Residential Estate Management Companies

Ben Goldsborough Excerpts

Tuesday 22nd April 2025 Westminster Hall

[Ben Goldsborough (South Norfolk) (Lab)]

It is a pleasure to serve under your chairship, Mr Stuart. I thank the hon. Member for South Devon (Caroline Voaden) for securing this important debate. This issue comes up time and again in my postbag, particularly from residents in Wymondham town in South Norfolk.

My constituents have raised three clear and pressing concerns, which I hope the Minister will be able to address in his closing remarks. First, there is a glaring lack of accountability and transparency when it comes to estate management companies. Residents are often left with no clear route to challenge fees or demand better services. At a time when every penny counts, we cannot allow these companies to make up charges on a whim and profiteer at the expense of hard-working families.

Secondly, there is no effective legislation compelling developers to hand over services and responsibilities in a timely and orderly fashion, resulting in confusion, inconsistency, and, in many cases, residents caught in limbo. Thirdly, and perhaps most importantly, residents on these estates are paying twice: once through council tax, and again through ever-increasing estate management fees. In return, they often receive a poorer level of service than their neighbours who do not live on managed estates.

I recently sat down with Kevin, a constituent who lives on a Persimmon estate in Wymondham. Like many others, Kevin’s experience has been frustrating and, frankly, unacceptable. Some services on his estate have been adopted; others have not. The local highways remain unadopted, and the water and sewage infrastructure is still being managed by a private management company, because Anglian Water has not yet adopted it. Kevin and his neighbours are left paying for a system that does not work properly, and they are rightly asking: why? I want to put Kevin’s question directly to the Minister: why can developers not be made responsible for the upkeep of estates until full adoption by the relevant authorities is complete?

This is not just a question of regulation but a matter of fairness. If we believe in levelling up and supporting our families in every part of the country, we must act to ensure that residents are treated with respect, and to give them the services they pay for. I look forward to hearing the Minister’s response.

[Graham Stuart (in the Chair)]

If colleagues are able to speak for 90 seconds, that will be tremendous.