Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the time taken for Pension Credit applications to be approved and what steps her Department is taking to reduce the time taken for Pension Credit applications to be processed.

DWP works to a planned timescale of 50 working days to clear Pension Credit claims. The most recent information on processing times for Pension Credit was published in the DWP annual report and accounts 2023 to 2024 - GOV.UK (ARA) on 22nd July 2024. This shows that in 2023/24 DWP cleared 192,000 Pension Credit claims within the planned 50 working day timescale, equating to 77.7%. The next publication of the ARA will include claims processed in the Financial Year 2024 to 2025, which is due for publication in the summer.

As a result of the increase in Pension Credit claims, the Department has deployed over 500 additional people to ensure it has the capacity to assess all claims in reasonable timescales. The latest available information for week commencing 20 January 2025 shows that the Average Actual Clearance Time for Pension Credit is 45 working days. However, Pension Credit is a complex benefit, and some claims require additional investigation or information from the customer, which can result in longer processing times.

Please note, the Average Actual Clearance Time figure shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard. It is rounded to the nearest working day and based on the week the claim was cleared, rather than the week the claim was made.