Abuse of Customer-facing Workers
Debate between Chris Evans and Adam Dance(1 month, 1 week ago)
Westminster HallRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Chris Evans
I agree with my hon. Friend. One of my first jobs was working on a fruit and veg concession in Kwik Save. Kwik Save is no longer on the high street, but I still remember the scourge of shoplifting there, and the fear of approaching would-be shoplifters owing to the threat of violence. Very often these are low-level crimes. We write them off as nothing, but they can lead to larger problems in society. We need to crack down on that, and I hope the Government will give some indication on that today. I will try to develop that point as my speech goes on.
Adam Dance (Yeovil) (LD)
The staff at St Michael’s Co-operative in Yeovil have reported to the police more than 100 incidents of shoplifting a week, but the police presence still is not forthcoming. Do you agree that rural police forces need a lot more funding?
Chris Evans
Absolutely. We need more funding and we need more police on the beat. It is vital that we treat these cases seriously. There is a serious underlying threat of violence if would-be shoplifters are approached. Shop and retail workers need the assurance that when they call the police, they will come out and take the incident—including any threat that came with it—seriously. I particularly understand that threat in rural areas. A shop owner might decide to close down, leading to the end of what might be the last shop for miles around. It is imperative that we do something about this, particularly in rural areas.
Will the Minister meet representatives of USDAW to discuss how the Government can empower workers to speak out and report incidents of abuse? I want the measures introduced by the Government to successfully tackle retail crime. They have the potential to transform the lives not only of shop workers, but of every person in a customer-facing role. I say that because, should the Government’s legislation be successful, it must be implemented across all sectors.
As chair of the all-party parliamentary group on customer service, I work closely with the Institute of Customer Service. The team there have campaigned tirelessly against the abuse of all frontline workers through their “Service with Respect” campaign.