Water Scarcity

Debate between Emma Hardy and Alison Bennett

Tuesday 9th December 2025 Westminster Hall

[Emma Hardy]

Apologies, Mr Stuart; I should gaze upon you at all times.

Protecting customers, of course, must be one of the top priorities, so I have been chairing one of the multi-agency responses. Normally agencies talk to agencies and Government, but I felt the need to intervene personally in this matter—which I have done three times in the last week—to look at every step that has been taken to resolve the issue, and particularly the concern around communication and making sure that vulnerable people are getting the water that they need.

[Alison Bennett]

Does the Minister support Liberal Democrat calls, including those of my hon. Friend the Member for Tunbridge Wells (Mike Martin), for the chief executive of South East Water to resign over this issue?

[Emma Hardy]

At the moment, the chief executive needs to focus on getting the boil water notice removed and getting drinking water back into everybody’s house. Of course, the Drinking Water Inspectorate will be doing a full investigation into exactly what has caused the problem and why it has taken so long to resolve. South East Water is responsible for compensating customers. The changes that we introduced to the guaranteed standards scheme mean that for the first time compensation can be given to people who are under boil notices. Under the previous Government someone under a boil notice did not receive any compensation; we have introduced compensation. Customers will be compensated not only for not having water but for the duration of their boil water notice.

On water scarcity, I agree with many of the points that have been raised. My hon. Friend the Member for North East Hertfordshire (Chris Hinchliff) talked about the over-abstraction of chalk streams and he is absolutely right that that is crucial. Over-abstraction and pollution are the main causes of problems for our chalk streams. One of the reasons that we have such a demand for future water is because we are committed to reducing abstraction, particularly from our chalk streams. He is right to say that we cannot think just about having the reservoirs; we need more actions, including strong and stringent targets to reduce leakage, and we need to look at all our water needs going forward. He was right to highlight—although there seemed to be some amnesia in the Chamber—the years of under-investment in water and in infrastructure more widely. We are getting on with doing many things that should have been done in the last 14 years.