Disability Benefits

(Limited Text - Ministerial Extracts only)

Tuesday 26th March 2024 Westminster Hall

[The Minister for Disabled People, Health and Work (Mims Davies)]

I am grateful for the opportunity to close the debate, and it is a pleasure to serve under your chairmanship, Mrs Latham. I thank all hon. Members for their invaluable and insightful contributions this afternoon, and in particular the hon. Member for Slough (Mr Dhesi) for bringing this timely debate to the Chamber.

Collaboration remains vital as we address the critical matters that we have discussed today, essential for supporting many in our communities. I appreciate that people are passionate, but the perception of a punitive, divisive culture, and the rhetoric used this afternoon, does not reflect an approach that I or my hon. Friend the Member for North Swindon (Justin Tomlinson) have ever taken or would ever take in our time and commitment doing this job. I want anybody watching this debate this afternoon to feel reassured that whether they come to us through a complaints procedure, or into an MPs’ surgery, or work with one of the charities in this area, they will get the support they need. We at the DWP, as much as anyone else, strive to give the most vulnerable the right support. We have the right policies and the right system in place so that we can be fair to those in need and be fair to the taxpayer, but always listen to disabled people’s voices. I have absolutely been striving to do that in the full-time role that I hold. I am not going to disagree that I have not looked at housing and youth alongside that, but many of the transitions and challenges apply to disabled people as well.

I am very happy to meet the gentleman from the ME community who the right hon. Member for Hayes and Harlington (John McDonnell) says needs to meet me. I am also keen to look at Monika’s case, at the case raised by the hon. Member for Ceredigion (Ben Lake), and at other cases that have been raised this afternoon. I say to hon. Members, “Please share these cases with me. It’s no good you only having them in your constituency. It’s really important that we look at them and learn from them at the DWP, so we can get beyond the perception and the feeling that people have.”

I am determined to ensure that I work with disabled people and listen to them speaking about their everyday lives. I was recently in Hastings to discuss our new trauma-informed approach. I will be at the new health model office in Gosport on Thursday to make sure that compassion, empathy and understanding are at the heart of what we do.

[Vicky Foxcroft]

I am grateful that the Minister has offered us all the chance to share our cases with her, but I hope she realises how many there are. Some of us have raised one or two cases today, but I have literally hundreds and hundreds of examples of things going wrong.

--- Later in debate ---

[Mims Davies]

I am very happy to look at specific cases. Only recently, I met one of hon. Lady’s colleagues, with members of the blind community and people with a visual impairment, to discuss how we can learn directly from their experiences. My hon. Friend the Member for North Swindon made exactly that point.

I have a speech to make, but first I want to respond to some points that Members have raised. On vulnerable people and vulnerable groups who need specific support, will they please look at this morning’s Work and Pensions Committee sitting, at which the Lords Minister and I covered the topic of safeguarding? We have a vulnerable claimant champion; safeguarding concerns are rightly referred to social services.

I am happy to write to my hon. Friend the Member for North Swindon on the point about end of life. The point that he made about appointees was covered this morning, in recognition of the work that we need to do to ensure that people have the suitable voice that they need and that there is progress in this area. As we speak, we are growing our visiting officers team to 700 to go out and support people in the way that my hon. Friend described, and we are making sure that we go to the people we need to hear from. On the mandatory reconsideration trial, it is too early for definitive results, but there was a very pertinent reminder for me to be dialled into it.

The Chair of the Select Committee, the right hon. Member for East Ham (Sir Stephen Timms), asked about audio recording. We have taken an opt-in approach, but I am happy to go away and look at the specific point that he raised.

[Jim Shannon]

The Minister talks about compassion. The medical evidence that has been presented is very clear in what it says. May I ask respectfully whether the staff looking at these matters are trained to understand the medical evidence?

[Mims Davies]

We have a new chief medical adviser and 4,000 clinicians in this area, with a statutory duty and an understanding that is very much among the learnings that we have gained. I hope that that reassures the hon. Gentleman, but if there is more to say, I will write to him. Questions have been raised about how the evidence is looked at and how it works; I am asking those questions myself, individually, and am happy to continue to do so.

[Sir Stephen Timms]

I am grateful to the Minister for picking up my point about default recording and for her offer to look into it. When she does so, will she bear it in mind that all the companies that provide these assessments favour default recordings?

[Mims Davies]

The right hon. Gentleman makes a good point. The companies want to get it right and they are keen to do what is right. I am very happy to look at that, feed back to him my thoughts and pick that issue up in the Department under my tenure.

Of course we aim to make the right decision as early as possible. We recognise that the numbers are high. By the very nature of things, anybody who comes to an MP’s constituency surgery has invariably had a very poor experience; they would not come to us otherwise. That is why I want to take away the particular cases that have been raised today. However, those cases must be seen in the context of overall decisions—

[Mr Dhesi]

Will the Minister give way?

[Mims Davies]

I will give way to the hon. Gentleman shortly.

With PIP, there were three million decisions from October 2018 to September 2023; 8% were appealed, with 5% cleared at tribunal and 3% overturned. However, I appreciate that the hon. Member for Slough made the point, of which I am very mindful, that none of these statistics are just statistics; they are individual people with individual needs, and we should be very mindful of that.

[Mr Dhesi]

I thank the Minister for giving way. Given the time, I would like an answer to one of my various questions. The Government announced extra funding in the Budget for processing disability claims. Can she clarify exactly how that will be used to reduce the huge delays?

[Mims Davies]

Yes—I am keen to try to come on to that. There were many questions this afternoon and I am trying to get through as many of them as I can.

The chance to work guarantee was mentioned, which will effectively remove the work capability assessment for most claimants; they are already assessed without work-related requirements. That will remove the fear of reassessment and give the group the confidence to try work within the existing permitted work rules in employment support allowance and work allowance rules in universal credit. I am absolutely delighted about what we have done around disability employment. I am keen to do and say more around it, which should feed in again to the process of trying to allay some of the concerns that have been expressed this afternoon.

The proportion of those people in receipt of PIP with a mental health condition who are getting top rates is actually six times higher compared with DLA—PIP is at 41% and DLA is at 7%. I will just point out that customer satisfaction for PIP customers was 77%, with different scores according to different providers; again, I will go away and have a look at that. People being treated with dignity and satisfaction with how they are treated is extremely important to me. Indeed, this morning I raised the issue of disability services complaints. The number has decreased from 2,690 in 2021-22 to 2,330 in 2022-23. I am very mindful again that all of this is about individual experience.

Let me quickly try to canter through a couple of other questions before I close. The hon. Member for Slough talked about PIP clearance times. We have increased the number of case managers—health professional assessment providers—to deal with the increased demand and we have addressed the blend of phone, video and face-to-face meetings, to ensure that it is more centred on service users and is suitable. We have also empowered case managers, where they have robust evidence, to make decisions on award reviews, without referral to an assessment provider, so that decisions are quicker and we can avoid claims going out of payment. I am very much looking at that myself, and the end-to-end claim process for new claims has been reduced from 26 weeks in August 2021 to a current wait of 15 weeks. We are in a better position than we were before the pandemic. That is an achievement that I am proud of. Is there more to do? Absolutely, yes, but again I want those who are watching or listening to this debate to see that this is a big focus.

We are fully committed to delivering on the issues that matter to the British people. This is delivering for disabled people. It is an absolute mission for me in this role to make sure that the most vulnerable members of our society lead decent, fulfilling lives and I will use my time in this role to make sure that I can make the changes that everybody would wish to see.

[Mrs Pauline Latham (in the Chair)]

The question is, That this House has considered personal independence payment and other disability benefits.