Retail Workers: Protection

Bill Esterson Excerpts

Tuesday 11th February 2020 Westminster Hall

[Bill Esterson (Sefton Central) (Lab)]

It is a pleasure to serve under your chairmanship, Sir Gary. This is an incredibly important debate, and it has been one of remarkable consensus on the scale of the problem. I hope the Minister will have some good news in a few minutes’ time in response to the call for evidence, because 115 retail workers have been attacked every day since it closed, according to the British Retail Consortium—a total of 24,000 retail workers. The Association of Convenience Stores estimates that 300,000 retail workers have been either attacked or threatened in that time. In responding to the debate here on 5 November, the Policing Minister described the levels of crime as “obviously unacceptable”.

It is time for me to pay tribute to my friend and former colleague David Hanson, who led that November debate and who championed the cause of retail workers alongside my trade union, USDAW, and many business organisations. I am proud to be an USDAW member and a member of the Co-op as well, because in the context of this debate, their advocacy on behalf of retail staff—both USDAW’s Freedom From Fear campaign and the Co-op’s report, “‘It’s not part of the job’: Violence and verbal abuse towards shop workers”—has been phenomenal. Today, 228 days after the close of the call for evidence, I repeat David’s call for a response that delivers a crackdown on this pernicious blight on our retail sector and the appalling catalogue of attacks on shop workers, which, sadly, we have heard described in graphic detail by a number of hon. Members during this debate.

I congratulate my hon. Friend the Member for Weaver Vale (Mike Amesbury) , and I thank all those who have contributed to the debate. I thank the business community and trade unions alike for their contributions. My hon. Friends the Members for Hackney South and Shoreditch (Meg Hillier), for Birmingham, Erdington (Jack Dromey), for Warrington North (Charlotte Nichols) and for Harrow West (Gareth Thomas) all spoke brilliantly, and I thank all hon. Members who intervened as well.

That brings me to my questions for the Minister. Police numbers have declined by 21,000 since this Government came to office. The Government have now promised an increase; indeed, the last Prime Minister started action to increase the recruitment of police officers, but she found that police officers are leaving the service nearly as fast as they can be recruited. The Policing Minister will be acutely aware of how difficult a promise that is to keep, but he must keep it, and in a timely fashion.

We require shop workers to uphold legislation passed by Parliament, so the least we can do is ensure that we protect those same workers. Legislation on solvents, knives, alcohol and tobacco must all be enforced by staff, and all can be the subject of tensions and verbal and physical attacks. The least we can do is ensure that the police have the resources to prevent assaults. Having more police is an essential prerequisite for the prevention of retail crime. Industry is taking steps—£1 billion-worth of steps—and employers absolutely have a responsibility, which they should be held accountable for meeting, to look after their workers. However, the public authorities should act as well, and that is why I repeat that call for the police officers on our streets to support retail workers.

Retail staff should also be able to rely on the justice system. That means prosecutions for violence, abuse, theft and shoplifting, and support for businesses and their staff. Failure to prosecute lets down the victims, so the Government need to ensure that the criminal justice system is equipped to act. The alternative is repeat offences and ongoing intimidation, threats and violence. A caution is not the answer. Consequences must be meaningful, not meaningless; that is why the Association of Convenience Stores calls for a review of the out-of-court disposal system, which needs attention and a response from the Minister. The association’s concern is that it is not disrupting offending and, indeed, is allowing repeat offending against retail workers.

That brings me to the call for tougher sentences and an answer to the question asked by David Hanson and by my hon. Friends. Will the Government legislate to protect shop workers, including, but not exclusively, when enforcing legislation such as age restrictions on sales of corrosives and knives? We have protections in place for emergency workers, and rightly so. Is it not time we did the same for retail workers? Will the Government create a specific offence of assault on a retail worker? Will they review the £200 shoplifting limit, below which no action is taken on thefts? Will they look at the role of organised crime gangs in attacks on shops—an added threat to staff and communities that also needs attention?

As Helen Dickinson of the British Retail Consortium put it:

“No one should ever go to work in fear for simply carrying out their job. Retail workers are at the core of our communities across the country and these horrific crimes impact these skilled, passionate and determined individuals that make the industry what it is.”

This is an incredibly important industry, and I hope that the long-awaited industrial strategy for retail includes an element of protection for retail workers. I hope the Minister comments on that.

My friend David’s last words in Hansard were that

“this issue will not go away and will be dealt with by Parliament.”—[Official Report, 5 November 2019; Vol. 667, c. 252WH.]

I hope he is right, and that the Minister will give some hope that the Government will give retail workers the support and protection they need and deserve.