Diana Johnson
Main Page: Diana Johnson (Labour - Kingston upon Hull North and Cottingham)Department Debates - View all Diana Johnson's debates with the Department for Transport
Rail Ticket Offices
Diana Johnson Excerpts(1 year, 4 months ago)
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Huw Merriman
Yes, I can give my hon. Friend the assurance that cash purchases would remain across the network. If there is a machine that is not working for cash, passengers can enter the train, safe in the knowledge that they can then purchase their ticket on the train or at the end of their journey. There are a number of stations that are not part of the current consultation, and they will tend to be the end point where passengers will find a busier station. I can absolutely give him that assurance.
My hon. Friend mentioned the staff. We are looking at the ticket office as a place that people are not accessing any more, but the ticketing staff are brilliant. All we want to do is utilise them more, so that they can see more people and use their expertise. Passengers want their ticket office staff to be more accessible, so that they can gain that expertise, and that is exactly why we want to put them in the places where the passengers are.
Dame Diana Johnson (Kingston upon Hull North) (Lab)
I am a bit worried. The Minister keeps saying that staff are not utilised and that people are not accessing ticket offices. I can tell him that in Hull last year, nearly 180,000 tickets were sold from the ticket office—that is one ticket every 1.6 minutes. We have gone through years of bad management with TransPennine at Hull Paragon station. This looks like another downgrading of facilities for passengers. We have heard about the effect it will have on the elderly, the disabled and the vulnerable. Can the Minister just for once put the travelling public first?
Huw Merriman
I am putting the travelling public first when I make these points. What the right hon. Lady and others cannot deny, despite saying it cannot be believed, is that 10 years ago one in three tickets was sold across the ticket office counter, because people were not purchasing as much online or through machines. Now it is 10%. That demonstrates that ticket office staff are not being utilised fully. We want to utilise them in a better manner. Redeploying staff where they are not as busy as they were and could be better utilised and have a more rewarding job is what happens across the retail sector. The railways should be no different.