Technology in Public Services

Gareth Snell Excerpts

Monday 2nd September 2024 Commons Chamber

[Peter Kyle]

I am afraid that I will not give way a third time, because others have to get in, and otherwise you will give me a glare, Madam Deputy Speaker—if the hon. Gentleman has not yet had one of those, when he does he will understand why I am moving forward at pace.

To build a smarter state, we need to build a state with digital infrastructure that is faster than ever, from the data centres powering cutting-edge AI to the broadband connections creating opportunities for all our communities. We must also manage public sector data as a national strategic resource. For far too long, public sector data has been undervalued and underused. We must replace chaos with co-ordination, and confusion with coherence. That is what the national data library will do. With a coherent data access policy and a library and exchange service, it will transform the way we manage our public sector data. It will have a relentless focus on maximising the value of that data for public good, on growing the economy and creating new jobs, and on delivering the data-driven AI-powered public services that they deserve.

The digital revolution promises to overhaul the way citizens engage with the state, but as with every technological revolution before it, we know that it brings risks. With those risks come uncertainty, instability and, for some, fear. We do not believe that people should have to choose between those two competing visions of our future: between safety and prosperity, and between security and opportunity. By shaping technology in the service of people, we will grow the economy, create jobs and lay the foundations for an inclusive society in which every citizen can see a place for themselves.

[Gareth Snell (Stoke-on-Trent Central) (Lab/Co-op)]

My right hon. Friend is making a fine speech, but could he say a little bit about the cross-Government conversations that should be happening about upskilling and the opportunities for workers? What is cutting-edge technology today can be obsolete in six to 12 months’ time. Is there a plan for a rolling programme of training and upskilling, so that workers who work with technology can keep pace with it as it develops over time?

[Peter Kyle]

I am extremely grateful to my hon. Friend—it is fantastic to see him back in his seat, and we can see no better reason why when he makes such incisive contributions. I am in very close touch with the Education Secretary over the skills agenda, and my Department is in very close touch with the Department for Education, because we can only seize these opportunities and ensure that they are available to everybody from every background if we get skills right. At the moment we are not, but there are some pioneering projects that I have visited. We ought to ensure that they are accessible to everybody who needs them. I can assure him that is essential to the conversations we will be having.

Even as we seize every opportunity to build a better future, we will responsibly manage the threats that new technologies pose to our security. The first duty of any Government is to keep our nation safe. Thanks to years of neglect, Britain has been left catastrophically exposed to cyber-attacks, with disastrous consequences for public services and working people alike. Over 10,000 out-patient appointments were postponed following this year’s attack on the NHS in London—that is 10,000 people forced to wait to access the care they needed. If we do not act, we know there will be more attacks to come, and more hours lost in our hospitals and our schools. The Prime Minister has been clear that in an ever more volatile world we will do what is necessary to defend our country from those who seek to do us harm. That is why we are introducing the cyber security and resilience Bill, which will shore up our cyber-defences and protect our public services in the decades to come.

--- Later in debate ---

[Andrew Griffith]

I hope that the hon. Gentleman will have a chance to speak about exactly that subject later. However, it is critical and, I think, a point of commonality across the House that we can deliver change only through professional and competent civil servants, and it is important that the morale of the Secretary of State’s Department, like that of every other Whitehall Department, is maintained.

[Gareth Snell]

rose—

[Andrew Griffith]

I have finished making my points on this subject, and I am happy to move on in the interests of the debate.

[Gareth Snell]

The hon. Gentleman has talked about the morale of the civil service. Would he care to tell us how he thinks that was affected by a former Prime Minister’s referring to the civil service as “the blob”, and by Cabinet Ministers walking around their offices leaving passive-aggressive little notes asking, “Where are you?” It is very easy to make the snide comments that the hon. Gentleman is making, but it is not very relevant, is it?

[Andrew Griffith]

I accept that we have strayed some way from the important topic that the Secretary of State came here to talk about tonight. Much as I would enjoy continuing this discussion with the hon. Member, I am happy to move on and address more of the Secretary of State’s points.

It was the last Government who launched a wide-ranging public service productivity review to address these issues, and to understand for the first time how technology can transform our economy. It was the last Government—this was raised by my hon. Friend the Member for Hinckley and Bosworth (Dr Evans)—who decided to harness the potential of artificial intelligence in healthcare with the NHS AI lab and a £3.4 billion investment fund to cut admin and fast-track diagnoses. I was not 100% clear about this, and I do not want to wilfully misinterpret what was said by the Secretary of State, but I hope that the fund continues and we continue to see that opportunity.

The public have benefited directly from the sort of vast improvements that the Secretary of State talked about, thanks to the last Government’s embrace of technology. It now takes less than three weeks to receive a new passport—often much less—thanks to the adoption of cloud-based working practices. As of March this year, 99% of passport applications were processed within the target timeframe, a performance which, sadly, I do not think many other parts of Government achieve.

Some will have concerns about what the implementation of new technologies in the public sector will mean for those who work in it. If we are honest, we must recognise—and the Secretary of State well knows—that the business case for many new technologies has an impact on workers. The Secretary of State must filter out naysayers, even if they happen to be his party’s union paymasters. Whatever those paymasters say, disruptive technology is good for the public and vital to economic growth.