Oral Answers to Questions Debate
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Jim Shannon
Main Page: Jim Shannon (Democratic Unionist Party - Strangford)Department Debates - View all Jim Shannon's debates with the Department for Work and Pensions
Oral Answers to Questions
Jim Shannon Excerpts(2 months, 1 week ago)
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Sir Stephen Timms
My hon. Friend is absolutely right. Performance is reviewed regularly and there are customer satisfaction surveys, but unlike the previous Government, this Government want to publish performance data so that everybody can see what is going on.
Jim Shannon (Strangford) (DUP)
I thank the Minister very much for his response. I think everyone wishes for claimants to be able to get job opportunities without finding themselves in a financial mess due to having to pay out for travel costs when they should be reimbursed. This is a big issue in my constituency in Northern Ireland. Will the Minister help directly those constituents who have been accordingly disadvantaged?
Sir Stephen Timms
I am grateful to the hon. Gentleman. I am not familiar with the arrangements in Northern Ireland, but certainly in the rest of the UK it is very clear that contractors ideally need to pay up-front, buy tickets and give them to the jobseeker before they embark on their journey, or, if not, reimburse them very quickly on production of a receipt.