Christopher Chope
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Christopher Chope Excerpts(8 months, 1 week ago)
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Nigel Huddleston
HMRC and I have heard and respect the views of the PAC and other bodies, including their recommendations and suggestions for improvement. Of course, many of these bodies suggest that the continuing move towards digital and online is an important part of that process. As I have said, I do not have day-to-day operational responsibility for HMRC, but I do have oversight. I proactively requested a meeting with the unions several weeks ago, and that is what I have tended to do in all my ministerial roles.
Sir Christopher Chope (Christchurch) (Con)
This is a welcome U-turn, but does my hon. Friend accept that one of the problems is HMRC’s chronic lack of productivity? Is that not made worse because so many people are working from home?
Nigel Huddleston
My hon. Friend is correct that a focus on productivity is key, and I can assure him that these are exactly the kinds of conversations that I am having. The Chief Secretary to the Treasury is leading a cross-Government review of productivity. HMRC staff are required to work in the office for 40% of the time. I have asked HMRC to assess and monitor the productivity of staff who are working from home versus staff working in the office, and there is very little difference. Because of the concern expressed by my hon. Friend and others, I will keep an eye on it.