Digital Economy Bill

Helen Goodman Excerpts

3rd reading: House of Commons & Legislative Grand Committee: House of Commons & Programme motion No. 3: House of Commons & Report stage: House of Commons
Monday 28th November 2016 Commons Chamber

[Matt Hancock]

The Digital Economy Bill will help to connect modern Britain, support the digital economy and keep people safe online. The measures in this group are about strengthening the enforcement of protections for children, improving access to online media, and addressing consumer protection in telecoms. I will take in turn those three sub-groups of your excellent grouping, Mr Speaker.

Turning first to child protection, I am delighted by the cross-party support for delivering the Conservative manifesto commitment to require age verification to access online pornography. During the Bill’s passage through the House, my hon. Friend the Member for Devizes (Claire Perry), who is in the Chamber, ably supported by my hon. Friend the Member for North West Hampshire (Kit Malthouse), has led debate about this by powerfully expressing the view that the enforcement proposed in the Bill is not strong enough—she is right. We have listened to the case that she and others have made. They have advanced the argument that some companies, especially those based overseas, simply will not abide by the law that is enacted by this House, so it is clear that there is a case to direct a UK internet service provider to prevent access.

We all want the internet to be free, but freedom operates within a framework of social responsibility, norms and the law. The approach set out in Government new clause 28 will protect the freedom of adults to watch pornography online, but provide adequate protections by giving children the same sorts of safeguards online as they have offline. We have worked closely with the industry and I am confident that it will take a responsible position. I therefore envisage the regulator needing to use this power only sparingly, because the vast majority of companies will want to obey the law. We will work through the technical detail with the regulator—it is expected to be the British Board of Film Classification—and others to understand the broader implications and make the new system work as we take the proposals through the other place.

We have been persuaded of another argument that was made powerfully on Second Reading. The provisions we have discussed today will see children protected by one of the most robust and sophisticated regimes globally but, as my hon. Friend the Member for Congleton (Fiona Bruce)—I see her in her place—has said, supported by my hon. Friend the Member for St Ives (Derek Thomas) and the hon. Member for Upper Bann (David Simpson), the protections have resulted in a disparity between UK-based on-demand services on the one hand, and overseas-based on-demand services and online commercial providers of pornography on the other. We have carefully considered that and concluded that we do not want disparate regimes. Government new clause 29 will ensure that children are protected from pornographic content from wherever it is derived. I am grateful to my hon. Friend the Member for Congleton for making her case; I believe that we will have a stronger system as a result.

New clause 3 proposes a legal requirement to undertake an online safety impact assessment. I understand the intent behind the new clause, but I think that the measure is unnecessary, because leading social media companies already report on their online safety practices voluntarily as part of the safety framework of the ICT Coalition. We work closely with social media companies to ensure that they take down content that is violent or that incites violence, and to flag terrorist-related content. The system is important and is working well. Since 2010, we have secured the voluntary removal of more than 220,000 pieces of content. A requirement for a safety assessment is likely to be difficult to apply in practice because of the extraterritorial organisations that are involved in this space, and it would be almost impossible to target individuals who run small online websites for commercial purposes.

[Helen Goodman (Bishop Auckland) (Lab)]

I am grateful to the Minister for agreeing to amend the Bill in this important area. As he is addressing the responsibility of social media sites, what action is he thinking of taking to prevent what happened recently, when Facebook refused to give the police information that it had relating to a missing child?

[Matt Hancock]

It is incredibly important to get the framework that operates in that sort of space right, as is the case for terrorist material and child protection online. The system that we have in place—it is essentially non-statutory, although it is underpinned by online and offline offences—is working well. Social media organisations’ collaboration with the police and others is incredibly important, and I urge them to collaborate with the police whenever they are asked to do so. We have taken the view that the effective and rigorous enforcement of rules relating to age verification is an important step to get that system up and running. The system is working well, with 220,000 take-downs since 2010, so we want to leave it in place. In all such instances, there might be difficult individual cases, but overall the system is, on the whole, working effectively. That is why we have taken different approaches for the two different areas.

New clause 10 would introduce some very specific requirements around online education. I maintain that the measure is not necessary, because e-safety is already covered at all stages in the new computing curriculum that was introduced in September 2014. From primary school, children are taught how to use technology safely, respectfully and responsibly, how to keep personal information private, how to recognise acceptable and unacceptable behaviour, and how to report a range of concerns. As hon. Members will see, we care deeply about protecting children online both through direct rules for the internet and through education. The new clause is not necessary, and I worry that putting in place a more static system would risk making the task at hand harder.

When it comes to broader protection, we expect social media and interactive services to have in place robust processes that can quickly address inappropriate content and abusive behaviour on their sites. It would be difficult to make the sort of statutory code of practice proposed in new clause 13 work, as there is not a one-size-fits-all solution. The way in which to deal properly with inappropriate content and abuse will vary by service and by incident. Technological considerations might differ by platform as innovation changes the way in which the internet operates. Legislating in this area is difficult because of the pace of change, and users will benefit most if companies develop a bespoke approach for reporting tools and in-house processes. Existing arrangements and the action taken by social media companies provide the best approach to tackling this problem.

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[Kevin Brennan]

We will see whether the Information Commissioner agrees. She made it clear that she would have

“significant concerns about any method of age verification that requires the collection and retention of documents such as a copy of passports, driving licences or other documents (of those above the age threshold) which are vulnerable to misuse and/or attractive to disreputable third parties.”

The Minister gave no real reason in his intervention about why he does not support new clause 32, which would provide that reassurance.

The risks of creating databases that potentially contain people’s names, locations, credit card details—you name it—alongside their pornographic preferences are clear. Our priority here is the protection of children and that is agreed across the House, but one consequence of the recent hack that was mentioned by the right hon. Member for Orkney and Shetland (Mr Carmichael) was the number of suicides. We should take things seriously and proceed with caution before creating anything that would result in the storing of data that could be leaked, hacked or commercialised that would otherwise be completely private and legitimate. That is the reasoning behind our reasonable, straightforward new clause, which the Minister rejects. It would place a series of duties on the age verification regulator to ensure that adequate privacy standards were applied, that any data obtained or stored were not for commercial use and that security was given due and proper consideration.

New clause 7 would mean that mobile phone service providers give all consumers the opportunity to place a financial cap on their monthly bill and that a mobile phone service cannot be provided until the service provider has put in place a cap of the agreed amount if the consumer has made an express request. Again, the Minister’s arguments, both in Committee and today, were nowhere near sufficient. The new clause would be welcomed by the many who have found that when they receive an email or check their bank balance at the end of the month, their mobile phone bill has come in much higher than expected. Mobile tariffs are complex, particularly on data, and few of us actually understand how much data we need for an average month. Consumers of all kinds can find that they use much more data than they expected.

Citizens Advice provided an example that reveals the problems. One of its clients changed his shift pattern and started using his mobile phone to watch films. He then received a text message saying that he had gone over his monthly allowance. He did not think too much about it until he received a bill for more than £2,000 at the end of the month. Unsurprisingly, his service was subsequently cut off. Research suggests that as many as one in five consumers find it difficult to keep track of how much they spend on data. The average unexpectedly high bill is often double the cost of the original monthly fee.

[Helen Goodman]

Another problem with the unpredictability is that people under some contracts pay for what they receive—what other people send in texts, emails and so on—but that is not under their control.

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[Mr Whittingdale]

If my hon. Friend will forgive me, I am very conscious of the Deputy Speaker’s strictures.

I was not persuaded of the necessity of introducing ISP blocking. It represents a considerable infringement of the civil liberties of individuals who want to access material that, as everybody has recognised in this debate, they are perfectly entitled to access. At a time when we are very concerned about the growth of censorship online, and when certain countries would like to take this as a precedent for saying, “It is fine to block content that we do not particularly like,” I think that it is a dangerous road to go down. I hope that the measures originally in the Bill will prove sufficient, that operators will introduce age verification and that we will pause before taking the next step and introducing ISP blocking. To that extent, I rather hope that this Digital Economy Bill is like the Digital Economy Bill that we debated in 2010. That Bill provided for the Government to intervene and require ISP blocking, but the measure was never introduced.

[Helen Goodman]

I am pleased to take part in this debate, and I was pleased to put my name to new clause 1. I am extremely pleased to follow the right hon. Member for Maldon (Mr Whittingdale), and I am glad to see the new regime on the Government Front Bench, who have basically accepted new clause 1. The right hon. Gentleman’s argument that because something is legal and enjoyed by grown-ups, we should not have restrictions for children, is patently absurd.

[Mr Whittingdale]

I support age verification completely. I have said that I support age verification.

[Helen Goodman]

The right hon. Gentleman said that, but he also said that he thought that this was a difficult area, and one of the reasons why he thought so was that people enjoyed doing it. Grown-ups enjoy having sex and grown-ups enjoy drinking alcohol, but that does not mean that those things are okay for children.

My real purpose this evening is to speak to new clause 26, which I had considerable help from the National Deaf Children’s Society in preparing. The new clause is designed to protect from frequency interference those with hearing loss who have hearing aids, radio aids, cochlear implants and other hearing technologies. Ofcom is about to sell spectrum, and there is a concern that the part of the spectrum that it is going to sell is so close to the wavelength used by such technologies that interference will be caused.

The new clause would place a duty on Ofcom to carry out tests in advance of the sale of the radio frequencies to ensure that any interference is identified and made public and to take appropriate action. That action could take two forms: either Ofcom should not grant a wireless telegraphy licence unless action is taken to remove the risk of interference; or a fund should be established to cover the cost of replacing medical and hearing technology affected by interference. That is important for the 10 million people who suffer from hearing loss and the 45,000 deaf children in this country, and it will enable Ofcom to fulfil its duties under the Equality Act 2010.

The Minister has said that tests have been done and more tests will be done and that we will know what those tests come up with in April 2017, so everything is fine. That is not the view of the National Deaf Children’s Society, which is not confident about the way in which the tests will be carried out. It has undertaken considerable correspondence with the regulator, and there is still dispute about how the tests should be done and how the results should be interpreted. Even if the tests are done and the results published on this occasion, as the Minister suggested, what happens then? What if there is interference? Will the spectrum then not be auctioned off as the Government intend? Will there be some funding for people who have to have new hearing aids as a result? The Minister’s response, I am sorry to say, is not adequate.

Interference will be a problem for children who use radio aids in the classroom to help them to hear what their teachers are saying. Unlike grown-ups, they cannot easily guess what a person is saying, because they are hearing things for the first time. The tests done in 2014 found that someone with a mobile phone using the relevant frequency could interfere with a hearing aid 4 metres away. I know quite a lot about hearing aids, because my husband has terrible hearing and he has two hearing aids. If he goes to a party, he can hardly hear what other people are saying anyway, and if his hearing aids were interfered with by other people standing in the room, it would be a nightmare. I urge the Minister to be flexible and to look at the matter again.

[Grant Shapps]

I rise to support my new clause 25, on the ability of end-users to cancel mobile contracts. It is very similar to new clauses tabled by other hon. Members—indeed, on the last count, by hon. Members from four different parties. I am grateful to the Minister for saying that this will now be considered in the Green Paper that the Department for Business, Energy and Industrial Strategy will bring out next year. However, I want to point out that the idea that a 14-day cooling-off period after purchasing a phone is somehow sufficient for a contract lasting for two years is, frankly, completely inadequate. Some 60% of people now have contracts for two years, and there has been a 19% increase in the number of people with lengthy contracts during the past five or six years.

It in no way negates the problem to say that, if someone realises during the first 14 days they cannot get a signal, they can exchange their contract. What happens if they move or if their place of work moves and they are stuck with such a contract? This problem can actually be solved quite easily. All we need to do is to split out the cost of the device—on average, about £800—from the cost of the mobile contract for the phone and data elements. If we did that, the person could stay within the contract to buy the device, while being able to move to another operator that can provide a contract with the ability to access a signal for phone and data use.

My point is very simple. I think that the briefing on this is extremely misleading. I do not believe that Ofcom is likely to do anything about this in the next year or two. I thank the Minister for his advice that this will be considered in the Green Paper next year, because unless we get a bit more radical, people will be forced to pay hundreds of pounds for a service they quite simply never receive.

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[Kevin Brennan]

The hon. Gentleman might have missed it, but we have already had Second Reading and Committee stage, and we are now on Report, so that matter is likely to come up in the House of Lords.

[Helen Goodman]

It might come up when we discuss my amendment.

[Kevin Brennan]

Sorry, I forgot that my hon. Friend’s amendment is in this group.

Having spoken on the amendments that we have tabled, rather than anyone else’s, I will sit down.

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[Mr Whittingdale]

I agree, and that was my experience, and indeed my right hon. Friend the Minister’s, despite our different musical tastes, when we sought to purchase tickets. For that reason, I am interested in the suggestion in new clause 31 to target specifically the bot problem, or the electronic purchasing in a short period of almost the entire ticket allocation—hundreds of tickets in a matter of seconds bought up by these bots—which prevents ordinary fans from accessing the tickets. I cannot believe that that is what the promoters want, so looking specifically at this problem as the new clause does is an interesting approach, and certainly one worth exploring further.

[Helen Goodman]

I am pleased to follow the right hon. Member for Maldon (Mr Whittingdale). I was a little unkind to him earlier this evening, so I would like to make amends by saying that he spoke a lot of good sense on illegal downloads.

I would like to speak to amendments 25 and 26. I am chair of the all-party group on the National Union of Journalists, and the arrangements for the payment of the secretariat appear under my name in the Register of Members’ Financial Interests. The NUJ was extremely helpful in drawing this problem to my attention and drafting the amendments.

Part 5 of the Bill appears to put freedom of expression and journalistic rights under serious threat by criminalising onward unauthorised disclosure of information. Specifically, clauses 49 and 50 completely fail to recognise the role of journalists in providing information that is in the public interest; I think that is the point the hon. Member for Worthing West (Sir Peter Bottomley) was trying to make.

[Sir Peter Bottomley]

I think that clause 32, which comes earlier, should be mentioned, too, and I hope the Government will respond on them all—not just the two amendments, but all the way through that part.

[Helen Goodman]

The hon. Gentleman is right.

Under the Bill, publications made in the media that are in the public interest are not on the list of exceptional circumstances in which information to combat fraud against the public sector and related personal information can be disclosed. For example, if a whistleblower were to leak the records of a private company to a journalist without authorisation and the journalist ran a story based on this, both parties could receive criminal sentences. This is particularly pertinent to clause 50, which states that a person who discloses personal information not in one of the stipulated excluded situations will be committing an offence.

This is quite technical and complex, so if the Minister cannot respond in this debate today, I would like him to write to me about the definition of the information covered and of the public sector here. Let me give an example to explain why. I was given information that Coutts—which is currently owned by the taxpayer; it is a subsidiarity of one of the banks we bought in 2008—was selling tax avoidance schemes in Switzerland. I spoke about that in the House, but if I had instead given the information to a journalist and it had been printed in a newspaper, it would appear that under these provisions the journalist or newspaper would be criminalised.

This cannot be the Government’s intention. I am sure the Government do not like leaks about Concentrix or about sustainability and transformation plans in the NHS, but I am equally sure the Government are not trying to clamp down on the effectiveness of the media in our country to such an extent that we cannot use these leaks about these sources.

[Matt Hancock]

I can confirm that it is neither the intent, nor our understanding of the Bill, to do those things, but it is our intent to protect personal information.

[Helen Goodman]

I am glad that is not the Minister’s intent—I did not think that it was—but the Media Lawyers Association highlighted in its written evidence that it thought there was a problem. So if the Minister wants to avoid his colleagues in another place having to have this debate again in two months’ time, perhaps he could write to me with a full explanation of what he thinks is going on, because I think that there might be a problem with the Bill in this respect.

[Sir Peter Bottomley]

In very simple terms, the question is: where is the public interest defence for a journalist?

[Helen Goodman]

The hon. Gentleman puts it very well.

I point out that we have the Official Secrets Act and the libel laws and lots of protections; we do not need any tighter legal criminalisation on the statute book.

[Several hon. Members rose—]

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[Matt Hancock]

I am glad that there is a willingness for that data to be shared, because I share the right hon. Gentleman’s passion to improve the use of data to improve people’s lives in Wirral and elsewhere. Given that passion, I hope that the clarity that we will achieve, not least as a result of this debate, will ensure that the data are indeed shared.

Clarity is supported by the Data Protection Act 1998, because all the data shared under powers in the Bill will continue to be protected under the firm boundaries of that Act, which rightly enjoys a broad consensus of support. We are strengthening in the Bill the sanction on the purposeful reidentification of data to make that a criminal sanction. The hon. Member for Cardiff West expressed concerns about the details, but the protections are important and strike the right balance. New clause 19 seeks to strengthen data sharing, but amendment 3 seeks to weaken it and put barriers in place. The amendment is not needed, as health bodies in England are not within the scope of the public service delivery power. For the rest of the UK, health is devolved. The Labour Administration in Wales and the Scottish National party Government in Scotland have signalled that they will seek the consent of their legislatures on the grounds that the amendment is not in place. The Labour party in Wales and the SNP in Scotland support this sort of data sharing for the precise reasons set out by the right hon. Member for Birkenhead, so I hope to persuade hon. Members not to divide the House on these matters. They should be reassured that we value data sharing as well as its protection and safekeeping. I therefore urge Members on both sides of the House to resist the amendments.

New clause 5 would impose obligations on organisations to report data breaches, as has been said. That is covered in the general data protection regulation, which will come into force in May 2018, so it is not necessary to legislate here. New clause 11 deals with data-sharing registers. Part 5 includes a number of commitments to transparency and proportionality in the disclosure of information by public authorities. We are committed to the transparency of information shared under part 5, and I think that the new clause is aimed at testing that. However, there are a number of problems with it, not least the fact that setting the requirement in primary legislation reduces the flexibility to learn from and adapt to the consequences of publishing a register.

New clause 12 requires that the Government commission an independent review of the collection and use of data by Government and commercial organisations. The Royal Society and the British Academy are currently undertaking such a review to consider the ethical and legal frameworks that are needed in the UK as data technologies advance. I agree with the hon. Member for Cardiff West that it is important that we develop those ethical and legal frameworks to make sure that they are ahead of the use of data and data science, not behind, so that we can take the public with us. We will consider the findings of the review when it is published.

New clause 23 was tabled by Plaid Cymru. We are firmly committed to ensuring that the needs of Welsh language speakers are recognised and met. For example, gov.uk now publishes its frequently used web content in Welsh. The Government Digital Service has helped to produce exemplar Welsh language versions of new digital services such as the register to vote service. The GDS and the Wales Office have discussed with the Welsh language commissioner how they can help Departments meet their requirements under their Welsh language schemes. Dwyn cefnogwyr brwd o S4C—I support strongly the Welsh language is, I think, a rough translation.

Government amendments 4 to 19 apply the duty to review set out in clauses 45 to 53 of the fraud and debt chapters, which require the relevant Minister after three years to review the operation of the powers. The amendments are consistent with the devolution settlements and ensure that appropriate consent for any proposed changes is sought from the affected territories.

On the illicit online trade and internet sales of counterfeit electrical appliances, we take this very seriously. The Intellectual Property Office has recently published its IP enforcement strategy for the next four years, which I think takes into account the concerns raised.

[Helen Goodman]

Before the Minister sits down, will he commit to write to me about the amendments that I tabled?

[Matt Hancock]

Yes, of course. I will happily write to the hon. Lady about the detail of the concerns—I think they are unfounded, but we want to ensure that they are indeed unfounded—that journalists might be caught by increasing the criminal penalty for the intentional disclosure of information under the data-sharing powers, which are intended for the protection of data, especially in the bulk transfer of data around the system, rather than to militate against whistleblowing of the type that the hon. Lady described.

I appreciate the intention behind new clause 34, which was tabled by my hon. Friend the Member for Boston and Skegness (Matt Warman). Here and around the world, the media landscape is changing rapidly and the emergence of new digital platforms has impacted on a wide variety of sectors, including news. Ensuring that citizens have access to a full variety of news sources is essential, and it is vital that our media are vibrant and sustainable. There is a huge challenge in maintaining high-quality journalism when advertising revenues increasingly go to the platform, but the costs fall on the content provider or the newspaper. The Government are actively engaged in examining this, and I am meeting the News Media Association later this week to discuss this very issue.

Ofcom publishes an annual report on news consumption across the UK. It includes the sources and platforms used in news consumption and the role of intermediaries, such as Facebook and Google. Ofcom undertakes ad hoc reviews where appropriate and we will explore whether this is an area where such a review is needed. Although I acknowledge the importance of the issue, I urge my hon. Friend, who has a lot of experience in this area, to work with us under existing powers to seek a solution.

I ask that hon. Members do not press their amendments and new clauses to a Division, but support the Government amendments.