Charlotte Nichols
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Retail Workers: Protection
Charlotte Nichols Excerpts(4 years, 9 months ago)
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Charlotte Nichols (Warrington North) (Lab)
I thank my hon. Friend the Member for Weaver Vale (Mike Amesbury) for securing this important debate. Before I begin, I will declare an interest: I worked for five years for the trade union USDAW, which has done fantastic work alongside the British Retail Consortium in raising awareness of and tackling violence against shop staff. In the context of the TUC’s HeartUnions Week, I want to put that good work on record. I particularly highlight the work of the research and economics department, who are so often the unsung heroes behind the scenes of the union’s campaigning work on this issue.
Shop workers in my constituency, many of whom are on zero-hours contracts with poor terms and conditions, are expected to enforce the law on age-related sales. That is one of the key trigger points for violence. Having worked in the retail sector myself, I know from experience only too well how things as benign as not having someone’s preferred sandwich in stock, or asking whether they would like a carrier bag, can result in a volley of abuse being unleashed. Sadly, management may treat staff even more poorly than the customers do.
Retail is the largest employment sector in our country. If the Government are serious about levelling up, alongside a desperately needed industrial strategy in retail, they should do more to end the scourge of violence against retail staff; that should never be part of the job. That includes working constructively with trade unions in the retail sector to create a working environment that is free from violence and the fear of violence; reforming the criminal injuries compensation scheme to ensure that low-paid retail staff on insecure contracts who have been assaulted are eligible for the maximum possible compensation, including covering any loss of earnings; and reforming sentencing legislation to make assaulting retail staff in the course of their work a specific offence. I hope this important debate will kick-start that work.
Sir Gary Streeter (in the Chair)
Everyone has been so concise that the hon. Member for Harrow West (Gareth Thomas) now has eight minutes.