Southeastern Railway Timetable Changes

Huw Merriman Excerpts

Tuesday 6th December 2022 Westminster Hall

[The Minister of State, Department for Transport (Huw Merriman)]

It is a pleasure to serve under your chairship, Ms Harris. I thank the hon. Member for Eltham (Clive Efford) for securing this important debate on Southeastern’s rail timetable changes, and I thank all right hon. and hon. Members who have spoken. I have always been a south-eastern MP. Over the past seven years, I have shared debates with many Members or their predecessors in Westminster Hall, the main Chamber and, indeed, meetings on Southeastern. I declare that as an interest, but I have always enjoyed working with south-eastern MPs.

I will do my best to cover the rationale for these changes and to explain the positives and negatives. I will explain the positive changes, although sadly there are no Members present from the constituencies where those changes will take place. I will certainly talk more about the consultation—or lack of one, as Members have pointed out. I will write to all Members who have contributed, so if I have not answered their points directly, I will ensure that we do so via correspondence.

I have met many Members, including my right hon. Friend the Member for Bexleyheath and Crayford (Sir David Evennett), and they have made their points with force. I appreciate what they said because I empathise with colleagues and their constituents who believe that the changes will negatively impact them. With any timetable change, some will feel that they are losing out. There is ultimately no way of making changes that will please everyone who uses the railway, but the changes are necessary, and I hope to highlight some of the reasons behind it.

The changes are driven by our current financial and travel habit situation. Travel habits have changed and there is a need to make our railways more financially sustainable, as well as improving their reliability. That has been the starting point. Within that framework, the team has worked hard to ensure that we will build a more resilient and reliable timetable through the process; again, I will talk more about that. The benefits of resilience and reliability will be there for all who use Southeastern, and we must look at the network as a whole. We must acknowledge that the pandemic has caused changes in travel habits, with many people who can adopting a hybrid approach, working from home some days of the week and/or travelling at different times of the day to avoid peak times. The new timetable needs to reflect that.

The changes in travel habits, alongside the successful introduction of Elizabeth line services, mean that all-day weekday demand on Southeastern services is around 70% of pre-covid levels. That figure drops to between 50% and 65% during peak periods. Demand simply does not warrant 2019 levels of service provision. The Government have earmarked £16 billion of funding for rail services since the start of the pandemic. That is taxpayers’ money and is clearly unsustainable in the long term, so the Department has asked all operators, not just Southeastern, to develop timetables that are appropriate to customer demand and that deliver good value for the taxpayer while prioritising the punctual services that customers rightly demand.

[Clive Efford]

Will the Minister give way?

[Huw Merriman]

Can I go on a little further? I will touch on the three key reasons why Southeastern has changed its timetable and then I will give way. The first reason is efficiency and the post-covid rail situation. The timetable reduces train mileage to better match capacity to demand and changes the underlying structure to improve efficiency. At a time of unprecedented pressure on Government finances, this will save significant taxpayer subsidy and is essential to enable Southeastern to meet its spending review budgets. Southeastern is taking the opportunity to remove first-class seats from its mainline services, freeing up almost 4 million extra seats for all each year. That creates capacity without adding cost.

The second reason is punctuality and reliability, which are the No. 1 drivers of customer satisfaction as measured by Transport Focus. Today’s timetable includes many crossing moves at key junctions that have a damaging impact on performance. Furthermore, at times of service disruption, the current timetable leads to the spread of delays to other routes and makes it much harder to recover the service. By deconflicting key junctions and changing the base structure, the new timetable is estimated to deliver a 12% reduction in cancellations and a 3% improvement in on-time station stops across the whole Southeastern network services. That is 300,000 more on-time station stops ever year. I want to make clear that reducing the number of London terminals directly served on some routes, which have been touched on today, will dramatically reduce the number of trains having to make complicated crossing moves at Lewisham, a notorious bottleneck. That will significantly improve performance for everyone using Southeastern.

I will turn to the third part of the rationale, which is flexibility. The change provides a simpler, cleaner, basic structure from which services can be altered far more easily and efficiently. Should demand patterns change in the way that we all want them to, services can more easily be scaled up—or down, if that is not the case—subject to available funding, of course.

[Clive Efford]

The Minister gave figures for the reduction in demand. According to the ORR report I have in front of me, the peak of 183.2 million passenger journeys was in 2018-19. That is back up to 97.8 million, which is well over 50%. That is not the 65% reduction that I think he quoted. It is similar with the passenger kilometres, which are at 2,543 million, which is way over 50% of where we were at the highest point. What is happening is that rail services are recovering after covid, as we would expect. It is too early to make these decisions.

[Huw Merriman]

I am happy to send our statistic base to the hon. Gentleman and others who have contributed to the debate, so that we can agree on our starting point. The ORR report also demonstrates that passenger contributions through the fare box were more than £12 billion during pre-covid time, and we have got back to only £6 billion. That in itself demonstrates that we do not have the same patronage across our services. He will know that commuting has been the worst hit, because commuters can work differently. I am confident that my evidence base will stack up for this, but I will exchange it with him and other to ensure that is the case. I am about to come to consultation, but I will take an intervention.

[Matthew Pennycook]

I want to probe the Minister a little further on levels of demand. Southeastern approached the Department for the derogation on 22 June, so were using demand data from that time. Will the Minister give us a sense of what the Department thinks is the permanent level of demand reduction? Or does he accept that passenger numbers are steadily recovering, which may require the timetable to shift again very quickly?

[Huw Merriman]

Again, we will come back to that. The point I would bring back is that during the peak times we have largely been talking about, the 70% of pre-covid level figure drops to 50% to 65% during those peak periods. We are arguing about different parts of the service at different times. That is why I want to write, to explain exactly where my base is. Members can write back and say that they have a different base.

There have been a lot of points about transparency. I hope that right hon. and hon. Members who have met me know that I have an absolute desire to ensure that all the facts that I have are all the facts that right hon. and hon. Members will have—[Interruption.] I will take one more intervention; why not?

[Sir David Evennett]

I totally agree that the Minister has been helpful and transparent. We are very grateful for the meetings that we have had. My concern is that if there is no train service on the Bexleyheath line to Charing Cross at weekends, the passenger numbers will fall. Therefore, it is a flawed argument. I hear what has been said about the peak period, but I am also concerned about the weekends. We have already heard about the disadvantage for certain members of our communities who will not go up to London. It could be that Southeastern loses a lot more passengers and revenue at the weekends.

[Huw Merriman]

My right hon. Friend makes a good point. This is the challenging balance for Government and train operators. The cloth has to be cut accordingly. If I look at my Southeastern service, I am now down to an hourly service, without the benefit of going up to Cannon Street but having to change at London Bridge, in the same way that Members are about to experience with their constituents.

I recognise the danger that, in order to grow the railway, it is necessary to demonstrate a positive experience. We do not want to get to a situation where the railway service looks like the bus service. At the same time, there has been time taken post pandemic to assess how passenger numbers have been performing and they have not performed with the level of uptick that we need to give us an indication that people will not change their work habits—they are not going to return to the office five days a week. That is why difficult decisions have had to be made, but my right hon. Friend makes a very good point and it will be taken into account.

On consultation, there has been a need to recast the Southeastern timetable for many years. The last recast was over a decade ago, when Southeastern’s highspeed services were introduced. Even before the pandemic, the timetable no longer matched demands and had inherent efficiency and structural performance issues. As has been pointed out, Southeastern has changed its timetable 15 times since March 2020. Coming out of the pandemic, the industry has had to continue to work at pace to provide rail timetables that meet the new travel patterns and carefully balance cost, capacity and performance.

Operators have had to move at speed to address changes in demand and deliver cost-efficient timetables. That means that traditional public consultation has not always been possible. It takes many months to design and consult on a timetable, and it would have been challenging for Southeastern to conduct a meaningful consultation without time to change the timetable based on the feedback it received. That ultimately means money spent on running an inefficient timetable for longer, costing the taxpayer money. Ministers at the time thought that this was unacceptable, and, as a result, agreed to allow operators to implement demand-led timetables through 2020 without consulting formally.

Going forward, fiscal pressures may mean that other relatively short-notice timetable changes need to happen. However, there are lessons to be learnt from this timetable change on engagement and information sharing with stakeholders, even if timescales are compressed. I say to all right hon. and hon. Members present that I will ensure that if changes need to be made there will be transparency and engagement with Members of Parliament and other stakeholders at the earliest opportunity. It may not be possible to do a full 16-week consultation, but I will ensure that the starting point is with Members in this place. That is what I would expect, and I give them that assurance.

While I am giving assurances, I was also asked by my hon. Friend the Member for Old Bexley and Sidcup (Mr French) for an assurance that there are no plans in place to close Albany Park station: there are no plans in place to close Albany Park station.

[Vicky Foxcroft]

There has been quite a lot of talk about Lewisham station, which is in my constituency. I can assure the Minister that Lewisham station is absolutely rammed at times, and there have been humungous safety concerns around it and the rerouting of passengers. We have had many new developments going up in the area. In the spirit of the Minister wanting to do consultations, would he like to come and meet me and Lewisham station’s user group—who are very expert in the rail network and Lewisham station—to hear their views on what might happen as we proceed?

[Huw Merriman]

I have always enjoyed spending time with the hon. Member—if that does not damage her electoral chances—so I would be very happy to meet her and the user group. I will put out another offer at the end of my speech.

Since the publication of the timetable in September there has been a mixed reaction from stakeholders. Many are pleased by the delivery of long-held ambitions on their routes, but others, such as those on the Bexleyheath and Sidcup line, are concerned about the loss of direct services to either Cannon Street or Charing Cross stations at off-peak times. All passengers affected by losing direct services can change at London Bridge to access high-frequency services to either station at no extra cost, and without having to use the tube. I see the hon. Member for Eltham shaking his head—that is a change I do on a regular basis, and I know what it takes. I will explain why it is not the poor experience that some may think it to be.

London Bridge is a modern station that has been designed for high volumes of interchanging passengers. I understand that some Members have concerns about changing there, but I can assure them that, as someone who does the change often, the station is well designed for that purpose. We believe it is one of the best in the country. The station is well lit, is sheltered and has full CCTV coverage. Southeastern has completed an equalities impact assessment and has made further improvements, which include the increased provision of dedicated mobile assistance staff, on-site lift engineers to ensure that all platforms remain accessible and on-site paramedics for any emergencies.

I turn to some of the benefits that Members who are not here might receive from the timetable change.

[Janet Daby]

In conversation, many of my residents raised concerns about their daughters working up town quite late. The parents and the young women like the reassurance that they can get on the train at one end and be taken straight to their destination at the other, rather than having to change at London Bridge—no matter how lovely that station may be.

[Huw Merriman]

That experience involves getting off the platform, taking the lift—while staying within the station, not going all the way through the station—and then going back up the lift to another platform that can be seen directly. It is a change that I see many do daily. I recognise that it is not ideal, and we would rather that it did not occur, but it is a safe, well-designed and modern station environment. I hope that that reassurance can be given to those who may be concerned.

Let me turn to the benefits. As with any timetable change, there are trade-offs. Inevitably, those who feel that they are losing out are making their voices heard. However, as well as the improved performance, which we believe will benefit everyone, the changes deliver a wide range of other benefits. In the metro area, passengers will benefit from the reintroduction of peak Beckenham Junction to Blackfriars services, and all metro services on the Herne Hill line will be extended to Orpington, which will benefit Bickley and Petts Wood. Bexleyheath line customers will enjoy an uplift to four trains per hour on a Sunday from the current two per hour. Passengers on that line will also have off-peak connections to London overground via New Cross for the first time.

The Sidcup line will receive a new peak service to Blackfriars via Denmark Hill, and Swanley will gain an all-day fast service via London Bridge. Woolwich line passengers will benefit from the new Elizabeth line offering 10 trains per hour from Abbey Wood at peak times, and eight for the rest of the day, as well as extra services on the DLR from both Woolwich and Greenwich. On the main line, the December 2022 timetable will deliver the long-awaited service from Maidstone East to the City of London in under an hour. Tunbridge Wells and Hastings services will see journey time improvements in the morning peak, and there will be new peak services between Cannon Street and Tonbridge. Finally, local services in Kent will see a service doubling of one to two trains per hour between Strood and Paddock Wood, which will improve connectivity on that corridor.

To conclude, I appreciate the concerns raised by some Members. We should bear in mind that the timetable changes will undoubtedly be affected by the planned industrial action. When we can evaluate, we will. There will be transparency. We will reflect and act accordingly. As part of that process, I can perhaps visit more services and stations. I have already given one offer, across the Chamber, to the hon. Member for Lewisham, Deptford (Vicky Foxcroft). Perhaps I can also offer to visit my hon. Friend the Member for Old Bexley and Sidcup and my right hon. Friend the Member for Bexleyheath and Crayford. I am keen to find out how the changes are bedding in. I ask all right hon. and hon. Members to allow the changes to bed in and see whether they work.