Motor Insurance (Whiplash)

Jim Fitzpatrick Excerpts

Thursday 7th November 2013 Westminster Hall

[Mr Andy Slaughter (Hammersmith) (Lab)]

I had not anticipated being on this early—I see faces falling around the room—but it means that I have sufficient time to develop my argument. It is a shame that more Members are not taking part in the debate, because this is an important issue. The report that my hon. Friend the Member for Liverpool, Riverside (Mrs Ellman) has just spoken to is important and authoritative, and it has had a significant impact for the good on Government policy.

As I will explain, there was a danger that the Government’s consultation on whiplash would be another stitch-up on behalf of the insurance industry, but what has emerged in their response is far less damaging and, in some ways, positive. I do not know whether the new Minister had a hand in developing it—I would like to think he did—but he brings a breath of fresh air with him. Having dealt with his two predecessors over the past three years, I have, sadly, become used to there being a lack of evidence to support the Government’s conclusions and to a disconnect between their policy and their soundbites, particularly on this issue.

I may be being over-optimistic as far as the Secretary of State, although not the Minister, is concerned. I say that because the Government response to the Select Committee report and the consultation was announced in a peculiar way—it was certainly new to me. The evening before it was announced, there was an embargoed press release, which then featured in the morning papers, before the report itself had been considered. Therefore, the report—rather like this debate—did not get the attention it perhaps deserved.

It is fairly clear why that happened. Suddenly, when he took up his post, the Secretary of State for Transport started talking about MOT prices and motorway fuel prices. The reason for that is that the centrepiece of the Government’s consultation, which they intended to adopt —the increase in the small claims limit from £1,000 to £5,000 for personal injury—had been jettisoned, primarily due to the evidence in the Select Committee’s report, and the Government were left with not very much to say on personal injury and whiplash.

In fact, the only thing the Government were left with to talk about were the medical panels. The medical panels are interesting, and I will come on to them a bit later, but they are hardly revolutionary—they are hardly going to make the major changes to personal injury law or the processing of claims that the Government, with the usual bombast that surrounds the Secretary of State, led us to believe they would. We had a bit of clever pre-spinning on this issue, but the substance, which we will talk about this afternoon, is that the Government simply backed off from a very unwise proposal.

As I said, I have had three years of having to deal with rhetoric that simply is not supported by the facts. “Compensation culture” is one of the buzz phrases the Government have used to mount a wholesale attack on personal injury law, despite the phrase being disowned by their own experts and reviews. It has been a cover for cherry-picking the Jackson reforms and implementing only those parts the insurance industry thought favourable. It has also been used as a cover for extending the portal scheme, which is not a bad scheme in itself, to cover higher amounts and to include public liability and employer liability to a high level. That was before we had really seen whether the scheme was working in relation to road traffic. All those factors have tipped the balance very much in favour of defendant insurers and away from claimant victims.

Whiplash is another catch phrase that has been used substantively to tarnish the reputation of all personal injury claimants, and particularly road traffic personal injury claimants. It was something of a cloak for the belated attempt—now abandoned—to raise the small claims threshold to £5,000. That would have taken at least 90% of personal injury claims on to the small claims track, so they would not have been subject to cost regimes or representation. Many victims, some of whom will have quite substantive injuries—a £5,000 general damages claim in a personal injury case represents quite a severe injury—would therefore be on their own, as litigants in person or as prey to insurers or claims management companies, in trying to settle a claim.

The evidence shows that those who are represented in such claims tend to get awards of about three times what they would have got if they had been unrepresented. The average whiplash claim that is paid out is about £3,000 for represented claimants and about £1,000 for unrepresented claimants. That is a significant difference.

It is clear that there are problems with whiplash. Soft tissue injuries will by definition be more subject to fraud than injuries where damage can be clearly seen and assessed. That fact, with insurance sector spin, becomes the view that all whiplash claims, or a very large number of them, are fraudulent, or even, effectively, that soft tissue injuries do not exist at all. That must be wrong.

I think I saw a figure in the report that estimates of the proportion of claims that were fraudulent ranged from less than 1% to 60%. The insurance industry’s own assessment is that about 7% are fraudulent. That is a significant number of claims, and it should cause us all to pause to think and worry, but let us not forget the 93% of claims that are genuine instances of people in pain and suffering, perhaps unable to work or with additional needs and costs. They are entitled to compensation.

[Jim Fitzpatrick (Poplar and Limehouse) (Lab)]

I apologise to my hon. Friend the Member for Liverpool, Riverside (Mrs Ellman) for missing the beginning of her speech.

Has the shadow Minister, my hon. Friend the Member for Hammersmith (Mr Slaughter), had a chance to make his own assessment of the accuracy of claims?

[Mr Slaughter]

It is difficult. There is a lot of rhetoric out there, and I have said what I want to say: that we should be concerned about fraud per se, and, in the context of personal injury actions, about soft tissue injuries, because it is easier to make fraudulent claims on them. The issue is how we deal with that.

I am delighted that the Committee’s report highlighted two issues. One of those is third-party capture, which is an open invitation to fraud. We know why insurance companies use it. They think they can settle a claim quickly and cheaply by offering a sum of money that is probably a fraction of what a genuine injury is worth. Usually because the victim does not know what it is worth, or needs money in a hurry, or perhaps because they do not want to have the case tested in court, they will settle for the sum—perhaps a few hundred pounds or £1,000—offered in an unsolicited phone call from the insurers. That must be wrong. Lawyers and medical experts have been saying that for a long time.

I am glad that the issue has been highlighted, and even more pleased that the Government appear to have accepted it. I hope that the Minister will say a bit more about what action will be taken. I have tabled parliamentary questions, and the Minister has answered some of them, but I do not think that he dealt with that issue, and it would be useful if he would.

The other issue that I was pleased to see highlighted in the report was how often fraud is pleaded by insurers defending claims. The answer is rarely. I cannot give a percentage, but from talking to practitioners—I do not think that this is denied—I understand it is rare to raise the issue of fraud in defence. If that is not being done, it is difficult for insurers to claim that they are aware of fraud.

Fraudulent claims can and should be challenged, and not only for the sake of the individual cases; if that happened more commonly it would, one might think, discourage fraud. What the insurance industry has been looking for, which the Government were going along with until recently, is a quick and dirty solution, which might deal with the problem but would throw out the baby with the bathwater. It would also prevent victims from getting fair compensation and encourage bad practice. It would encourage third-party capture and would also be likely to encourage the intervention of claims management companies.

Right hon. and hon. Members present will probably all be clear about the noxious effect that the claims management industry has had in its expansion in many areas of public life in the past few years. Having been restricted in some areas, it is looking for others to expand into, and it has its eye on the one that we are considering. If the small claims limit had been raised, with the result that claimants could no longer get representation, they would have been easy prey for claims management firms, who would say, “Let us handle it for you. We will take 30% or 50%,” and would purport to negotiate with the insurers on the claimant’s behalf. I hope that resisting the temptation to raise the limit will deal with that.

I have no particular problem with independent medical panels, if they work. However, I do not think that they will make a dramatic difference, and I am not sure that they are the simplest or right solution. Neither am I sure what evidence the Government have about fraudulent and dishonest practice by medical practitioners at the moment. The Minister might want to explain that.

When the panels have been used in other countries—Australia is the obvious example—they have rather become the captives of the insurance industry. I hope that that will not happen here and that they will be genuinely independent. Also, they seem like a bit of a sledgehammer to crack a nut. They will be a great new piece of bureaucracy and I am not sure that we could not have achieved the same objective of being sure we were getting reliable, robust and testing medical reports simply through registers of medical practitioners who were accredited as independent. That would have been cheaper, probably as effective or more effective, and more independent. We shall see where the approach leads.

There has been a progressive erosion of claimants’ rights in personal injury. I do not believe that personal injury claims, on the whole, can be brought by litigants in person. If 90% of claimants had been unable to get representation, it is likely that their claims would have been settled disadvantageously to them.

That is not just my opinion—that was the Government’s opinion last year, three months, I think, after they decided not to proceed with any change to the small claims limit for personal injury claims. They started a new consultation in April. I think it was in February that the previous report found against going ahead. The Government decided to go ahead and raise the limit to £10,000 for non-personal-injury cases, and that is probably right. We can argue about the exact figure, but it was somewhat overdue.

I do not think that, if the Government had decided, to allow for inflation, to raise the personal injury limit to £1,500 or £2,000, anyone would have had much of a quarrel. It is somewhat perverse that, having wanted to raise the limit to £5,000, they have now decided not to increase it at all; after they dismissed the matter in February there cannot really be any explanation for their proposing consultation in April, other than that they wanted to go ahead and have now been dissuaded.

However, it was not just that report: every report in the past 15 years, under the Labour Government as well as the present Government, that has considered small claims limits, as well as independent judicial reviews of the matter, found that it would not be sensible to increase the limit as the Government proposed. I think that, having got everything it wanted through the insurance summit at Downing street and so forth, the insurance industry decided it was on a roll. Having got the Jackson concessions and similar things, it was looking for an opportunity to go further. This was the prize that insurers really wanted, because they thought that it would almost entirely destroy the personal injury lawyers, save for catastrophic and major injuries.

If one looks at other countries to learn lessons, with Australia being the obvious example, one can see that such changes lead to wholesale restrictions on the rights of claimants. In Australia, there is something called whole-person impairment that has quite a high threshold below which no personal claims can be made. In other words, a person has to be substantially injured before they can bring a claim. There is also no-fault compensation, under which the onus is effectively passed to the state rather than being on insurers.

There is a proposal in Australia, not due to come in for another five or six years, simply to ban the common law right to sue for personal injury. I find it perverse that a Conservative Government might start to walk down that track. The losers would be not only the victims, but the state, which will end up picking up the tab through the increased costs of the NHS and benefits, and in other ways. The proposal would effectively nationalise the liability for personal injury.

The winners here are clearly the insurers, whose shareholders and profits are the major driving force. Are motorists winners? So far, there is no evidence that they are. Although the Minister’s predecessors said—it will be interesting to hear whether he repeats this—that insurance premiums will come down as a consequence of the measures, the insurance industry never says that. It says that it hopes that insurance premiums will come down. They have come down, I think, by 12%.