Post Office Horizon: Redress

Debate between Grahame Morris and Jonathan Reynolds

Monday 9th September 2024 Commons Chamber

[Jonathan Reynolds]

I recognise very much what the right hon. Member is saying. I have had personal friends who were directly affected by this issue. Even though I was their MP as well as their friend, they did not feel able to tell me about it because they were so concerned about the impact on their reputation—they could not even tell a friend who was a Member of Parliament, even though the issue was clearly affecting their lives very significantly. I am sure that, like me, she has had situations where there is one provider of postal services in a relatively rural area—I represent Greater Manchester as it gets out towards rural Derbyshire—and people want the service to continue, but for various business reasons the provider is moving on. It is sometimes hard to find someone willing to take that business on, not just because of the scandal, but because of the business model. I assure her that the work we are already doing is about the future and recognising that, and making sure we have people in charge who recognise that that has to change. It is going to be a substantial piece of work for me and the Minister, but it is essential. We could not just provide redress for this scandal, without looking to the future and making sure we get this right.

[Grahame Morris (Easington) (Lab)]

I thank the Secretary of State for this statement. I also have constituents who are affected and I am grateful for the information about the appeals system. What steps are Ministers in the Department taking to secure the future of the Post Office network, and to reassure people who are considering becoming postmasters that they will not face the same unacceptable culture pervading Post Office senior management that was highlighted by the Business and Trade Select Committee, and that led to the Horizon scandal happening in the first place?

[Jonathan Reynolds]

As I have said in previous answers, we have to understand that that scepticism and concern is valid. The scale of this scandal is so large that people will challenge their Members of Parliament on how they feel about what they may be asked to do, and the risk that that poses to what is still an essential business and provider of services to all our constituents. That is key. I seek to reassure them by recognising the steps and commitment that we have to address, but also the future of a business model that delivers the kind of remuneration and operates in a way that recognises the scale of the failure in the past. If I was a postmaster, I would welcome those words, but I would want to see action. That is the only way we will be able to do that.