Bank Closures: Stoke-on-Trent North

Gavin Williamson Excerpts

Wednesday 14th June 2023 Westminster Hall

[Jonathan Gullis]

The hon. Gentleman is absolutely right not only about the elderly, but about people who do not have online access, or have no desire to have it, or who do not understand the modern technology about which we have the benefit of learning in this day and age. Such people have a natural mistrust of online banking because they are fearful of scammers and the online hoaxes that have sadly become all too apparent in our criminal justice system. If the Barclays closure goes ahead, Stoke-on-Trent North, Kidsgrove and Talke will be left with just one high street bank, which is simply not good enough.

I am pleased to have secured the debate given the terrible news that Barclays has announced its intention to close the Kidsgrove branch on 11 August. That decision will leave that great town without a single bank and leave the community isolated from vital in-person banking services, which provide local people with reassurance and confidence with respect to their money, particularly during a cost of living crisis.

It is right to point out that digitalisation has transformed the way that families and businesses deposit, withdraw and save their money, and in Stoke-on-Trent we have been rolling out brand-new 5G broadband, which is increasing our connectivity, and which will undoubtedly make online banking more effective. The digital revolution means that banks are innovating, and Barclays points out in its argument for closing the branch that

“the way people bank today is unrecognisable from 50 years ago”.

However, it is of paramount importance that we do not let digitalisation exclude people in our community from banking services.

The services that bank branches provide are most important for vulnerable members of society, and closures impact them the most. One of my constituents, Dawn from Kidsgrove, told me that her father, who is an elderly customer, would find it “impossible” to travel to Crewe or to Hanley to visit a Barclays branch, that his deafness means he cannot use telephone banking, and that he is not confident enough to use internet banking.

As the Chief Secretary to the Treasury pointed out in the 2020 access to cash call for evidence:

“exclusion from banking services can have a detrimental impact on people’s lives. Whilst card payments and other payments services are becoming increasingly popular, the evidence shows that a significant proportion of the UK population continues to rely on cash in their day to day lives.”

The Financial Conduct Authority states that banks are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers, and to take particular care for their most vulnerable customers.

I have launched a petition to save Barclays branch from closure, and it has nearly 450 signatures already. That shows the strength of local feeling that Barclays is not upholding its responsibility to look after its most vulnerable customers.

[Sir Gavin Williamson (South Staffordshire) (Con)]

I congratulate my hon. Friend on securing the debate. We are also facing the closure of a Barclays branch in Wombourne, which is going to have a devastating impact on the village, and on the access to banking facilities for many elderly people, as well as for businesses. Does my hon. Friend agree that it is time for Barclays to rethink? It is often the last bank in town, and we need that in order for our communities to thrive.

[Jonathan Gullis]

My right hon. Friend and Staffordshire colleague has been a fantastic champion for that great country for many years. He is entirely correct that there needs to be a rethink. It is starting to feel, albeit unintentionally, like Barclays has something personal against Staffordshire, with Kidsgrove, Newcastle-under-Lyme and Wombourne all facing branch closures. This has not been well thought through, particularly as residents may have to travel to Crewe or Hanley. That is not an easy journey for the constituents of my right hon. Friend the Member for South Staffordshire (Sir Gavin Williamson), as I am sure public transport connectivity is not what he would desire.

A journey to Crewe is a significant one even from the place I am proud to serve, particularly if households do not own a vehicle and rely on public transport that is not well connected to the surrounding north Staffordshire area and the Cheshire boundary. I hope that common sense will prevail here, and that Barclays will engage with my right hon. Friend, my hon. Friend the Member for Newcastle-under-Lyme and myself to talk about what can be done to help protect its customers in these difficult times.

One of my constituents, Ms Green, told me that

“many disabled people and pensioners will suffer”.

That makes me question whether Barclays is even complying with the FCA’s guidance. Crucially, 40% of over-65s—over 4 million people—do not manage their money online. That is because online banking is difficult to navigate and automatic telephone responses are monotonous and impersonal. A constituent wrote to me to say that they found telephone banking

“confusing and difficult to hear.”

A recent survey by Accenture illustrates that point, finding that 44% of over-55s would rather visit their branch. It also showed that in-person banking was also popular among over 20% of younger people.

Alongside the impact the branch closure will have on vulnerable people, it is impossible to underestimate the financial security implications of a lack of in-person banking. Since Barclays announced its closures, I have been inundated with correspondence from local people outraged that Kidsgrove is losing its last remaining bank. One constituent told me that they are “appalled” at the announcement, and that it will put the elderly

“at greater risk of getting scammed.”

Dr Daniel Tischer of the University of Bristol noted that,

“the danger of mass cyber-attacks... looms ominously”.

He also noted that there is a genuine risk of cyber-crime, scams and fraud. I am certain that the precedent set by bank closures will put people at greater risk, especially the most vulnerable in our society, who lack the digital awareness younger people have to spot clear signs of illicit financial activity. For those people, in-person banking with specialist advisers is crucial. By closing the branch, Barclays is putting people whom it has an obligation to support and protect at a much greater risk.

--- Later in debate ---

[The Economic Secretary to the Treasury (Andrew Griffith)]

It is a pleasure to see you in the Chair, Ms Nokes. I congratulate my hon. Friend the Member for Stoke-on-Trent North (Jonathan Gullis) on securing this debate on a very grave matter that faces his constituents and many others across the country. I thank the hon. Member for Strangford (Jim Shannon), my right hon. Friend the Member for South Staffordshire (Sir Gavin Williamson) and my hon. Friend the Member for Newcastle-under-Lyme (Aaron Bell) for their contributions, which shows the depth of concern about this significant change.

There is strong feeling here. My hon. Friend the Member for Stoke-on-Trent North talked about his incredible 450-strong petition from local residents, which demonstrates the real concern of people in Kidsgrove, as well as his formidable capability in representing them and bringing the issue to the national stage. As a fellow local Member of Parliament, I have also focused on helping small high streets in my constituency. I understand the real concern that when an amenity such as a local bank branch closes, there is more jeopardy for the high street. My hon. Friend is quite right to highlight that. It is a credit to him and to Members who have supported him that he has secured that commitment from Barclays for a Barclays Local, which will be just a three-minute walk away from the current branch, offering the face-to-face service that people value so much, three days a week at Kidsgrove Sports Centre. That comes on top of the three free-to-use ATMs at which his constituents will continue to have free access to their cash, and the Post Office, which is doing a valiant job. As consumer patterns change, we often see the Post Office stepping in, and that is one of the things underpinning the continued fortunes of our post office network.

Although it is uncomfortable and difficult, we are seeing a very rapid change in consumer patterns. Local bank branches across the nation are getting fewer and fewer visitors. That does not mean that face-to-face banking is not vital, which is why there are so many regulations in place, administered by the FCA. It is also why it is so important that we all remain vigilant to ensure that the FCA does its job of challenging and pushing back when communities such as Kidsgrove are threatened by the loss of a bank branch, and why it is imperative that adequate alternatives are in place. I fall short of the Government stepping in and making commercial decisions for firms, and I think Members broadly understand why that might be the case.

[Sir Gavin Williamson]

My hon. Friend the Member for Stoke-on-Trent North (Jonathan Gullis) set out the interesting idea of hubs working together, which is already being trialled. The Minister rightly says that there is commercial pressure on banks, and they are looking at a different model, but Government have a great ability to act as a convening power, bringing the major high street banks together to look at how they can co-operate and work together to ensure that communities such as those in Kidsgrove, Wombourne and Newcastle-under-Lyme are not excluded.

[Andrew Griffith]

My right hon. Friend, who exercised his great convening power and delivered great service to the nation, makes a very good point. This agenda is never far from my mind. Only last week, I visited the new banking hub in Acton to see how the Government and the sector are working together to bring forward viable alternatives, and it was impressive to see the range of services offered in a new community hub. I wish my hon. Friend the Member for Stoke-on-Trent North all the best with the regeneration project, and perhaps there could one day be a banking hub. For the time being, Barclays is seeking to mitigate the change that is happening.

Members may know that the Financial Services and Markets Bill, which has had its final day of debate in the House of Lords, will shortly be coming back to the Commons for a final time before being put on the statute book. I hope, that will happen within a matter of weeks, if not days. The Bill enshrines for the very first time a statutory right of access to cash—free cash, no less—working with the LINK network and with UK Finance, convened by the Government. That is one of the ways that we seek to underwrite this, and I understand that it is underwriting; it is not the full provision that every colleague seeks.

As my hon. Friend the Member for Stoke-on-Trent North said, we have to be very mindful of the vulnerable. The Government are committed to cash. It is not the Government’s policy to seek to extricate cash entirely from the system. It is very important to underwrite it for those who are vulnerable, those who have some sort of impairment or simply those who manage their finances through cash.

We have made significant interventions through that Bill—the great clunking force of law—to ensure that our constituents can continue to have access to free cash and, potentially more importantly, although it does not show up as much in our inboxes, that businesses can continue to have access to deposit cash. If they do not have that really important part of the supply chain, businesses will find it more onerous to accept cash, and we will not have the ability to pay with cash.

There is a range of alternatives in place. My hon. Friend is right to have secured this debate on behalf of his constituents and others.