HMRC Office Closures

Chris Stephens Excerpts

Tuesday 24th November 2015 Commons Chamber

[Hannah Bardell (Livingston) (SNP)]

I beg to move,

That this House condemns the proposed closure of HMRC offices in Scotland and throughout the UK; believes that this will result in a reduced service to the public; is concerned about the potential loss of tax yield; is further concerned at the loss of jobs and expertise in local communities; further believes that this will undermine efforts to reduce the tax gap which currently stands at £34 billion; also believes that this proposal will undermine the ability of SMEs to access information and advice and that the proposed closure programme is flawed and counterproductive; and calls on the Government to halt its programme of HMRC office closures.

The UK Government’s recent announcement of the planned closure of 137 local Her Majesty’s Revenue and Customs offices across the UK is part of their continued drive to rain down a regime of austerity cuts on our family of nations.

HMRC employs 8,330 people across Scotland, which represents 13% of all UK HMRC staff. Although we do not have the full information from the Government on how many jobs will be lost, the BBC has reported—

[Chris Stephens (Glasgow South West) (SNP)]

Does my hon. Friend agree that it was a democratic outrage that the Government produced a statement on this matter during a parliamentary recess, and that a Government statement was not made at the Dispatch Box of this House?

[Hannah Bardell]

I could not agree more with my hon. Friend. It is yet more evidence of this Government’s lack of respect for Scotland and for Scottish workers.

Following the announcement, the BBC reported that more than 2,000 jobs could be lost in Scotland. As yet, we have no detail. With your indulgence, Madam Deputy Speaker, I will list the offices that are set to close across Scotland to highlight the scale and impact of the decision: one office to close in Aberdeen by 2021; one office in Bathgate and Livingston, my own constituency, by 2020; one office in Cumbernauld by 2020; two offices in Dundee; three offices in East Kilbride; three offices to close and consolidate into one large office in Edinburgh; and two large offices to close and consolidate into one large office in Glasgow.

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[Mr Gauke]

I am certainly happy to meet my hon. Friend. I have had a request from my hon. Friend the Member for Rochford and Southend East (James Duddridge) to discuss this matter. Again, I am happy to meet him and I suspect that my hon. Friend the Member for Southend West (Sir David Amess) would also like a meeting. I am happy to meet them. I think that HMRC is right to move in this direction, although I appreciate that it creates certain issues. Some of the constituents of my hon. Friend the Member for Rochester and Strood (Kelly Tolhurst) will have the option to work in the Maidstone office, which will stay open for four years longer than the Chatham office. I am sure that a number of them will take that up.

[Chris Stephens]

The Minister has been most generous. Many MPs and tax experts support the view that a visible and local HMRC presence is essential to maintaining confidence in the tax system. Does he not believe that the measures that have been announced by HMRC will open the way for more tax avoidance?

[Mr Gauke]

No, I do not. As I have made clear, the number of HMRC officers has been falling since its creation in 2005, including over the past five years, and we have seen the closure of inquiry centres, as has been touched on, but HMRC’s success in dealing with tax avoidance and evasion over that period has been marked and has improved. The truth is that HMRC deals with tax avoidance and evasion principally through sophisticated data analysis and by bringing together highly skilled people. The more that we can do of that, the bigger the difference we will make.

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[Chris Stephens]

Does the hon. Gentleman agree that HMRC will have to publish an impact assessment in respect of the social and economic changes and staff with a disability or caring responsibilities?

[Rob Marris]

I do agree, but I will say more on that in a couple of minutes. Views vary on whether the closure programme is wise. Last week, the Financial Secretary to the Treasury and I again met Stephen Herring from the Institute of Directors, who broadly—this is paraphrasing his position—welcomes this kind of move because he thinks that technology has transformed, and should further transform, how HMRC operates, and that it should be driven by business efficiencies and so on. The Association of Chartered Certified Accountants is broadly in favour of this sort of change, too. Its head of taxation said it was

“reasonable to restructure the offices and we support there being higher skills”.

Correspondingly, the Public and Commercial Services Union, which does a great job representing its members in HMRC and across Government, has grave misgivings —to say the least—about the programme, as does the Association of Revenue and Customs, which is part of the FDA union and represents senior people in HMRC.

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[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

The hon. Member for Wrexham (Ian C. Lucas) mentioned that this announcement had been a surprise. The skilled staff of the HMRC office in Inverness were anticipating some changes, but instead they received a hammer blow. The plan to close 137 local offices and replace them with 13 regional centres by 2027 hid the news that that will happen in Inverness in 2017-18—hardly time to draw breath on the decision. HMRC employs 8,330 people in Scotland, which is 13% of all UK HMRC staff—hardly a dividend worth retaining if that is the way we are to be treated.

The Public and Commercial Services Union has said that 11,000 full-time equivalent staff posts had been cut from HMRC since 2010, and that any further cuts would be “absolutely devastating.” Its general secretary, Mark Serwotka, stated:

“Closing this many offices would pose a significant threat to the operation of HMRC, its service to the public and the working lives of staff, and the need for parliamentary scrutiny of the plans is undeniable and urgent.”

I am delighted that the SNP has initiated this debate in the House to provide just that.

In my constituency, more than 50 staff face losing their jobs. Many are women and over 50 years old, and—most importantly—all are skilled in dealing with complex tax problems for people across the UK. Not only do they save money for HMRC and the taxpayer, but they save businesses from going into administration and provide people with vital advice. I have met those workers, and I was impressed with how flexible they can be, and how they operate in a virtual team. They have been retrained many times in the past.

The Government talk about creating a more modern HMRC, but why have they not taken time to look at Inverness, the fastest growing city in Scotland? The hon. Member for Dudley South (Mike Wood) spoke about the expense of London, but there is nothing expensive about Inverness. It has great people and a great facility, yet that is being taken away. That is not the best way to deal with the issue. There is no evidence of any assessment of the impact on staff with disabilities or caring responsibilities, or of the social, economic and environmental effects of this move.

[Chris Stephens]

Do not the points raised by Members from across the House show that, given the lack of a basic impact assessment, the proposals should be ripped up and we should start again?

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[Chris Stephens]

I extend the solidarity of my constituents to those of the hon. Gentleman. This is an insult to his constituency, given the pressures it is already under. Is it not extraordinary to hear Government Members say that this is about modernisation and people filling out tax returns online, given we were told only a fortnight ago that a trade union member could not use online balloting?

[Andy McDonald]

The hon. Gentleman makes a good point. It is interesting how that rationale is adopted for certain arguments, but not universally spread.

It was a disgrace how the announcement was made. It was not made at the Dispatch Box by a Minister answerable to Members, but was snuck out on the internet during the recess. It was disrespectful to the people losing their jobs and to the House. The Government should be ashamed of themselves. I rang the chief executive and said, “What on earth are you playing at?”, and I asked whether a socioeconomic assessment had been done. The Minister is not interested in the impact on people’s lives, but Opposition Members are. I am sick to death of hearing Government Members say, “I feel your pain,” and “We’re doing everything to help.” I was told that about Teesside staff. Well, it is a funny way to look after staff—to say, “By the way, your job’s going.” It is ridiculous.

Ministers say that more than half of staff will retire in situ, so that is okay: they will not suffer because they can stay until they retire. Those jobs will disappear. There will be no continuity or benefit for future generations. Every time we have this consolidation in the north-east of England, it is always Teesside that loses out, and the jobs go north. On this occasion, we are talking, in the first instance, about consolidation at Waterview Park in Sunderland. It is only 30 miles away, but it is two hours 25 minutes by bus. It will add five hours to people’s working day. How on earth will people go to their school open evenings, attend to their elderly parents, or run the girl guides, or whatever it might be? What sort of quality of life is that? There is never any regard for these things.

These jobs will not come back, and there is no way people can maintain a decent pattern of life. This will simply mean more pain for Teesside. The Government must stop these closures, on which there has been no proper consultation, and use the comprehensive spending review tomorrow to provide targeted assistance to help Teesside attract the high-quality, well-paid work that is so urgently needed.