Oral Answers to Questions

David Davis Excerpts

Monday 25th January 2021 Commons Chamber

[The Minister for Disabled People, Health and Work (Justin Tomlinson)]

I thank the hon. Member for that question. As set out earlier, SSP is only part of the wide range of support that could be available, including universal credit, new-style ESA and support through local authorities. It will depend on each individual claimant’s circumstances. Wider SSP was increased as part of the annual uprating. As part of “Health is everyone’s business”, we continue to review the rates, structure and support provided through SSP.

[Mr David Davis (Haltemprice and Howden) (Con) [V]]

  Over a year ago, one of my constituents had her complaint accepted for investigation by the independent case examiner. Today, she is still waiting for that investigation to start. She is a single parent and is now without universal credit or tax credits for her children. This kind of hardship is often the situation for those taking their cases to the independent case examiner, and the delay is not uncommon. The average time between a complaint being accepted by the examiner and an outcome being provided is a year and a half. That is completely unacceptable, so can the Secretary of State urgently look into the operation of the case examiner and drastically reduce waiting times and ensure that complainants are properly supported throughout the complaints process?

[Dr Coffey]

My right hon. Friend raises an important issue. Within the last year, we have reviewed parts of the complaints process. I am also conscious that my noble Friend Baroness Stedman-Scott, who leads on this, has arranged for more resources to go into the independent case examiner. It would be helpful if my right hon. Friend could share with me or with the noble Baroness the precise details, so that we can investigate what has happened.