Real-Time Bus Information: North-East

Guy Opperman Excerpts

Wednesday 31st January 2024 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Guy Opperman)]

I was delighted only last week to take the 148 into work here in Westminster, having visited the local bus depot in Camberwell.

[Chi Onwurah]

Will the Minister give way?

[Guy Opperman]

The hon. Lady has had 15 minutes. I have barely finished my first sentence, and she wants to interrupt me.

[Chi Onwurah]

In the north-east!

[Guy Opperman]

The situation is that the last bus I took was the 148 last week. [Interruption.]

[Hannah Bardell (in the Chair)]

Order. If Members want to intervene on the Minister, they can do so in the usual way. Shouting from a sedentary position disadvantages not only themselves but the public, who are paying attention to an important debate.

[Guy Opperman]

The 685 and the 122, which are run by two different organisations, are the buses I take in Northumberland.

I will try to address some of the points raised. Clearly, we accept that buses are, without a shadow of a doubt, the most popular form of public transport in our country. They are essential to our national transport system in both urban and rural areas, and they play a vital part in the economy that we all wish to see thrive. In the year ending March 2023, around 128 million passenger journeys were made by local buses in the north-east. That is an increase of 12% compared with 2022. Following the introduction of the £2 fare cap in January 2023, bus fares in England outside London fell by 6.2% between September 2022 and September 2023. I congratulate the many bus operators in the north-east that have signed up to the subsidised £2 fare cap scheme, and I hope that others can see the benefit of doing so.

I will set out the national bus strategy and the bus service improvement plan in a little detail, and will then come to the more substantial questions of the hon. Member for Newcastle upon Tyne Central (Chi Onwurah). In March 2021, the Government published England’s national bus strategy, setting out the vision for bus services across the country. It sets out how we will deliver better bus services for passengers through ambitious and far-reaching reform.

As a first step, the Government asked every local authority to work with their bus operators to develop the bus service improvement plan—BSIP for short. Those plans are intended to set out each local authority’s vision for improving bus services in its area and to act as a guide to help design local transport networks that are tailor-made for the communities they serve. The central aim of the national bus strategy—to get more people travelling by bus—can only be achieved by making buses a more practical and attractive option for more people. Strong local plans delivered through enhanced partnerships between local transport authorities and bus operators or franchising operators are crucial to achieving that.

The Government have invested over £4.5 billion to support and improve bus services since March 2020. We have consistently provided funding to subsidise local bus services through other routes. We have provided over £200 million a year through the bus service operators grant directly to operators to help keep fares down and maintain extensive bus networks. A further £42 million is provided to local transport authorities annually from the bus service operators grant to subsidise socially necessary bus services; of the 80 English local transport authorities outside London, Nexus receives almost £1 million a year to subsidise services in the north-east through that route. We are also providing funding to local authorities so that older and disabled people up and down the country can travel on buses for free. That is a concessionary scheme that costs around £1 billion per year.

Further funding of £2 billion has been allocated to prevent reductions to bus services following the pandemic, £1 billion of which was allocated in 2022 to help local authorities deliver their bus service improvement plans. Subsequently, the Prime Minister announced an extra £1 billion in bus service improvement plan funding—redirected from the High Speed 2 decision—to deliver improved bus services in the north and the midlands as part of Network North.

[Catherine McKinnell]

Will the Minister give way?

[Guy Opperman]

I have a number of points to make, but yes of course.

[Catherine McKinnell]

I thank the Minister for giving way. My hon. Friend the Member for Newcastle upon Tyne Central (Chi Onwurah) raised some specific issues about real-time information. I hope the Minister will not talk the debate out without addressing them. The Minister will also know that there are issues across the entire north-east regional network. He should bear in mind that providing more information could hugely increase tourism. For example, tourists come to our region, explore the beautiful Northumberland coast, walk halfway up it and get a bus back; I do so regularly, but relatively recently I stood for 45 minutes in the freezing cold, waiting for a bus to turn up in Bamburgh.

[Guy Opperman]

I was coming to the issue of real-time information on what is called the bus open data service. The Public Service Vehicles (Accessible Information) Regulations 2023, which were formulated in collaboration with local authorities, Guide Dogs and various other disability organisations, came into force on 1 October 2023, so the idea that we are not doing anything is, with respect, wrong. When it comes to real-time information, there are apps such as Google Maps, Trainline, Apple Maps, Citymapper and Moovit in every major region across England.

[Chi Onwurah]

Will the Minister give way?

[Guy Opperman]

I am trying to respond to the points raised by the hon. Member for Newcastle upon Tyne North (Catherine McKinnell). Is this a work in progress? Yes, it is, but it gives passengers control over how they travel on buses. The app helps them save time and plan their journeys.

[Chi Onwurah]

Will the Minister give way?

[Guy Opperman]

One second. I cannot be accused of not answering the point when I am trying to answer the questions asked by both the hon. Member for Newcastle upon Tyne Central and the hon. Member for Newcastle upon Tyne North.

In 2020, we launched the bus open data service to support the digital transformation of bus services. It requires all bus operators of local services in England to open up high-quality, accurate and up-to-date passenger information, including timetables, fares, tickets and vehicle location information. Those improvements are clearly designed to give a better journey experience and provide people with the information they need to plan. That is clearly in all our interests.

[Chi Onwurah]

Will the Minister give way?

[Guy Opperman]

Okay, but I am trying to answer the hon. Lady’s questions.

[Chi Onwurah]

But the Minister is not answering my questions, and I fear—if it is in order, I will put it in this way—that he may be unintentionally misleading the House: he said that the Google app and other apps give people the information necessary to plan and control their journeys. Google does not provide real-time bus information in the north-east. If the Minister is not aware of that, he needs to spend more time on the buses and less time answering questions without giving the facts.

[Guy Opperman]

Clearly, there is a five-year review that comes through in 2025, as the hon. Lady identified. All aspects will be considered. She mentioned the shortage of bus drivers. We have a plan to address that, and we are working on trying to get—

[Chi Onwurah]

I did not mention bus drivers once. I do not know whether the Minister is reading from a previous speech, but I did not mention a shortage of bus drivers. The debate is on real-time information in the north-east. Can the Minister possibility speak to that?

[Guy Opperman]

The hon. Lady criticised the fact that buses were not there at the appropriate time. There is a common problem: it is unquestionably the case that bus operators up and down the country have a driver shortage. If there was a full complement of drivers, they would be more able to fill the gaps that occur from time to time. Doing that requires more drivers, which is why there is a plan, with local jobcentres and skills bootcamps, to train them up and ensure that we have a full complement—without a shadow of a doubt. That would enable bus operators to provide more regular services and not have gaps, which unquestionably exist. Does that help in terms of real-time information? Clearly, gaps makes it difficult. I am acutely conscious that there are problems with the roll-out. The service was introduced only in the last couple of years, and it is being rolled forward and improved on a daily basis.

Let me address some of the other points raised by the hon. Lady. Franchising is a matter for the Labour party to pursue if it wishes to do so, but the evidence seems to show that it will lead to fewer services, not more. Clearly, the matter of how the Labour party is going to pay for that prospect is an interesting one. It is unquestionably the case that we want to see greater collaboration between the apps, and that it something that we are happy to do.

I am also happy to write to the hon. Lady to address any point in relation to the enforcement of the Public Service Vehicles (Accessible Information) Regulations 2023 by local bus companies. It is unquestionably the case that the regulations apply from, in the final instance, October 2026. They require the majority of local bus and coach service to incorporate audible and visible route, destination and upcoming stop announcements, which are particularly important for disabled people; we hope that they will be welcomed.

Finally, I stress that we have commissioned research to understand disabled people’s experience of bus services and the infrastructure serving them. That is important. I acknowledge and appreciate that there are ongoing problems, although they are being slowly but surely addressed by the change in the regulations and the rules. We want to ensure that all people in society have the opportunity to use a bus on a regular basis.

Question put and agreed to.