Oral Answers to Questions Debate

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Department: Cabinet Office

Oral Answers to Questions

Caroline Dinenage Excerpts
Thursday 18th January 2024

(11 months ago)

Commons Chamber
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Oliver Dowden Portrait Oliver Dowden
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That is precisely why we set up the Public Sector Fraud Authority and I can update the House that in its first year it met more than double its target. In addition, there are both civil and criminal investigations ongoing to bring every person responsible to justice if they have defrauded the taxpayer.

Caroline Dinenage Portrait Dame Caroline Dinenage (Gosport) (Con)
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My constituency boasts the highest number of veterans of any in the UK, with about 12% of people having served, but the veterans agency is not assisting me and other MPs like me in serving my constituents, because when I raise issues with it, it insists on responding via ministerial correspondence from the Ministry of Defence. There can therefore be no direct interface with it, making it very time-consuming and frustrating for my constituents. Will the Minister get the veterans agency to introduce an MPs helpline so that veterans’ concerns can be answered quickly and efficiently?

Johnny Mercer Portrait The Minister for Veterans’ Affairs (Johnny Mercer)
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I believe my hon. Friend is referring to Veterans UK, which is being retired because I am well aware of the plethora of issues. We have staff there who work incredibly hard but with very poor resource, and consequently the experience of veterans has not been what I want it to be. We are retiring that brand and completely revamping those services. I take on board the point about an MPs hotline, which exists in other Departments, and I can confirm that we are looking to establish the same thing in the new organisation to meet these claims.