High Street Bank Closures

Jim Shannon Excerpts

Tuesday 28th February 2023 Commons Chamber

[Alex Davies-Jones]

I completely agree. I come from the proud market town of Pontypridd. As I will go on to talk about, for many traders it is not profitable to operate with purely card payments. They operate in very small monetary values and cash is a main aspect of their business model, so it is absolutely vital that we have that presence on our high street.

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Member for Pontypridd (Alex Davies-Jones) for securing this debate, and I spoke to her beforehand. I represent a rural constituency where we have had 11 bank closures. It has been horrendous. The people of my constituency have always responded to the consultations, but they have meant nothing. Does she agree that it is incredibly stressful for the elderly, who are unaware that they are a target for online scams because they do not have the banks to fall back on? They cannot safeguard themselves and they need the local branches, or access to somewhere. This House must regulate a standard duty of physical care on those banks that will not regulate themselves.

[Alex Davies-Jones]

I agree. As I have said, the high street bank is not just where customers can get money or cash out. It is a place with a trusted professional they can go to for information about the services that a bank provides. There is a real person—not someone at the end of a phone in a call centre—who they can trust and seek reliable and trusted advice from. That is a valuable resource for so many in our community.

I mentioned the digitised economy, which fundamentally relies on digital infrastructure to support it. In rural and semi-rural constituencies, which many of us represent, we require decent mobile signal and broadband, but often it is very poor. Many businesses tell me that they do not feel able to make the switch to card payments or online banking because they do not have the infrastructure to support them reliably to carry out their business.

Banks are more than just a place to withdraw cash; they are the centrepiece of our high streets, providing support for the community groups, small businesses and charities that rely on their presence. A small business in my constituency that may not feel able to accept card payments and is therefore reliant on cash will no doubt depend on its local branch for business banking and cash deposits. When branches close, it is not just consumers who will suddenly have to travel significant distances to the next nearest branch. Local businesses will travel, too, taking with them much-needed local jobs. Really good jobs are going elsewhere because of bank closures on the high street.

Such a time-consuming inconvenience is a major barrier to the growth of our local economies and high streets. It threatens the livelihood of small local businesses altogether, furthering the risk of a decline of our high streets. I am very fortunate, as we all are in Pontypridd and Taff Ely, that we have an incredible range of small and independent businesses. Many of those businesses continue to rely on cash payments; countless small businesses across my constituency have told me that they cannot justify moving to card payments because they do not feel that broadband in the area is reliable enough.

In Ponty town alone, from the traders running stalls outside on Market Street to the historic units inside Ponty market, retailers need us to retain the local bank branches that underpin so many small businesses. Without the high street banking infrastructure to support them, we risk losing our incredibly important small businesses, many of which have been trading for generations and should be there for generations to come.

Since I was elected to this place, I have been a vocal champion for our high street, for footfall and for the opportunities that are needed to regenerate Pontypridd and Taff Ely. The local businesses in the communities I represent have already suffered a serious blow under the pandemic and are now being hit further by the cost of living crisis. Closure of these crucial bank branches will only decrease footfall further.

A bustling industrial economy once nestled in the valleys of Pontypridd and Taff Ely. I passionately believe that, with the right infrastructure and the right policies, we can return to our previous heights of economic success and prosperity. I pay tribute to the work of Rhondda Cynon Taf Council and our Welsh Labour Government for their fantastic growth-focused initiatives, which will benefit the local economy in my constituency and across south Wales. For example, the Metro project and the refurbishment of YMa, our arts and culture centre, will bring added footfall to our town centres.

But that is not enough. Local organisations in my constituency, such as the Pontypridd business improvement district, are doing all they can: they do incredible work to regenerate Pontypridd town centre and the wider community. Those initiatives are extremely welcome, but without action from the UK Government to tackle the epidemic of high street bank closures, our local economy will still fundamentally be held back and our high streets will suffer as a result.

The current industry guidance from UK Finance revolves around the access to banking standard, which is designed to

“minimise the impact of bank branch closures”.

However, I strongly believe that that guidance just does not go far enough. Simply providing best practices for how a bank should go about informing customers of its intention to close a branch does little for my constituents.

Unfortunately, this hands-off approach seems consistent with the previous attitudes of this Government. In answer to written questions on the issue, they have told me:

“The decision to close a branch is a commercial issue for banks and building societies and the Government does not intervene in these decisions.”

I must say, however, that I strongly believe that the closure of a branch is not simply a commercial issue. It is, profoundly, a community issue—and it is our communities that pay the price for closures.

The Government have stated that post offices are an adequate alternative for communities whose dedicated bank branches have closed, because, under post office banking arrangements, customers’ in-person needs can be met at a post office branch. That may be true, but sadly in Pontypridd and Taff Ely we have lost multiple post office branches as well. Like high street banks, post offices are a vital piece of our community infrastructure. I have genuine concerns that, without banks and without our post offices, thousands of my constituents will suffer profoundly if we do not act.

[Jim Shannon]

One thing we have seen increasing in my constituency is credit unions. Have credit unions in the hon. Lady’s constituency had the opportunity, as those in mine have, to reach out and spread their wings to fill the gap?

[Alex Davies-Jones]

I agree that credit unions can plug some of the gap. The Welsh Government are exploring opportunities with Banc Cambria, which would be a national bank for Wales with a presence on the high street, but until it is established and until our banks have a statutory duty to provide a service to our communities, services will be sadly lacking. Businesses, communities and constituents will suffer as a result.