Royal Mail: Universal Service Obligation Debate
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Chris Coghlan
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Royal Mail: Universal Service Obligation
Chris Coghlan Excerpts(1 day, 11 hours ago)
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Sir Ashley Fox
If the hon. Gentleman stays, he will find that I answer most of those points in the remainder of my speech. Since 1840, the principle of the USO has been simple: everyone in the United Kingdom, no matter where they live, should have access to a reliable and affordable postal service. It is a promise of fairness. If I post a letter in Bridgwater, it costs the same to deliver to an address in Inverness as it does to one down the road in Taunton.
Chris Coghlan (Dorking and Horley) (LD)
I fully agree with the USO, but in some postcodes in my constituency 20% of first-class mail is delivered late. In Buckland, there is no mail service at all when the postlady is on holiday. Does the hon. Member agree that the Government must work with Royal Mail to improve service?
Sir Ashley Fox
Indeed. The hon. Gentleman will find that if only 20% do not get next-day delivery, they are doing better than average; that does not speak highly of Royal Mail. Since I was elected last year, many of my constituents have told me that Royal Mail is not working as it should. After hearing those concerns first hand, I visited the sorting office in Bridgwater.
In January, I ran a sample survey to ascertain the scale of the problem in my constituency. I ensured that each town and village was sampled, as I wanted to ensure that every area was covered. I had hundreds of responses. Only one in three got a delivery every day; 15% said they received post once a week or less frequently.
In North Petherton, a constituent repeatedly received a bundle of letters delivered once a week, with no Royal Mail van spotted during the rest of the week. I had a report of no deliveries in Othery for more than a fortnight. My constituents had to travel to the sorting office in Bridgwater to collect post personally. In Cossington, a constituent’s weekend magazine subscription went missing for seven weeks in a row. No one area had a wholly good or wholly bad service. In Burnham-on-Sea, 48% of respondents gave Royal Mail 10 out of 10 for reliability of service, and 30% gave it zero out of 10.
It seems that if a household is on a route with a good postie, it gets a great service, but if that route is not allocated, the letters sit in the rack for days on end with nothing happening. That is simply bad management.