Oral Answers to Questions
Debate between Huw Merriman and Diana Johnson(4 months, 3 weeks ago)
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Dame Diana Johnson (Kingston upon Hull North) (Lab)
Huw Merriman
As part of the engagement exercise, which the Prime Minister promised, I have met leaders from across the north. Last week, it was a pleasure to meet those from the region around Hull to discuss their preferred route. They made the point that the route should be prioritised because electrification has been talked about before, and I think that is a very good idea.
Rail Ticket Offices
Debate between Huw Merriman and Diana Johnson(10 months ago)
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Huw Merriman
Yes, I can give my hon. Friend the assurance that cash purchases would remain across the network. If there is a machine that is not working for cash, passengers can enter the train, safe in the knowledge that they can then purchase their ticket on the train or at the end of their journey. There are a number of stations that are not part of the current consultation, and they will tend to be the end point where passengers will find a busier station. I can absolutely give him that assurance.
My hon. Friend mentioned the staff. We are looking at the ticket office as a place that people are not accessing any more, but the ticketing staff are brilliant. All we want to do is utilise them more, so that they can see more people and use their expertise. Passengers want their ticket office staff to be more accessible, so that they can gain that expertise, and that is exactly why we want to put them in the places where the passengers are.
Dame Diana Johnson (Kingston upon Hull North) (Lab)
I am a bit worried. The Minister keeps saying that staff are not utilised and that people are not accessing ticket offices. I can tell him that in Hull last year, nearly 180,000 tickets were sold from the ticket office—that is one ticket every 1.6 minutes. We have gone through years of bad management with TransPennine at Hull Paragon station. This looks like another downgrading of facilities for passengers. We have heard about the effect it will have on the elderly, the disabled and the vulnerable. Can the Minister just for once put the travelling public first?
Huw Merriman
I am putting the travelling public first when I make these points. What the right hon. Lady and others cannot deny, despite saying it cannot be believed, is that 10 years ago one in three tickets was sold across the ticket office counter, because people were not purchasing as much online or through machines. Now it is 10%. That demonstrates that ticket office staff are not being utilised fully. We want to utilise them in a better manner. Redeploying staff where they are not as busy as they were and could be better utilised and have a more rewarding job is what happens across the retail sector. The railways should be no different.
Oral Answers to Questions
Debate between Huw Merriman and Diana Johnson(1 year, 3 months ago)
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The Minister of State, Department for Transport (Huw Merriman)
The Department, which manages the TPE contract in partnership with Transport for the North through the Rail North Partnership, is in regular dialogue with the operator, as we seek to stabilise the current service provision and provide passengers with a reliable timetable. Due to high levels of absence, industrial action and much higher than predicted driver departures, TPE will continue to face challenges, even as it restores some services.
Dame Diana Johnson
How is it that in Ukraine—war-torn Ukraine—they manage to cancel fewer trains and have a more reliable service than TransPennine Express? Is it not now time to cancel the TransPennine Express contract?
Huw Merriman
The contract for TransPennine Express comes up for renewal in May. Anybody who takes that contract on will be faced with the exact same issues we have. Sickness rates are currently at 14%. We have no rest-day working agreement in place, despite it previously being the highest rate offered across the network. A number of drivers have left, some during covid, and while 113 drivers have been recruited, it takes on average 18 months to train a driver through that network. All those issues remain to be fixed, regardless of who the operator will be. I can assure the right hon. Lady that if the operation does not improve, other decisions will be taken in addition to the points I have just raised.