport holder—we have just heard about flexible working. In addition, the Department for Business, Energy and Industrial Strategy has launched an online advice hub offering accessible information and advice on employment rights for disabled people.

BEIS has also completed a consultation on making flexible working—we have seen hybrid working too—the default in Great Britain unless employers have good reasons not to offer it, and it is reviewing the responses. I think that consultation is crucial and necessary. The pandemic has given us an opportunity to bust the myth of presenteeism and show that, moving forward, many sectors can be flexible and work in a hybrid way and can absolutely be inclusive of people who are disabled or living with a health condition. That will make opportunities so much more accessible for our constituents, which is what we all want.

I want to turn to the comments made by the hon. Member for Oldham East and Saddleworth on the pandemic. Since the start of the pandemic, the Government have worked hard to ensure that disabled people have access to employment support, disability benefits, financial support, food, medicines and vaccines, as well as accessible communications and guidance. I, like other Members, had constituents asking for all of that and more, and I am glad that we have been able to respond.

Of course, the NHS is offering new antibody and antiviral treatments for people with covid-19 who are at greater risk of becoming seriously ill, such as those who are immunosuppressed or face other risks. There is separate guidance and there will be additional boosters coming forward as well, which many of our constituents may be eligible for. It is important that we let people know, whoever they are and whatever is going on in their lives, that when it comes to the challenges of living well out of the covid-19 pandemic, we recognise that we must understand the impact on those with a disability or health condition. We are absolutely committed to that.

The Prime Minister made clear in launching the national strategy that we fully recognise the need not only to deliver on our near-term commitments but to go further. I can assure the House that we are doing so. As an example, in the autumn 2021 spending review, we provided an extra £1 billion via the Department for Education to support children and young people with more complex needs, including those with a disability. That will bring the total high-needs budget next year to over £9 billion.

It has been mentioned that work is an important part of disabled people’s lives. It is absolutely right that we in the DWP place the emphasis on supporting people into work where possible. Of course, we know how valuable that is. It is more than just a pay packet; it is camaraderie, friendship, and a reason to get up and get going. It makes such a difference to be part of a team and to achieve what we are able to achieve. I am passionate that, whoever someone is, wherever they are and whatever barriers to progression they may face, if they are able to work, they should be well supported to fulfil their potential by the Government, the community and jobcentres.

[Jim Shannon]

On that point, it is also important that employers understand their responsibility to ensure that their employee is respected in every way and has the opportunities that every other employee has.

[Mims Davies]

I thank the hon. Gentleman for making that really important point. I recently had some engagement with the construction industry about really good, inclusive work practices, reaching out and being more equal. For example, 50% of the population—females—is under-represented in the sector.

Many employers often do the same recruitment and end up with the same people. They want to be more inclusive; they want the different voices and experiences that we have found so important this afternoon, but unfortunately we end up recruiting the same people because recruitment processes are not open and wide enough. We need to do more.

[Jim Shannon]

I wanted to put that on the record because the Minister is right. A recent headline said:

“Swindon man with Down’s syndrome gets scaffolding apprenticeship”.

There is an example of what can happen if you put your mind to it.

[Mims Davies]

I have found this through our 160-plus youth hubs at DWP. Many people have neurodiversity. Young people have been very anxious and nervous. It has been really great to give people that “can-do” experience; it makes such a difference, in terms of being inclusive. People with a disability or a health condition are absolutely perfect for some jobs, and it will be right for them to be in that workplace. Let us challenge employers. Let us not just talk about it, but push for action. I am proud that DWP has led the way in supporting disabled people by recognising what they need in order to get into employment. We are there to help.

Oral Answers to Questions

Debate between Jim Shannon and Mims Davies

Monday 7th February 2022 Commons Chamber

[Mims Davies]

We have a new model of 11 armed forces champion leads across the DWP districts. We are working with armed forces champions and the covenant locally. We have 50 armed forces champions across the jobcentre network. With covid, of course, some of this upskilling and these add-ons were paused, but we are absolutely committed to making sure that our veterans get the best service at DWP.

[Jim Shannon (Strangford) (DUP)]

I thank the Minister for her response. In Northern Ireland, the role of the armed forces champions in jobcentres and in district councils presents difficulties with the security of some ex-soldiers. What discussions have taken place with the Minister or with jobcentres in Northern Ireland to ensure that veterans in Northern Ireland can access these services?

[Mims Davies]

I thank the hon. Gentleman for raising this issue. Universal credit now has an identifier to help us enhance support for all our claimants who may have a veteran background. Many people do not declare that background and can be working with us for a long time before they recognise that it needs to be understood. Some 83% of veterans are employed within six months, but we need to do better and make sure that all are supported.

The Future of Work

Debate between Jim Shannon and Mims Davies

Thursday 19th November 2020 Westminster Hall

[Mims Davies]

It is an absolute focus for us to drive forward local needs and support where they can change the local labour market and local opportunities. Earlier, the hon. Lady also mentioned working with local mayors and local enterprise partnerships, which this Government encourage.

On automation, we know that the increase in productivity, progression and wages that it can bring if we get it right will be really important as we head into this fourth industrial revolution. It is very difficult, as we know, to predict with any kind of precision what automation will do to the labour market, but it is important that we understand new technology, including the enablement of smart robotics and artificial intelligence, grab it and put it in place as part of our process of change. We know that 60% of the jobs in 2014 simply did not exist in 1990, so we know that things will change imminently.

[Jim Shannon]

In my contribution—perhaps the Minister was about to come on to it—I said that the indications are that about 1 million people will lose their jobs after covid comes to its end, and those are generally people with low educational achievement. I gave two figures that together almost come to 400,000 of that million people—those who have two GCSEs or equivalent, and those who do not even have a level 3 education. So, although I know that it is not the Minister’s direct responsibility, is it possible for her to look at those people who do not have many qualifications but need extra help?

[Mims Davies]

I was coming on to the interventions that we need to make. At DWP, I have introduced a new sub-brand for our jobcentres: “jobs, community, progression”. It feeds into my passion to shape the future of the labour market, to deal with its structural problems and to reflect the breadth of what we do in our jobcentres, so that people understand that they are there for the reskilling and upskilling of individuals.

That is a key priority for us in the next decade and it is applicable not only to individuals displaced by the pandemic. As the hon. Gentleman suggested, it is also to deal with a structural problem in the labour market, to make sure that the occupational skills base matches what is needed in the labour market, so that people are not left behind and we match businesses’ needs. We recognise that this approach cuts across Government departmental boundaries, but we also recognise that collective action is vital when it comes to jobseekers being able to adapt to changes in the workplace.