War Pensions and Armed Forces Compensation Scheme Payments

Jim Shannon Excerpts

Monday 28th March 2022 Commons Chamber

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Member for Midlothian (Owen Thompson) on securing this debate. It is a pleasure to speak in it, just as it is to follow the hon. Member for West Dunbartonshire (Martin Docherty-Hughes), who is certainly the soldier’s champion on union issues. It is very important to have the ordinary soldier represented in this place. It is nice to see in the Chamber the chair of the all-party group on veterans, the hon. Member for Bracknell (James Sunderland), and I thank him for all he does for veterans. I also look forward to the Minister’s response. I know that, deep in his heart, he has a love for and an interest in veterans, and he is in post because he does it well. However, we have to highlight the issues that need reiterating and we look to him for a helpful response tonight, as we always do.

I declare an interest as a former part-time soldier in the Ulster Defence Regiment and the Royal Artillery for some 14 and a half years. I also pay special tribute to my Strangford constituents, who have always been strong supporters of all the services—especially the Army, as well as the Royal Air Force and the Royal Navy.

Members will be under no illusion about my view on our armed forces. I am supremely proud of them and supremely embarrassed about their treatment by this so-called grateful nation. It is critical that we remember the importance of the armed forces compensation scheme, which was born out of the need to support large numbers of service personnel and their families as a result of the fatalities and injuries sustained in operations in Iraq and Afghanistan. Thankfully, the military are not as exposed operationally now as they were then, although if Putin continues as he has started, we may find that we have a need for their training, services and sacrifices once more. Regardless of the machinations of that despot, however, the scheme is still critical.

The lasting impact on soldiers is incredibly clear, and I have many constituents who have post-traumatic stress disorder. I know them all well but I know one particularly well, and he is absolutely on edge with the talk of war and in regard to whether he would ever be called back into service. How many more are retraumatised with the scenes on our screens at present, reminding them of the last war on terror that we entered into and the dreadful price that they still pay for their service?

I do not know whether hon. Members had chance to see the programme on Channel 4 last night on the Falklands war. If they did, I gently remind them that even though the war began 40 years ago on 2 April, many, many of those who served in the Falklands war are traumatised and have PTSD. We saw examples on TV last night that brought it all back. That was 40 years ago, but people are still living all those experiences in a very difficult way.

[Bob Stewart]

I thank my good friend for giving way. Although he has not mentioned this, I remind the House that one heck of a lot of people were damaged in Northern Ireland. It was more than all the other wars put together, actually, and we must not forget the Northern Ireland veterans who are still suffering. They need to be looked after just as much as someone from Iraq or Afghanistan.

[Jim Shannon]

The right hon. and gallant Gentleman reminds us all of the conflict and the 30-year war against the IRA in Northern Ireland, where he and others in this Chamber served gallantly and expertly for us. He is right that there are many in Northern Ireland who still live those battles every day and fight the demons that attack them. I served alongside many people on whom the trauma of what they saw, what they endured and the friends they lost left a lasting impression; unfortunately, some took their own lives. That is a salient reminder of what the right hon. Gentleman is saying, and I know that from his own experiences he can confirm it better than most in this Chamber. I thank him from the bottom of my heart for all that he did for us in Northern Ireland.

One of my concerns is that when the scheme was envisaged, the number of beneficiaries was not accounted for in the mechanisms designed to deliver the scheme, which has resulted in unacceptable delays in sorting out payments. The additional pressure of trying to jump through the hoops is putting more strain on those who are already physically and mentally suffering. That needs to be addressed completely.

I thank charities such as SSAFA, the Royal British Legion, Help for Heroes and particularly Beyond the Battlefield, a charity in my constituency that will have the first centre in Northern Ireland dedicated especially for veterans to go and stay. I have invited the Minister to come along and open it, probably in May, and I very much look forward to that.

The scheme appears to focus on one-off payments, but the reality is that many who have suffered life-changing injuries have conditions that are evolving and deteriorating and that necessitate coming back to the scheme for additional payments. That has not been well handled; reassessments appear to be taking too long and are often hamstrung by an over-complex process in which veterans and their families have been placed at the periphery, not the heart. Instead of being about the outcome, it is all about the process, which is the wrong way round.

That leads me on to another concern, which is that the process is not independent enough. In effect, medical professionals funded by the MOD through Veterans UK are marking their own homework, with insufficient scrutiny applied to the process, the outcomes and the appeals. To be clear, my main concern is that Veterans UK is insufficiently resourced to manage the scheme effectively and that veterans and their families are suffering directly.

It is clear that Veterans UK is being asked to do too many things at once, with insufficient staffing, an outdated IT system and an over-reliance on paper-based records. It is not networked up with other agencies such as the NHS, the Department for Work and Pensions or the judiciary overseeing appeals, so paperwork, medical reports, appeals and so on are all taking far too long. The much-heralded digitisation of Veterans UK is underfunded, unambitious and already running well behind. The likelihood is that by the time the process is complete, long backlogs will have built up with veterans waiting needlessly for outcomes: the technology will have moved on, but yet again veterans will be lagging behind.

I further point out to the Minister that Veterans UK is operating without defined priorities, so veterans awaiting the outcome of the armed forces compensation scheme are competing with veterans awaiting that of the war pensions scheme. Both groups are up against myriad veterans who are appealing previous outcomes or making complaints about poor processes or medical diagnoses from Veterans UK that are at odds with their own NHS consultants’ reports. They, in turn, are in the same queue as veterans waiting for the long-promised veterans’ ID card, which is being issued only to service leavers, not to veterans.

I am conscious that the three Front Benchers need to wind up, so I will conclude. The very existence of Veterans UK at its HQ at Norcross, where all these schemes and complaints are supposed to be managed, has been subject to a review. I support the scheme, as I think we all do, but we want to see it doing better. Like other hon. Members, I have only briefly been able to highlight the practical operational issues that show that change is needed, and needed soon.

It is time to get it right. Improvement is needed, and our veterans deserve better. These men and women have offered their all. There is no excuse for such treatment under a scheme that is designed only to help. I look forward to hearing how the Minister and his Department will address my and all our concerns and, more importantly, how they will provide the resources that are critical to doing better, enabling the scheme to work and operate well, as it is supposed to.