5G Connectivity: Telford and West Midlands

Helen Morgan Excerpts

Tuesday 20th January 2026 Commons Chamber

[Helen Morgan (North Shropshire) (LD)]

The hon. Gentleman is making an excellent speech and a really good point, which applies equally to urban and rural areas. Mobile network operators do not have minimum standards of coverage and quality of signal. At some places where there was good coverage before, that now no longer appears to be the case because the signal quality is so poor. Does he agree that we need to look at a way to ensure mobile network operators provide a good quality signal to everyone?

[Shaun Davies]

I agree with my Shropshire neighbour. This is a rural issue and an urban one. A mobile signal is very much like a utility; people expect it to work for both their personal life and their work-related life.

Telford and Wrekin council kindly shared with me a report containing research by the River Severn Partnership. Between 2024 and 2025, it found a “significant difference” between what Ofcom estimated 5G coverage to be and real-world experience. The survey found that 28% of Telford postcodes did not have a good phone signal, but Ofcom claims there is not a single postcode in Telford where the signal is poor. Again, that is in direct contrast to the lived experiences of our residents. This goes to the heart of the problem and it is exactly what our residents are saying: what Ofcom and the Government say just does not live up to the real-life experiences.

In an answer to a written question last January, the then Minister for Data Protection and Telecoms, my hon. Friend the Member for Rhondda and Ogmore (Chris Bryant), told me that 99% of all premises in my constituency have 5G available. I am not in any way attributing blame to that Minister, because I know that the Government get their data from Ofcom, which in turn gets its data from the network providers, and those network providers told me in a meeting this week that their data is provided through computer generation and analytics. The real-life experiences of residents are not taken into consideration.

The Local Government Association—an organisation with which I am very familiar—authored a report with the all-party parliamentary group on digital communities. That report was very validating for my constituents. It said that residents who make complaints are not imagining things, and the association took the same issue with Ofcom’s data, confirming that

“while Ofcom’s regulatory oversight has supported progress in expanding digital infrastructure, significant concerns remain about the accuracy of coverage data. The current system relies heavily on operator-supplied modelling, which often fails to reflect the lived experiences of residents.”

I want to make it clear that there are two sides to this problem, but they are connected. We need better reporting of 5G coverage, although obviously my constituents care more about improving the coverage itself. The path to better 5G infrastructure in my constituency and other constituencies across the west midlands requires an acknowledgment that there is a problem in the first place.

--- Later in debate ---

[Helen Morgan]

On a point of order, Madam Deputy Speaker. May I just highlight that I did not declare my interest as chair of the all-party parliamentary group on digital communities, which I should have done?

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Fantastic; that is now on the record. I shall just remind the Minister that he is also more than welcome to come to my constituency of Sussex Weald to deal with any 5G connectivity questions.

Question put and agreed to.