Jim Shannon
Main Page: Jim Shannon (Democratic Unionist Party - Strangford)Department Debates - View all Jim Shannon's debates with the Department for Transport
(6 years, 10 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Joseph Johnson
I share my hon. Friend’s concerns and sympathise greatly with the experience of his constituents and other constituents in that area. The Southeastern service is one of the most congested in the country, and it has been vulnerable to the impact of infrastructure failures. We are working closely to ensure closer working between the operator and Network Rail to secure a reduction of such problems in the future.
Jim Shannon (Strangford) (DUP)
Compensation arrangements have to work, so will the Minister outline whether he believes that the compensation system can be streamlined and, importantly, be accessible?
Joseph Johnson
Passengers are accessing compensation schemes far more easily than ever before. That is reflected in the greater take-up of compensation payments, which is growing at a far faster rate than any delays in services. We continue to work with operators to ensure that this becomes easier for passengers to access and we will be looking carefully at that in the next franchise renewals process.