Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the time taken for Pension Credit applications to be approved and what steps her Department is taking to reduce the time taken for Pension Credit applications to be processed.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
DWP works to a planned timescale of 50 working days to clear Pension Credit claims. The most recent information on processing times for Pension Credit was published in the DWP annual report and accounts 2023 to 2024 - GOV.UK (ARA) on 22nd July 2024. This shows that in 2023/24 DWP cleared 192,000 Pension Credit claims within the planned 50 working day timescale, equating to 77.7%. The next publication of the ARA will include claims processed in the Financial Year 2024 to 2025, which is due for publication in the summer.
As a result of the increase in Pension Credit claims, the Department has deployed over 500 additional people to ensure it has the capacity to assess all claims in reasonable timescales. The latest available information for week commencing 20 January 2025 shows that the Average Actual Clearance Time for Pension Credit is 45 working days. However, Pension Credit is a complex benefit, and some claims require additional investigation or information from the customer, which can result in longer processing times.
Please note, the Average Actual Clearance Time figure shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard. It is rounded to the nearest working day and based on the week the claim was cleared, rather than the week the claim was made.
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential merits of increasing the number of qualifying benefits for the Winter Fuel Payment.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
The Government has had to make hard choices to bring the public finances back under control. Linking Winter Fuel eligibility to Pension Credit and other means tested benefits for pensioners ensures the least well-off pensioners still receive the help they need. There are no plans to change the eligibility criteria.
Winter Fuel Payments will continue to be paid to pensioner households with someone receiving Pension Credit or certain other income-related benefits. They will continue to be worth £200 for eligible households, or £300 for eligible households with someone aged over 80.
We know there are low-income pensioners who aren’t claiming Pension Credit. We want to ensure as many people as possible have access to this support and urge pensioners to check their eligibility. Pension Credit will passport them to receive Winter Fuel Payments in future, alongside other benefits – including help with rent, council tax, fuel bills and a free TV licence for those over 75. That’s why Government is taking significant steps to raise awareness and maximise take-up.
The Government also offers direct financial help to low-income pensioners through Cold Weather Payments (in England & Wales) – and the Warm Home Discount scheme which provides eligible low-income households across Great Britain with a £150 rebate on their winter energy bill. We expect over three million households, including over one million pensioners, to benefit under the scheme this winter.
Low-income pensioners and others struggling with the cost of living should contact their local council to see what further support may be available to them, whether through energy support programmes or through the Household Support Fund (in England).
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential implications for her policies of Wild Justice's report entitled Collateral Damage: The Rodenticide Stewardship Scheme - is it working?, published in November 2024.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Rodenticides Stewardship Scheme was developed by The Campaign for Responsible Rodenticide Use UK to promote responsible use and is overseen by the Government Oversight Group for Rodenticide Stewardship (GOG), chaired by the Health and Safety Executive. The GOG is conducting a review of rodenticide stewardship, under which it will consider all appropriate evidence. The detailed work of this review is expected to be completed in 2025.
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether she has made an assessment of the (a) potential merits and (b) viability of auto enrolment for pension credit.
Answered by Emma Reynolds - Economic Secretary (HM Treasury)
It is not currently possible to accurately identify people who may be entitled to Pension Credit nor to determine how much they may be entitled to on the basis of the data which DWP holds. Like all means-tested benefits, a person’s eligibility for Pension Credit depends on their financial and personal household circumstances - information which, in most cases, DWP does not hold. Entitlement to Pension Credit is only established once a claim is made and award decisions often require the judgment of a decision maker weighing up evidence which cannot be done automatically.
It is however possible to identify certain households as highly likely to be entitled to Pension Credit on the basis of Housing Benefit data which DWP holds. This means we can scale-up last year’s ‘Invitation to Claim’ trial by targeting approximately 120,000 pensioner households who are in receipt of Housing Benefit and who may also be eligible for, but not currently claiming, Pension Credit. We will be inviting these households to apply for Pension Credit by 21 December, which is the latest date for making a successful backdated claim and still qualify for a Winter Fuel Payment.
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential impact of moving the qualifying week for Pension Credit to (a) 30 September, (b) 31 October and (c) 30 November 2024 on the number of eligible claimants.
Answered by Emma Reynolds - Economic Secretary (HM Treasury)
There is no qualifying week for Pension Credit. A claim for Pension Credit may be made at any time and may be backdated for up to three months as long as the entitlement conditions are met during that period. This means that a pensioner who was eligible for, but had not claimed, Pension Credit during the qualifying week for the Winter Fuel Payment for winter 2024-25 (16 to 22 September 2024) can still qualify for the payment if they make a successful backdated application for Pension Credit by 21 December 2024.
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure adequate resources to support the surge in applications for pension credit.
Answered by Emma Reynolds - Economic Secretary (HM Treasury)
Prior to the Winter Fuel announcement, Retirement Services Directorate (RSD) had 352 Full Time Equivalent (FTE) staff deployed on Pension Credit claims. Since the announcement, a deployment plan has been agreed to deploy an additional 537 FTE into RSD to support Pension Credit. With a further 156 FTE planned to onboard from recruitment between November 2024 and January 2025.
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential (a) financial cost and (b) impact on levels of child poverty of introducing a child element of Universal Credit of (i) £287.92, (ii) £191.95 and (iii) £143.96 for (A) third and (B) further children.
Answered by Alison McGovern - Minister of State (Department for Work and Pensions)
We are committed to tackling child poverty and are introducing free breakfast clubs in every primary school to ensure children are fed a nutritious breakfast and are ready to learn. The new Ministerial Taskforce will drive cross-government action on child poverty, starting with overseeing the development of our ambitious new strategy in line with the Opportunity Mission.
After initial engagement, the formal work to develop the new child poverty strategy will begin and we will publish a Full Terms of Reference in the coming weeks. We will explore how we can use all the available levers we have across government and wider society to drive forward the change our children need.
Asked by: Chris Hinchliff (Labour - North East Hertfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she plans to take to help support women affected by the rise in the State Pension age in North East Hertfordshire constituency.
Answered by Emma Reynolds - Economic Secretary (HM Treasury)
DWP offers employment support for eligible customers of all ages, including those below State Pension age, through the network of Jobcentres across the UK, and through contracted employment programmes.
A dedicated offer for older workers seeks to provide tailored support for those affected by low confidence, menopause, health and disability or caring pressures, and out of date skills or qualifications. This includes an online midlife review tool that supports people to assess their health, wealth and skills.
The government has set out ambitious plans to improve employment support by bringing together jobcentres and the national careers service.