Oral Answers to Questions

James Wild Excerpts

Wednesday 10th January 2024 Commons Chamber

[Andrew Griffith]

Having visited Northern Ireland, I am aware of just how innovative and highly skilled it is, and how much opportunity and headroom there is. It is very important to me, as the Minister for Science and Research, that Northern Ireland punches above its weight. I would be delighted to visit Northern Ireland to meet businesses, entrepreneurs and innovators there.

[James Wild (North West Norfolk) (Con)]

2. What steps her Department is taking to help ensure that vulnerable customers are supported when their phone lines are transitioned to the digital network.

[The Secretary of State for Science, Innovation and Technology (Michelle Donelan)]

On 14 December, I convened the UK’s leading telecom providers to discuss the next steps to protect vulnerable households when providers upgrade phone lines. As a result, telecom providers have now signed a charter, committing to concrete measures to protect vulnerable households. This is a positive step by industry to make sure that safety continues to be at the heart of the nationwide switchover.

[James Wild]

A concern about the new digital network for vulnerable people in North West Norfolk who rely on personal alarms in emergencies is loss of service in a power cut. Will my right hon. Friend ensure that those welcome new protections deliver robust back-up plans in such circumstances, and that they are clearly communicated to customers?

[Michelle Donelan]

I absolutely agree that the power resilience of our digital infrastructure is key to keeping people connected. As part of signing up to the voluntary charter, the main communication providers have promised to work towards providing more powerful back-up solutions that go beyond Ofcom’s minimum requirements. I have had multiple conversations with Ofcom on this matter. It is now consulting, with the aim of further strengthening the UK’s resilience on power cuts.