Rail Ticket Offices

Debate between Clive Efford and Huw Merriman

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

I think I see the Beatles analogy, because there is a ticket to ride process—[Interruption.] Okay, that was it. That process is available to anybody who wishes to pay cash. For example, if my hon. Friend looks at the Northern Trains website, he will see that there is a whole feature explaining how cash can still be used. The machines should take cash. In the event that they do not, there is a process for passengers to purchase a ticket on the train without fear of a penalty. So yes, cash can still be used in the machines.

[Clive Efford (Eltham) (Lab)]

The Minister is clearly on Southeastern time. That is why he was late getting the analogy. He said that just 10% of tickets are sold over the counter, but that does not explain who are using the ticket offices and what alternative arrangements he is going to make for them. Southeastern has announced 40 ticket office closures, 35 of which are in south-east London—that is 35 in south-east London. That is an outrage. One in my constituency has closed, but all the ones around my constituency are closing as well. What will he do to ensure that these people not only keep their jobs once they are moved out from behind the glass, but are not moved from being redeployed to redundancy? And what will he do about the 10% who rely on ticket offices?

Oral Answers to Questions

Debate between Clive Efford and Huw Merriman

Thursday 2nd March 2023 Commons Chamber

[Huw Merriman]

There is great oversight of the figures. It relates to the question asked by my right hon. Friend the Member for South Northamptonshire (Dame Andrea Leadsom). A report is put out every six months to show the transparency and we do bear down on costs. With regard to the matter mentioned by the hon. Member, I have been to Manchester and heard about the issues there. The problem is that the current two depots are on one side; it would actually make more sense, when the line is built, for them to be on either side. I know that officials from HS2 and the Department for Transport are in discussions with the team in Greater Manchester. The matter is before the Bill Committee, so it would not be appropriate for me to go into further detail.

[Clive Efford (Eltham) (Lab)]

10. What assessment he has made of the adequacy of the performance of Southeastern Railway since its timetable change on 11 December 2022.

[The Minister of State, Department for Transport (Huw Merriman)]

Southeastern’s new timetable was designed to improve resilience. The operator faced some initial challenges introducing the new timetable, so established a joint taskforce with Network Rail to identify and resolve issues. Changes have already been made, including adding services and carriages where required and we are already seeing an improvement. The taskforce will continue to monitor performance and make changes as required.

[Clive Efford]

I am grateful for the Minister’s answer and for his letter of the 28th of last month, but, as he will know, that very evening, there was yet another dangerous incident at London Bridge due to overcrowding. On 7 February, I was on a train which, due to delayed trains, was so overcrowded that someone fainted in my carriage. The system has been cut back to the point where there is no slack in it. Whenever there is a delay, there is dangerous overcrowding. The Minister has to address that before something serious happens to an individual. We were told that there would be no delays when the new system was brought in, because it would be so efficient that we would not have any of that congestion, but it has been worse. The Minister has to face up to that. He gave Southeastern permission to do that. We need to change the timetable.

[Huw Merriman]

The hon. Member will be receiving another letter from me this morning, because I have always said that I would listen, as did the Secretary of State, and that we would try to make improvements as the case was demonstrated. I want to thank my right hon. Friend the Member for Bexleyheath and Crayford (Sir David Evennett) and my hon. Friend the Member for Old Bexley and Sidcup (Mr French), who have met me and the Secretary of State to make the case for their constituents. I can confirm that we have agreed to the reinstatement of a direct off-peak service to Charing Cross on the Bexleyheath line, which will run hourly, Monday to Saturday. This service will be in addition to the current timetable, meaning a total of 309 services will operate each week direct to and from Charing Cross on this line. I hope the hon. Member will welcome that good news.

Southeastern Railway Timetable Changes

Debate between Clive Efford and Huw Merriman

Tuesday 6th December 2022 Westminster Hall

[The Minister of State, Department for Transport (Huw Merriman)]

It is a pleasure to serve under your chairship, Ms Harris. I thank the hon. Member for Eltham (Clive Efford) for securing this important debate on Southeastern’s rail timetable changes, and I thank all right hon. and hon. Members who have spoken. I have always been a south-eastern MP. Over the past seven years, I have shared debates with many Members or their predecessors in Westminster Hall, the main Chamber and, indeed, meetings on Southeastern. I declare that as an interest, but I have always enjoyed working with south-eastern MPs.

I will do my best to cover the rationale for these changes and to explain the positives and negatives. I will explain the positive changes, although sadly there are no Members present from the constituencies where those changes will take place. I will certainly talk more about the consultation—or lack of one, as Members have pointed out. I will write to all Members who have contributed, so if I have not answered their points directly, I will ensure that we do so via correspondence.

I have met many Members, including my right hon. Friend the Member for Bexleyheath and Crayford (Sir David Evennett), and they have made their points with force. I appreciate what they said because I empathise with colleagues and their constituents who believe that the changes will negatively impact them. With any timetable change, some will feel that they are losing out. There is ultimately no way of making changes that will please everyone who uses the railway, but the changes are necessary, and I hope to highlight some of the reasons behind it.

The changes are driven by our current financial and travel habit situation. Travel habits have changed and there is a need to make our railways more financially sustainable, as well as improving their reliability. That has been the starting point. Within that framework, the team has worked hard to ensure that we will build a more resilient and reliable timetable through the process; again, I will talk more about that. The benefits of resilience and reliability will be there for all who use Southeastern, and we must look at the network as a whole. We must acknowledge that the pandemic has caused changes in travel habits, with many people who can adopting a hybrid approach, working from home some days of the week and/or travelling at different times of the day to avoid peak times. The new timetable needs to reflect that.

The changes in travel habits, alongside the successful introduction of Elizabeth line services, mean that all-day weekday demand on Southeastern services is around 70% of pre-covid levels. That figure drops to between 50% and 65% during peak periods. Demand simply does not warrant 2019 levels of service provision. The Government have earmarked £16 billion of funding for rail services since the start of the pandemic. That is taxpayers’ money and is clearly unsustainable in the long term, so the Department has asked all operators, not just Southeastern, to develop timetables that are appropriate to customer demand and that deliver good value for the taxpayer while prioritising the punctual services that customers rightly demand.

[Clive Efford]

Will the Minister give way?

[Huw Merriman]

Can I go on a little further? I will touch on the three key reasons why Southeastern has changed its timetable and then I will give way. The first reason is efficiency and the post-covid rail situation. The timetable reduces train mileage to better match capacity to demand and changes the underlying structure to improve efficiency. At a time of unprecedented pressure on Government finances, this will save significant taxpayer subsidy and is essential to enable Southeastern to meet its spending review budgets. Southeastern is taking the opportunity to remove first-class seats from its mainline services, freeing up almost 4 million extra seats for all each year. That creates capacity without adding cost.

The second reason is punctuality and reliability, which are the No. 1 drivers of customer satisfaction as measured by Transport Focus. Today’s timetable includes many crossing moves at key junctions that have a damaging impact on performance. Furthermore, at times of service disruption, the current timetable leads to the spread of delays to other routes and makes it much harder to recover the service. By deconflicting key junctions and changing the base structure, the new timetable is estimated to deliver a 12% reduction in cancellations and a 3% improvement in on-time station stops across the whole Southeastern network services. That is 300,000 more on-time station stops ever year. I want to make clear that reducing the number of London terminals directly served on some routes, which have been touched on today, will dramatically reduce the number of trains having to make complicated crossing moves at Lewisham, a notorious bottleneck. That will significantly improve performance for everyone using Southeastern.

I will turn to the third part of the rationale, which is flexibility. The change provides a simpler, cleaner, basic structure from which services can be altered far more easily and efficiently. Should demand patterns change in the way that we all want them to, services can more easily be scaled up—or down, if that is not the case—subject to available funding, of course.

[Clive Efford]

The Minister gave figures for the reduction in demand. According to the ORR report I have in front of me, the peak of 183.2 million passenger journeys was in 2018-19. That is back up to 97.8 million, which is well over 50%. That is not the 65% reduction that I think he quoted. It is similar with the passenger kilometres, which are at 2,543 million, which is way over 50% of where we were at the highest point. What is happening is that rail services are recovering after covid, as we would expect. It is too early to make these decisions.

[Huw Merriman]

I am happy to send our statistic base to the hon. Gentleman and others who have contributed to the debate, so that we can agree on our starting point. The ORR report also demonstrates that passenger contributions through the fare box were more than £12 billion during pre-covid time, and we have got back to only £6 billion. That in itself demonstrates that we do not have the same patronage across our services. He will know that commuting has been the worst hit, because commuters can work differently. I am confident that my evidence base will stack up for this, but I will exchange it with him and other to ensure that is the case. I am about to come to consultation, but I will take an intervention.

Oral Answers to Questions

Debate between Clive Efford and Huw Merriman

Thursday 24th November 2022 Commons Chamber

[Clive Efford (Eltham) (Lab)]

Before the pandemic, the rail services through my constituency suffered from chronic overcrowding, yet the Government used the pandemic as an excuse to cut peak-time services from my constituency without consultation of those rail users. What is he going to do to monitor the damage that he has done and to ensure that those services are restored when those trains get chronically overcrowded again?

[Huw Merriman]

Southeastern did indeed ask for a derogation to consult, and changes had to be made quite rapidly during the pandemic, although may I just say that, as a fellow user of Southeastern, the hon. Member will find that there are some benefits from that? It is not just about taking down some costs; it is also about simplifying the line structure, so that at Lewisham, for example, there will not be as many trains crossing. If he would just wait and see how matters progress, he and I might find that it has been a good timetable change after all.