Grahame Morris
Main Page: Grahame Morris (Labour - Easington)Department Debates - View all Grahame Morris's debates with the Department for Transport
(4 months, 2 weeks ago)
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Huw Merriman
I promised my right hon. Friend from this Dispatch Box that the project would be delivered, and I continue to give him that assurance. I am sorry that there have been those delays. This week, I spoke to the team at some length about the station. My right hon. Friend knows that I will visit him at the station, and I will have some more concrete news for him then.
Grahame Morris (Easington) (Lab)
How reliable are the key performance indicators that the train operators are quoting, which the Rail Minister mentioned earlier? The Disability News Service reports that train companies are sending unreliable statistics from freelance mystery shoppers who pretend to be disabled and give overly positive feedback about the experience of disabled passengers. Does he share my concern about that, and what can he do about it?
Huw Merriman
Data from mystery shoppers, as the hon. Gentleman calls them, cannot be used unless those individuals have the disabilities that they claim to, but there are wider mystery shopping experiences that are undertaken. I will happily write to him—in fact, I will meet him, seeing as he is such a great man—and take him through the steps that are taken into account. I also thank him very much for doing what he always does, which is raising that matter with me last night, so that we could discuss it in advance.