Water Supplies: East Grinstead

Helena Dollimore Excerpts

Monday 12th January 2026 Commons Chamber

[Helena Dollimore (Hastings and Rye) (Lab/Co-op)]

My constituency was affected by the water outage over the Christmas period, and I thank the Minister for her support over that period—for keeping me updated, and for briefing the water company. I really feel for the people who are experiencing these outages. The Environment, Food and Rural Affairs Committee has been trying to learn the lessons from the incidents in my constituency, but it seems that the mistakes are still being repeated.

The report outlined the need for more water stations, the need to consider the weight of six 2-litre bottles for people who are disabled and on the priority list, and the fact that those learnings are not being taken into account by the water companies, as well as the need for hygiene: several days into a water outage, people cannot wash their hands, they cannot clean and prepare food and they cannot have a shower. What are the Government doing to put pressure on the water companies to heed the findings and the learnings from each of these outages in our constituencies, given that the lessons do not seem to be being learnt every time?

[Emma Hardy]

I thank my hon. Friend for the leadership that she showed in her constituency during the Christmas period. We had all hoped to have some time off, but she had to reopen her office to communicate with residents. She is right to say that we need to learn lessons. What frustrates me more than many other things is the fact that the same problems are being caused by the same companies when it comes to communicating clearly and adequately with residents and ensuring that they know who their vulnerable customers are. I want our forthcoming White Paper to consider whether we have all the powers that we need, but, as I have said, the Drinking Water Inspectorate will be conducting its own investigation of what happened in Tunbridge Wells over Christmas and what is happening currently, and I do not want to get ahead of that.