Government Services (Websites)

Jim Shannon Excerpts

Tuesday 22nd October 2013 Commons Chamber

[Mark Garnier]

My hon. Friend expresses the nub of my argument, and I will make similar points during my speech. He is right to raise this issue on behalf of his constituent and she is not alone in such problems.

[Jim Shannon (Strangford) (DUP)]

I have had examples of the very same thing happening to my constituents. They have followed the process on Google and used a service that cost money, but the Government do it for free. People are annoyed and angry when they find that they have paid for something that they did not need to pay for. Does the hon. Gentleman think that the Government should have warnings on their websites about those companies that charge for something that the Government do not charge for?

[Mark Garnier]

There are warnings out there, and I shall develop that point as I make my speech, but the hon. Gentleman is right. It is difficult for people to tell the difference between one type of website and another.