Tackling Short-term and Long-term Cost of Living Increases

Christopher Chope Excerpts

Tuesday 17th May 2022 Commons Chamber

Ordered, That the debate be resumed tomorrow.

[Sir Christopher Chope (Christchurch) (Con)]

On a point of order, Madam Deputy Speaker. Last Thursday the Minister responsible—the Under-Secretary of State for the Home Department, my hon. Friend the Member for Corby (Tom Pursglove)—assured us that the Passport Office service would be set up in Portcullis House so that Members of Parliament and their staff could get quick and easy access to deal with urgent passport cases. That service has been set up, but I wish to raise the issue of the number of people staffing that service. Today, there was a very long queue of people waiting to access the service, and some people were having to wait for over two hours before they could get their questions dealt with by the officials there.

The issue is compounded by the fact that the Passport Office nationally is still failing to deal with telephone inquiries in a timely fashion. I have a constituent who has written to me today saying that they have spent 25 hours of their life on hold trying to get through to the Passport Office. They wish to get a passport to enable them to go to a family funeral overseas. The only reason they need a new passport is that their old one was cancelled by the Passport Office in error because it incorrectly transposed information from somebody saying they wished to cancel their passport and the information of my constituent, so unfortunately the other applicant’s passport was not cancelled but my constituent’s was. This is intolerable—what can be done about it?

[Madam Deputy Speaker (Dame Eleanor Laing)]

I thank the hon. Gentleman for his point of order. Sadly, it is not a matter for the Chair. I say “sadly” because we are all aware of how difficult it is to do any business with the Passport Office. We all have large numbers of constituents who are waiting for passports and have been waiting for far too long.

I hear what the hon. Gentleman has said. Mr Speaker would be very concerned that undertakings had been given here in this House and then not followed up. All I can do is facilitate the hon. Gentleman’s point of order, explain that it is not a matter for the Chair, and express my earnest hope that those on the Treasury Bench have heard what he has said and will take the necessary action soon.