Technology in Public Services
Debate between Gareth Snell and Andrew Griffith(3 months, 3 weeks ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Andrew Griffith
I hope that the hon. Gentleman will have a chance to speak about exactly that subject later. However, it is critical and, I think, a point of commonality across the House that we can deliver change only through professional and competent civil servants, and it is important that the morale of the Secretary of State’s Department, like that of every other Whitehall Department, is maintained.
Andrew Griffith
I have finished making my points on this subject, and I am happy to move on in the interests of the debate.
Gareth Snell
The hon. Gentleman has talked about the morale of the civil service. Would he care to tell us how he thinks that was affected by a former Prime Minister’s referring to the civil service as “the blob”, and by Cabinet Ministers walking around their offices leaving passive-aggressive little notes asking, “Where are you?” It is very easy to make the snide comments that the hon. Gentleman is making, but it is not very relevant, is it?
Andrew Griffith
I accept that we have strayed some way from the important topic that the Secretary of State came here to talk about tonight. Much as I would enjoy continuing this discussion with the hon. Member, I am happy to move on and address more of the Secretary of State’s points.
It was the last Government who launched a wide-ranging public service productivity review to address these issues, and to understand for the first time how technology can transform our economy. It was the last Government—this was raised by my hon. Friend the Member for Hinckley and Bosworth (Dr Evans)—who decided to harness the potential of artificial intelligence in healthcare with the NHS AI lab and a £3.4 billion investment fund to cut admin and fast-track diagnoses. I was not 100% clear about this, and I do not want to wilfully misinterpret what was said by the Secretary of State, but I hope that the fund continues and we continue to see that opportunity.
The public have benefited directly from the sort of vast improvements that the Secretary of State talked about, thanks to the last Government’s embrace of technology. It now takes less than three weeks to receive a new passport—often much less—thanks to the adoption of cloud-based working practices. As of March this year, 99% of passport applications were processed within the target timeframe, a performance which, sadly, I do not think many other parts of Government achieve.
Some will have concerns about what the implementation of new technologies in the public sector will mean for those who work in it. If we are honest, we must recognise—and the Secretary of State well knows—that the business case for many new technologies has an impact on workers. The Secretary of State must filter out naysayers, even if they happen to be his party’s union paymasters. Whatever those paymasters say, disruptive technology is good for the public and vital to economic growth.