Oral Answers to Questions

Chris Elmore Excerpts

Tuesday 22nd May 2018 Commons Chamber

[Chris Elmore (Ogmore) (Lab)]

10. What steps his Department is taking to reduce the number of tax credits overpayments.

[The Financial Secretary to the Treasury (Mel Stride)]

Her Majesty’s Revenue and Customs has taken a variety of steps to reduce overpayments of tax credits including real-time income data in-year, guidance that is very clear on these matters, and of course providing appropriate contact routes with HMRC so that those who have changed circumstances can indicate that to our tax authorities.

[Chris Elmore]

Overpayment of tax credits can have disastrous impacts on families; a constituent of mine has been left with a bill of £8,000 as a result of purely administrative errors admitted by HMRC. Such errors can create real financial hardship and in the past have even pushed some families into poverty. Will the Minister start instructing Treasury and HMRC officials to do more to tackle this problem?

[Mel Stride]

HMRC is doing a great deal, as I have already outlined to the hon. Gentleman, in terms of making sure that the correct information is provided. Overpayments do not solely emanate from HMRC; there is of course customer error and there can be negligence or a failure to report a change of circumstances. But I can assure the hon. Gentleman that HMRC is always sympathetic and careful in its approach to anybody in the kind of situation he described.

Banking Misconduct and the FCA

Chris Elmore Excerpts

Thursday 10th May 2018 Commons Chamber

[Chris Elmore (Ogmore) (Lab)]

It is a pleasure to follow the hon. Member for Clacton (Giles Watling). A constituent of mine was affected by this issue 10 years ago, and I agree with the hon. Gentleman that the banks have learnt nothing in that time. It has taken more than a decade for some people to obtain any sort of redress, and that is clearly wrong.

I congratulate my hon. Friend the Member for East Lothian (Martin Whitfield) on securing the debate. It is important that we are now debating the idea of redress and the misconduct of other organisations linked to the banking sector. In the time that I have, I shall focus on the failures of regulatory bodies and how their inaction has thus far failed victims of that misconduct. One of those victims is my constituent Mr Alun Richards, a customer of Lloyds Banking Group. Although much publicity has been given to the actions of RBS, Mr Richards’s case shows that Lloyds too should shoulder the blame. I have repeatedly detailed in the House the misconduct of which Mr Richards has been a victim at the hands of Lloyds bank, its Bristol recoveries unit and the estate agent Alder King, but for those who are unaware of the case, I will summarise it briefly.

Mr Richards was once a successful, and award-winning, farmer and businessman in west Wales. After setting up an account with Lloyds, however, he was soon left destitute when, without warning, it chose to transfer his account to its recoveries unit in Bristol. While the account remained at the unit, Lloyds managers John Holliday and Andrew Pavey allowed chartered surveyors Jonathan Miles and Julian Smith, of Bristol-based Alder King Estates, to act as Lloyds bank managers. Although no secondment agreement was in place, Miles and Smith were suddenly judge, jury and executioner of Mr Richards’s account. A further surveyor, Martin Jones of Swansea-based Lambert Smith Hampton, may also have made decisions despite conflicting interests.

Despite that gross misconduct, the Royal Institution of Chartered Surveyors refused to take action against its members—Miles, Smith and Jones—even when it became apparent that they might have made a management decision and appointed fellow Alder King surveyors as Law of Property Act receivers. Since the incident, Mr Richards has met representatives of the RICS twice. I have written to them many times, but the response on each occasion has been that it is not their problem. When Mr Richards has met them, they have dismissed his concerns and the misconduct of its members. The Association of Property & Fixed Charge Receivers, which represents LPA receivers, and the Insolvency Practitioners Association have also ignored all the claims. Meanwhile, the Solicitors Regulation Authority has refused to consider the actions of its member Richard Hillier of the Bristol-based firm of solicitors TLT, who may have acted with conflicted interests whilst simultaneously representing Lloyds Bank, Alder King and LPA receivers Andrew Hughes and Julian Smith. On top of that, the Association of Chartered Certified Accountants has ignored claims regarding a member of its organisation in Swansea.

In my view, this represents regulatory failure. What has happened to Mr Richards over the last 10 years is more than just an injustice; it has left him without the business that he worked for, and without the career and financial security that he obviously deserves. The misconduct that has taken place across the UK—on, I would argue, an industrial scale—has been swept away by those who have been tasked yet are reluctant to investigate. We need redress for the victims of misconduct and this begins with the regulatory bodies, including the regulatory bodies investigating those members that Members of this House have raised complaints about. I have written to all these organisations, but my letters are often ignored or receive brief, passive responses telling me my concerns and my constituents’ concerns are simply not relevant.

The only way we can move forward is by having an inquiry, having more and better regulation, and ensuring our constituents receive the money they have lost. Mr Richards—who is in the Gallery today—is owed several millions of pounds in redress. This is the only real way forward if we are to help our constituents to get the redress the deserve.

Oral Answers to Questions

Chris Elmore Excerpts

Tuesday 17th April 2018 Commons Chamber

[Mr Hammond]

My hon. Friend is right again. We will only build an economy that works for everyone and every region if we succeed in narrowing the regional productivity gap. For that reason, the Government are fully committed to the northern powerhouse. We have announced a funding boost of £436 million to improve transport connections within the northern city regions through the transforming cities fund, with a further £840 million to be competitively allocated to the largest cities in England. This builds on the record amounts of more than £13 billion over this Parliament that we are already investing in northern transport, which is more than any previous Government.

[Chris Elmore (Ogmore) (Lab)]

One of the ways in which the Chancellor could improve productivity across south Wales and beyond is to invest in the tidal lagoon project, which will bring skills and investment to the area, in line with what he said in answer to the hon. Member for Morley and Outwood (Andrea Jenkyns). So may I encourage him please to bring this investment forward and start delivering for the people of south Wales?

[Mr Hammond]

As the hon. Gentleman knows, the tidal lagoon project is under careful consideration by the Government, and a decision will be made and announced in due course.

Community Bank Closures

Chris Elmore Excerpts

Thursday 8th February 2018 Commons Chamber

[Ruth Smeeth (Stoke-on-Trent North) (Lab)]

I beg to move,

That this House recognises the vital importance of community-based banking; believes that national banks have a responsibility to their customers; is concerned about the effect of branch closure announcements by Lloyds Bank, RBS/Nat West, Santander, Yorkshire Building Society and the Co-operative Bank; and calls on the Government to support measures to protect access to banking services in local communities in the UK.

I thank the Backbench Business Committee for granting this timely and incredibly important debate and the hon. Member for Hazel Grove (Mr Wragg) for co-sponsoring it. I thank colleagues for their support; the number of those in the Chamber on a Thursday afternoon just before the recess demonstrates how important this issue is to us and the communities we represent.

Like many colleagues, I am angry and frustrated, as are my constituents. In the past three months, the three towns I am so privileged to represent have all had bank branch closure announcements, ripping the financial heart out of them. So what on earth is happening? The high street bank has played a fundamental role in our local economy and communities for generations. It has been a rare constant in the ever-changing landscape of our market towns and city centres.

Those bank branches have provided and continue to provide a vital function for local customers, whether it is the pensioner withdrawing her money for the week, the local business depositing the day’s takings, or the young family looking to take their first step on to the housing ladder. Madam Deputy Speaker, I am sure that you can remember, as I can, being taken into a bank by a trusted loved one to sign up for a first account—a big moment. For me, it was a NatWest account with a ceramic piggy bank and, as I proudly represent the Potteries, how could I not celebrate the fact that my piggy bank was a genuine Wade—Woody, made in Burslem?

These cherished childhood memories for so many of us might sadly not be available to the next generation. For millions of people up and down the country, the services that local branches provide are as necessary as they have ever been, but they are disappearing.

[Chris Elmore (Ogmore) (Lab)]

I congratulate my hon. Friend on securing the debate. My first bank was the Midland bank when I was 11, so I therefore discovered I had been a member of that bank for 24 years, much to my shock. On the question of shrinking bank services and millions of people being affected, following NatWest’s decision to close the banks in Maesteg and Pencoed there will be only one bank left in my whole constituency. That is 58,000 people within a geographical area with only one bank. Does my hon. Friend agree that that is a shocking failure of the banking system and that the banks are not following through on the community banking schemes that they are meant to be doing to serve communities?

RBS Global Restructuring Group and SMEs

Chris Elmore Excerpts

Thursday 18th January 2018 Commons Chamber

[Chris Elmore (Ogmore) (Lab)]

I thank my hon. Friend the Member for Norwich South (Clive Lewis), and members of the all-party group, for securing this vital debate.

Small and medium-sized enterprises form the backbone of our economy as well as our communities. The banking industry exists to support them, but the widespread malpractice that plagues the sector has shown that the banks fail those responsibilities catastrophically. Members have given details of the shameful behaviour of RBS, but as has been shown today, such behaviour is not exclusive to that bank.

One constituent of mine—a customer of Lloyds— has lost millions as a consequence of such immoral practices. Mr Alun Richards, who is in the public Gallery today, was once the owner of an extensive farming and property business in west Wales. He became a customer of Lloyds which, after a period of time, decided suddenly and without warning to transfer his account to the Lloyds recoveries unit in Bristol. After Lloyds made that decision, Mr Richards was soon left with nothing. He lost millions of pounds, and the bank took away all his assets, including his home. The manner in which it did so was inappropriate, irresponsible, and without any real explanation. There was little to no support available to Mr Richards, or any attempt to save the business. The solicitors, TLT of Bristol, acting on behalf of Lloyds bank, did so with intimidation and disrespect. Indeed, one Lloyds representative who met Mr Richards was not a Lloyds employee but on the payroll of chartered surveyors Alder King.

In the years that followed, Mr Richards raised complaints with the Royal Institution of Chartered Surveyors about the behaviour of Alder King, as well as with the Solicitors Regulation Authority regarding the behaviour of the solicitors involved. Each of the two regulatory bodies did little to nothing to investigate the situation. I have received many letters from both organisations, and to say that their responses have been half-baked would be an understatement.

Considerable attention has been paid to this issue in the House, including several Westminster Hall debates, and the beginnings of a sitting by the Business, Energy and Industrial Strategy Committee, during which the share price of Lloyds Banking Group dropped. Perhaps this debate will make Lloyds listen and realise that Members of Parliament are going nowhere, and neither are our constituents.

Such mistreatment of SMEs by the banking sector is a stain on the industry, and it is immoral, unjustified, and—unfortunately—widespread. I hope that after this debate, the Government will give due consideration to the atrocious behaviour by Lloyds, Alder King, and regulatory bodies such as RICS and the Solicitors Regulation Authority. Such regulatory bodies are there to deal with complaints, but they have utterly failed.

I am grateful that the Chair of the Treasury Committee spoke in this debate and said that she is in favour of some additional work on this issue. As I have told her, I am now composing a cross-party letter that will go to that Committee and call for a fuller and wider inquiry into the malpractices of the banking sector. This issue goes far beyond just one or two banks, and the system must be better regulated to prevent such behaviour. I hope that the Government will use the examples presented in this debate as evidence to do that, and I fully support the motion and the need for a tribunal service.

In the 30 seconds remaining to me I will also try to speak on behalf of my hon. Friend the Member for Cardiff West (Kevin Brennan). He is unable to attend this debate as he has a diary clash, and he apologises that he cannot be here. His constituents have suffered losses as the results of the practices of Lloyds bank and the receiver Alder King. He points out that the experiences of his constituents are similar to those related by hon. Members in previous debates, and they involve conflicts of interests, actions by banks that damage rather than support local businesses and an unhealthy culture that leads to unethical banking practices that have bankrupted many people who trusted their bank to act in their interest.

Business of the House

Chris Elmore Excerpts

Thursday 11th January 2018 Commons Chamber

[Paul Maynard]

I know that this matter has been discussed on a number occasions in many venues in the House. I ask the hon. Gentleman to focus not just on the input—the number of jobcentres—but the output. There will be more work coaches available across Glasgow, which will lead to better outcomes for his constituents who need support from the jobcentre.

[Chris Elmore (Ogmore) (Lab)]

I have been working with two teenage constituents whose mother sadly passed away after a terminal illness. Due to not having a witnessed will, the daughters will not inherit any of the pension, which will go to the mother’s estranged second husband. Can we please have a statement from the Treasury about the issue of wrongful inheritance?

[Paul Maynard]

The hon. Gentleman raises a point that is important to his constituents, although it is, of course, not one to which I can give him an answer today. He may wish to pursue a written question, which results in a statement of fact from the relevant Department that will help him to progress that particular piece of casework.

Public Sector Pay

Chris Elmore Excerpts

Monday 4th December 2017 Westminster Hall

[Helen Jones]

My hon. Friend is right. I will come to the effect on local economies in a moment. In the meantime, we should note that the costs of going to work have risen since 2010. Bus and coach fares have gone up by 25%. Many low-paid public sector workers are reliant on public transport because they cannot afford to run a car. The cost of a nursery place for a child under two has gone up by 21% on average. In big cities, it has gone up much more. For a child older than two, the cost has gone up by 19.6%.

In addition, public sector workers have seen other attacks on their wages. In many cases, their pension schemes have been changed. They are now having to pay more pension contributions than before. Those on lower pay have been hit by changes to tax credits and will be hit again by the universal credit system. Even when we take into account increases in the minimum wage and changes to the tax threshold, the changes to tax and benefits that the Government have introduced have hit poor working families even harder than those out of work. So much for having a system that makes work pay.

The real effect that those things have on people can be seen clearly in some of the evidence gathered by the trade unions. A Unison survey in 2015 showed that 73% of respondents had had to borrow from family and friends to get by. Some 17% had pawned items and 23% had had to move to a cheaper property or re-mortgage. Some had even used food banks. When those in the public sector—people we collectively employ—are having to use pawn shops and food banks to get by, it shames us all. [Hon. Members: “Hear, hear.”]

Many other staff have real issues, too. In its document on the pay cap, the TUC interviewed a number of people about their experiences. A midwife on £23,000 said she could no longer have a night out or buy gifts for family and friends. An ambulance control worker who works part time—colleagues may have been in an ambulance control room; I can imagine few more stressful jobs—found that his family was £200 a month worse off because of changes to tax credits. A dental nurse had seen her national insurance contributions go up by £28 and her pension go up by £10. That does not seem a lot, but it is a hell of a lot of money for someone on a low wage to lose each month. It is the difference between getting by and not getting by.

[Chris Elmore (Ogmore) (Lab)]

My hon. Friend is making a hugely important and informative speech, as she always does in her role as Chair of the Petitions Committee. On the trade unions point, the Royal College of Nursing has run a campaign in Wales asking the British Government, not the Welsh Government, to fund the public sector pay rise, because the Welsh Government have sustained £1.6 billion of cuts by the British Government to the block grant since 2010. Does she agree that it is not for the devolved Administrations to fund the pay rises? It is for the British Government to step up and increase the funding for our public sector workers to ensure they get the pay rise they deserve.

[Helen Jones]

My hon. Friend is right. This Government have been very good at trying to place the blame elsewhere for a policy they introduced. In fact, so bad have things got that last year the chief executive of NHS Providers told the Health Service Journal that one trust had tracked where its low-paid workers were going when they left. They were leaving to work in supermarkets because the pay was better.

Of course, it is not just pay that has caused problems for public sector workers. While their pay is being held down, they are being asked to do more with fewer resources, and they worry about that because they are committed to their jobs. The TUC report includes interviews with various people. One midwife said:

“The pressures on wards, the size of our caseloads and the level of pressure means we worry about making mistakes.”

Another said:

“I’ve seen people walk away from the profession because they can’t take it anymore. It all affects the continuity of care for the women in our care”.

A firefighter told the TUC:

“My station used to have fifteen firefighters and two vehicles on each day. Now there are only six firefighters and one frontline vehicle.”

That combination of pay restraint leading to real-terms cuts and increased pressure on public sector workers means that in many areas we are now having serious difficulty recruiting and retaining staff.

The school workforce census in 2015 showed that one in 10 teachers had left the profession in the previous year. We now know that one quarter of newly qualified teachers leave within three years. That is the highest since records began, and that is not surprising, because they are under enormous pressure. The Government have tried to deprofessionalise the job. They have taken away the checks and balances that used to ensure that heads did not behave unreasonably. Not all bosses are saints, even in the public sector. Cuts to schools are changing the balance of the workforce. We used to have that balance between young teachers coming in with new ideas and older, more experienced staff who could support them, but that is subtly shifting because schools cannot afford to employ the more experienced staff.

I know of one woman, fluent in two languages, who could not find employment when she wanted to come back into teaching after looking after her children. She can only find a job as a teaching assistant. That is a scandalous waste of her experience and qualifications. The Government got rid of lots of prison officers, and now our jails are at risk of serious violence, yet they are having difficulty recruiting more staff because the pay is poor. The NHS has shortages in various areas—accident and emergency, anaesthetics and psychiatry, for example—and the Government’s response when trusts bring in locums or agency staff is to blame the trusts for spending too much money. In fact, the cure is in the Government’s own hands: recruit staff, train them well and pay them properly. That means not only abandoning policies such as refusing to give trainee nurses a bursary, but stopping treating staff as the enemy, as the Health Secretary did in the case of the junior doctors, and it now seems that he plans to do that again to other staff.

In the Budget the Chancellor announced the Government would fund a pay rise for nurses. It applies to all the “Agenda for Change” staff, although we are used to the Government forgetting that cleaners, porters, lab technicians, support workers and a whole load of other staff work in hospitals, and without them our doctors and nurses could not do their jobs. However, the Health Secretary immediately announced that he wanted to change the conditions of work for staff, particularly their unsocial hours payments, so the Government are giving with one hand and taking away with another.

A very wise old headteacher once said to me—in the days when headteachers stayed around a long time, rather than getting burnt out and leaving—“People say the most important thing in school is that the children are happy, but I think the most important thing is that the staff are happy, because if the staff are happy the children will be happy and well taught.” That needs to be applied in other areas as well. Public sector pay has dropped 15% from its peak, and has lagged behind growth in the economy as a whole since 2016. It is now at its lowest level relative to the private sector since the 1990s, when, funnily enough, there was also a Conservative Government in power. As my hon. Friend the Member for Wrexham (Ian C. Lucas) has said, that has had a huge effect on regional economies.

If we take average public sector pay and look at the number of full-time equivalent workers in a region, we can estimate the loss. The north-west has lost £3.7 billion from its economy; the midlands £3 billion; and London a whopping £9.1 billion. That is all money that would have been spent in local businesses, protecting local jobs. Most of the people we are talking about are low paid and the extra money they get is spent on essentials, but the Government choose to ignore that. They have several excuses, or explanations, depending on one’s point of view. First, they try to say that public sector workers have better terms and conditions than the private sector. Well, they no longer have better pensions—although most of them never did—as their pensions have been changed. Estimates of private sector pay are always depressed by the fact that some areas of the private sector have very low pay indeed. The Government know that, because their statistics authority told them so in 2016 and showed that on a like for like comparison public sector workers are on average paid 5.5% less than in the private sector, not more.

The second attempted explanation usually implies that public sector workers have cushy jobs and have it easy. Tell that to a police officer in the inner city, a nurse in A&E, someone who cleans in a hospital, or the bin men working out in the rain and snow this winter. Cushy? Most Conservative Members here would not last a week. In fact, I do not think many of us would last a week. The jobs are hard.

The third explanation says that all this is dreadfully, terribly regrettable, but necessary to get down the debt. We need to say that that is simply and absolutely wrong because during the time of the public sector pay cap, debt has increased, not diminished. It has increased by £496 billion. So if the answer to debt is a public sector pay cap, someone is asking the wrong question. The Government fail to take into account the tax that the public sector generates. It has been estimated that for every 1% increase in public sector pay, at least £710 million worth of tax receipts are generated, possibly as high as £800 million, cutting the amount that is spent on tax credits and benefits. That reduces the total cost of a 1% increase to around £600 million. Opposition Members will say, “That is a lot of money”, which it is, but it is a drop in the ocean compared with what the Government have spent on reductions in corporation tax.

The total of the reductions in the main rate of corporation tax, the small profits rate and the combined rate costs the country £16.5 billion a year on current prices. So there we have it: tax cuts for big companies and pay restraint for public sector workers. Nothing could tell us more about the Government’s priorities. They also ignore the fact that public sector pay increases generate more jobs in the wider economy and at least £470 million in the wider economy, probably nearer £800 million, and that supports at least 10,000 full-time equivalent jobs in hospitality, transport and retail. The truth is that the policy is based on a failed economic model.

Palace of Westminster: Restoration and Renewal

Chris Elmore Excerpts

Wednesday 25th January 2017 Westminster Hall

[Michael Ellis]

Shall we put it this way? It will happen if not in due course, then as soon as is reasonably practicable.

[Chris Elmore (Ogmore) (Lab/Co-op)]

I am not sure about weasels, but this sounds like a sketch from “Yes, Minister”—Sir Humphrey Appleby’s next line would be “at the appropriate juncture”. My hon. Friend the Member for Rhondda (Chris Bryant) said that each year we delay costs £85 million. We have heard how the public support the decant and improvements to the House, but the longer we delay, there is a risk that we will lose public support, so I encourage the Minister to get on with it. He seems to be putting forward a case for a full decant, which many of us support, but we need to get on with it.

[Michael Ellis]

What we decide to do is a matter for the House. I reiterate that we aim to bring the matter to a vote as soon as possible. We have to take the time—and have taken the time—to consider very carefully the details of the proposed recommendations and their implications. It is not simply a question of reading a report that has taken a year to prepare. We want to consider those recommendations and their implications carefully. We have taken advice on a range of technical and governance issues made by the Joint Committee report by, for example, consulting with the Infrastructure and Projects Authority. It is only right, too, that Members consider the report of the Joint Committee carefully. I urge all of them to read it in full if they have not done so already.

Oral Answers to Questions

Chris Elmore Excerpts

Tuesday 29th November 2016 Commons Chamber

[Mr Hammond]

What I will do over the medium to long term is get the British economy back on to a firm footing, so that we can fund all those investment needs—which we do have, as the hon. Gentleman points out. Let me turn the question around. Scotland will receive £800 million of additional capital funding through Barnett consequentials as a result of the announcement made last week. From the tone of the hon. Gentleman’s question, I feel sure that the Scottish National party will want to confirm that that money will be used in Scotland, as it will in England, to target productivity-raising capital investment, so that the Scottish economy can perform more strongly in the future.

[Chris Elmore (Ogmore) (Lab/Co-op)]

7. What assessment he has made of the potential effect on the ability of small and medium-sized businesses to raise capital of the UK leaving the EU.

[The Economic Secretary to the Treasury (Simon Kirby)]

The UK remains very much open for business and the Government are committed to supporting SMEs to access the capital they need to grow, as demonstrated by the £400 million increase in funding for the British Business Bank announced at the autumn statement, unlocking £1 billion of funding.

[Chris Elmore]

The Minister will be aware that more than £10 billion of EU structural funds is invested annually in the UK, particularly in Wales. Indeed, in my constituency of Ogmore, many small and medium-sized businesses have benefited from Jobs Growth Wales, which is a success of the Welsh Labour Government. Will the Minister give a cast-iron guarantee to the people of Wales that structural funding will continue, pound for pound, after we leave the European Union?

[Simon Kirby]

We want to see the economy benefit every part of the UK. It is interesting to note that there are almost 1 million new businesses in our country since 2010, and I note the Prime Minister’s announcement at the CBI conference about the new patient capital review, which will be interesting, I am sure.

Concentrix

Chris Elmore Excerpts

Wednesday 26th October 2016 Commons Chamber

[Chris Elmore (Ogmore) (Lab/Co-op)]

Like many Members on both sides of the House, I have been inundated by constituents since the official Opposition—particularly my hon. Friend the Member for Sheffield, Heeley (Louise Haigh)—exposed the disgrace of what Concentrix has been doing.

One concern for me is that this seems to be a deliberate attack specifically on women—often innocent single mothers—and that is completely unacceptable. One case that was brought to my attention in my constituency involved a single mother living in a property with four flats. She was told on three separate occasions that she was living with each of the other tenants. She was then told that she was living with another tenant in the next block. Unsurprisingly, my constituent found it rather difficult to prove that she was not living with these people, particularly when she did not know the other people living in the other flats. That is not uncommon when someone is living in supported housing and focusing on bringing up their children, which is what we would think would be the whole point of a tax credit, allowing these women to work.

The key thing to remember is that none of us who have been helping constituents impacted by this travesty has any idea how many others in our communities have been affected but have not reached out to us, as Members of Parliament. It is important to recognise that, in contrast to how the Government may view people in receipt of tax credits, the vast majority are hard working and proud, with many affected by Concentrix having suffered in silence.

Ultimately, there are two forces to blame for the scandal: Concentrix and the Government. The actions of Concentrix can be labelled only as atrocious, yet, last month, when it learned that it would no longer have the contract renewed, its response was that it came “as a significant shock”. We can only conclude, therefore, that it saw little wrong with what it was doing.

The Government are, however, ultimately to blame. We should, of course, hold Concentrix to account for what it has done, but we should recognise that the true fault lies with the Government. Concentrix acted in a way that, because of the Government contract, was based on a payment-by-results model. The Government agreed to a deal with Concentrix under which they would pay more and more depending on how many people’s tax credits were removed, so it is no wonder that Concentrix acted so inappropriately.

If the issue surrounding Concentrix was isolated, the Government might have been able to claim that this was an honest mistake. The reality is, though, that the horror stories we are hearing today are indicative of this Government. Along with the bedroom tax, ruthless benefit sanctions and a handful of other policies, the hiring of Concentrix is yet another action by this Government that has led to record numbers of people being reliant on food banks. In Pencoed, in my constituency, a food bank will be opened at the end of this month. Ultimately, the blame for there being such demand lies with the Government.

The Government have shown yet again that they treat people in receipt of social security as a resource they can harvest money from, with no concern for the consequences of their actions. They have shown that they are happy to see more and more people reliant on food banks if that will save them just a few thousand pounds.

Although we may have a new Prime Minister, the attitude towards people in receipt of social security remains the same. As yet another food bank opens in my constituency, and yet another scandal passes, I hope the Government will learn from their mistakes, as I hoped they would learn from their previous errors time and time again. I am afraid to say, though, that I do not hold out much hope.