Driver and Vehicle Licensing Agency

Edward Morello Excerpts

Thursday 23rd April 2026 Commons Chamber

[Vikki Slade]

I will come to some of those specific issues shortly. Our teams are incredible and work really hard, both here in Westminster and down in our constituencies, but that should not be necessary. People should not only get the help they need when their MP steps in.

[Edward Morello (West Dorset) (LD)]

A lot of my constituents say that there is effectively a two-tier system: if someone is able to use the digital system, it is extremely fast; if someone has a medical condition, they have to use the paper form, which creates all sorts of administrative problems that we end up chasing up. My caseworkers say that the DVLA is one of the worst departments at responding to MPs’ offices. Does my hon. Friend think that the system has to change?

[Vikki Slade]

I thank my hon. Friend and constituency neighbour for his comments. I am afraid the DVLA is certainly in the top three worst departments, and I will come on to some specific cases shortly.

When constituents come to my office, they are frustrated but also really anxious. They have followed DVLA guidance by declaring their medical conditions, or they have reapplied for a licence after a temporary suspension, and then they wait, often for months, with no meaningful updates. The DVLA’s strategic priority is to drive up digital engagement, yet in practice the medical licensing system remains stubbornly analogue. The department does not routinely use email, it does not proactively chase missing documents, it does not provide status updates, and it still relies on posting medical questionnaires to GPs and consultants. Unless someone chases their MP, who then chases the DVLA and pushes the constituent to chase their clinician, cases simply stall. Applicants are left idling, with no sense of when or if the system will move them forward. This is not a functioning public service.

Let me give Members one example, which sadly is not unusual. Ellie submitted a medical questionnaire in March 2025 relating to possible epilepsy. Her symptoms stopped following B12 injections, and her consultant confirmed in writing that she was fit to drive. Six months later, she received a call from the DVLA, and she confirmed that there had been no further episodes. A month after that, her licence was revoked without her even being notified. She discovered that only in January 2026, when she happened to check her driving licence online.

When Ellie contacted the DVLA, she was told that her medical questionnaire was missing—one that had never been sent to her. After resubmitting the forms in February this year, she was informed that the original paperwork from last year could not be located. A full year after first engaging with the DVLA, her case is now classed as high priority after daily contact from her—sometimes 12 times in a day. No one should have to fight that hard to prove that they are safe to drive.

The underlying issue is simple: the DVLA is stuck in manual, while the rest of us are on automatic. Medical applications are processed strictly in date order, correspondence with clinicians happens by post, and returned documents then sit in another queue. This is a system designed around administrative convenience, not the human impact.