Protecting Older People from Fraud (Wales)

Chris Evans Excerpts

Tuesday 15th October 2013 Westminster Hall

[Paul Murphy (Torfaen) (Lab)]

I am glad to be serving under your Celtic chairmanship, Mr Weir. I am sure that you understand that some of the issues in today’s debate are very much relevant to the whole of the United Kingdom. I am also grateful to the Minister, whom we look forward to hearing from later.

A few statistics will show the extent of scams just in Wales, and how they affect all of us who represent Welsh constituencies. Between February 2012 and February 2013, 2,500 scams were reported, but it is reckoned that only 5% of scams that occur are reported to the authorities, so the total number could be as high as 50,000. There were 958 doorstep complaints, with 19 prosecutions, and 1,658 post, e-mail and telephone scams, with only two prosecutions. Those figures are revealing, not least because the majority of the victims of those scams were probably people, such as myself, over the age of 60. Those who are affected by such crooks and gangsters, who prey on our old people, are, I fear, vulnerable, physically and mentally. On average, older people lose £1,200 per person when swindled, although they can lose an awful lot more—their dignity, their self-esteem and, tragically and occasionally, their very will to live.

Recent examples of scams in Wales include one that involved the distinguished correspondent for BBC Wales, David Cornock. His elderly mother was swindled out of £270,000 by fraudsters, eventually leading to her premature death. In addition, a man in my constituency sent money to a non-existent lottery, the so-called European Lottery Guild, while a woman in Wales sent nearly all her money to a clairvoyant in Switzerland. Those examples are only the tip of the iceberg, which is why Age Cymru—a fine organisation—is now campaigning on the issue, led by Gerry Keighley, who used to be the editor of my local evening paper, the South Wales Argus. They are all doing a great job.

[Chris Evans (Islwyn) (Lab/Co-op)]

The Bryn estate in Pontllanfraith in my constituency has been plagued by doorstep scammers, rogue traders and their ilk for a number of years. Thanks to the Bryn residents’ association, a “no cold calling” zone has been introduced, which has had a huge and beneficial effect. Does my right hon. Friend agree that such schemes require further sight by the Government and endorsement throughout the country?

[Paul Murphy]

Indeed I do, and I shall come on to that matter in one of my recommendations to the Minister. My hon. Friend makes an interesting point, however, about the role of neighbours. When someone is aware that an older person or couple, vulnerable as they are, lives nearby, neighbours, as well as friends and family, have a huge role to play in deterring such terrible things, as do citizens advice bureaux and our local authorities’ trading standards departments, all of which are aware of the issues.

I want to bring to the attention of Members a new sharp practice—that is what I shall call it at this stage—resulting from the so-called green companies exploiting the Government’s affordable warmth scheme and the green deal. Those schemes are, in themselves, good; they seek to give vulnerable people, such as those on benefits or who are older, help towards reducing their energy bills, whether through insulation or whatever. I am in no way criticising such excellent schemes, which are funded by the United Kingdom Government, not the Welsh Government, although of course they operate in Wales as well as throughout the rest of the United Kingdom.

Such phone-in companies call older people and try to persuade them to register for advice and assistance, for which they are charged. In reality, those who wish to take advantage of the Government schemes can simply go to the authorities, official help lines, citizens advice bureaux or trading standards departments and ask for advice on what they should do. As everyone in the Chamber knows, however, people are often caught by a person calling on the telephone, and they are susceptible and more vulnerable to such activity.