Royal Mail: Universal Service Obligation Debate
Full Debate: Read Full DebateDepartment: Department for Business and Trade
Helen Hayes
Main Page: Helen Hayes (Labour - Dulwich and West Norwood)Department Debates - View all Helen Hayes's debates with the Department for Business and Trade
Royal Mail: Universal Service Obligation
Helen Hayes Excerpts(1 day, 8 hours ago)
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Blair McDougall
The hon. Gentleman could be mistaken for a CWU trade union official. He will be crossing the Floor. He makes an important and serious point: issues around staff conditions are directly related to the quality of service. That is exactly why the Secretary of State has been convening the meetings that I have mentioned to progress the talks.
Helen Hayes (Dulwich and West Norwood) (Lab)
My constituents in Dulwich and West Norwood, particularly in the SE22 and SE24 postcodes, have been suffering the consequences of Royal Mail’s failings for years. Residents in SE24 recently had no mail for four weeks. A key problem in holding Royal Mail to account is that it is required to report performance data relating to only the first part of the postcode. That means that the failures of individual delivery offices are disguised in the sub-regional data. Will the Minister raise that issue with Ofcom, and ask it to look again at the reporting requirements on Royal Mail, so that it can be held properly to account?
Blair McDougall
As a former resident of SE23, I pay tribute to the posties in that part of the world. I will certainly add my hon. Friend’s suggestion to the agenda of the meeting later today.