Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

2nd reading
Tuesday 4th February 2025 Lords Chamber

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I warmly congratulate my noble friend on a powerful and very moving maiden speech.

My noble friend is known for being one of the “famous five”, a group of local Labour Party members who helped Tony Blair to be selected as a Labour candidate in 1983, as he indicated; the rest is history. My noble friend stepped into those very big shoes when he won the Sedgefield constituency, but he clearly showed that he could fill them. He was immensely proud, as he said, that he had been instrumental in bringing a Hitachi Rail factory to Newton Aycliffe.

The House will have realised how equally proud he is of his northern industrial heritage. A Sedgefield lad born and bred, he still lives in his constituency and he showed us the love that he has for it, for that heritage and for County Durham. However, he was too modest to say that he is working on a PhD on its culture and class issues. My noble friend’s background and solid life experiences will ensure that he makes a formidable contribution to this House. I know that he will be given a warm welcome.

I supported the previous Government when they sought to reform the private rented sector to the benefit of tenants, and I support my Government now in ensuring that reform happens. I was really disappointed that the Conservative Party has refused to support the legislation, when both pieces of legislation have the same aim. The Government have developed comprehensive protections for tenants and, at the same time, recognise the contribution made by responsible landlords who provide quality homes. It is clear that great care has been taken in the drafting of this Bill to avoid unintended consequences. Of course, there are ways in which the Bill can be improved, and we have been briefed by Citizens Advice and Shelter, as well as by several organisations representing different interests in the PRS and those involved in student housing, but all expressed general support for the Bill and its aims.

I believe this legislation has the power to transform the private rented sector into a place where tenants can access safe and decent properties at a fair price in the knowledge that, unless their landlord has good reason, it is a place they can call home for as long as they like. It also presents an opportunity for the vast majority of good landlords to establish longer-term tenancies and to show that the minority of bad ones have no place in the sector.

In the Bill, there are issues about the Courts & Tribunal Service, the removal of fixed-term tenancies and enforcement capacity—to name only some aspects. In the time we have, I will focus on a few: first, the impact on social landlords; secondly, the new ombudsman and the role of agents in helping to get that right; and, thirdly, student accommodation. If we are truly to solve the housing emergency, we need to deliver the complementary goals of increased supply and stronger regulation that will ensure that homes are built and maintained at a high standard. This Bill is key to the second half of that equation.

In the social housing sector, it is clear that much has been done by the Government already to allow social landlords to gain access to properties in need of essential redevelopment and improvement works. Regeneration can restore pride in communities and in places that have been left behind, so I am pleased that changes in this legislation will not impede housing-led regeneration and redevelopment.

I know there are concerns that some of the proposed changes to rent increases might impact on social landlords’ ability to increase rents in a harmonised way and affect their ability to deliver repairs and maintenance. There are also concerns about accessing the First-tier Tribunal. I hope the Minister will be willing to meet the National Housing Federation to discuss these.

I turn now to the very welcome proposal for a new ombudsman for the private rented sector, and I declare an interest as the chair of the Property Ombudsman scheme—TPO. It is right that all renters, whether in social or private rented housing, can access quick, fair, impartial and binding resolutions for complaints about their landlord. Can the Minister clarify whether a PRS ombudsman would apply to social landlords’ market rent tenancies?

In the private rented sector, TPO has been dealing with complaints against letting and managing agents for over 20 years. It dealt with 70,000 inquiries last year. That has taught us that tenants’ complaints often include not just the agents but the decisions and actions of their landlords as well. For example, where there is a cost to repair a property, landlords need to authorise payments and instruct agents to carry out the work. From a tenant’s point of view, the agent and the landlord are one and the same, so letting agents will have an important role in delivering the objectives of the legislation.

Whether the decision be that there is one combined ombudsman for the PRS and social housing sector or two separate ombudsmen, it needs to be clear that the purpose of the ombudsman is to provide clarity to tenants on where to go for redress. This will be a new concept for the 50% of PRS landlords who do not employ agents. Can the Minister provide some clarity on how they will be engaged with the process?

I welcome the proposed landlord database. Agents will be required to use the database to check whether the properties that landlords ask them to market are registered as well as that the landlord is registered with the new PRS ombudsman. Can the Minister please clarify whether the database is intended to be a one-stop shop that agents and tenants can use to check the property is registered and compliant and that the landlord is registered for redress?

It is a complex area, with the potential for tenants to find themselves lost and frustrated. A lettings dispute can involve on average five different unresolved issues. Will the Minister consider how the database could be developed to help tenants triage multiple issues to ensure that serious hazards are referred to local authorities, landlord issues are directed to the new ombudsman, agent issues are referred to the Property Ombudsman and rent issues are appointed to the First-tier Tribunal?

Joint investigations will be required and both ombudsmen will need to be able to refer cases to local authorities for enforcement, especially when homes fall short of the decent homes standard and Awaab’s law. Just as the Property Ombudsman now works with redress providers and trading standards, a joined-up approach will be required to ensure that the new system works for both tenants and landlords.

I raise a final issue: the impact of the Bill on student housing. The Government have said that they will exempt purpose-built student accommodation from the decision to end fixed-term tenancy agreements. They subsequently included off-street accommodation, where most students live in their second and third years. Unfortunately, as far as I understand it—although it was not clear from the Minister’s introduction—this will not apply to one- and two-bedroom apartments, yet these account for a third of all student housing. The university sector believes that this is likely to cause confusion and disruption for students and could lead to landlords exiting this market because of the uncertainties. If that is the case, will the Minister agree to look at this again?

This is a complex Bill that will have an interesting Committee stage, but I assure the Minister that the organisation that I chair—the Property Ombudsman—is ready to offer its substantial experience of the PRS to help ensure that the Bill works for tenants, landlords and agents.

Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

Committee stage
Tuesday 22nd April 2025 Lords Chamber

However, more generally, we must recognise that more needs to be done in this area, whether it is simply the amendment proposed by the noble Lord, Lord Willetts, to which I have added my name, or the more general change that is set out in the other amendments in this group. A vibrant private rented sector for students is necessary if we are going to protect and increase educational opportunity in this country. It is not sufficient, of course, but it is genuinely necessary. I hope the Minister will recognise both this and that student accommodation in general needs to be treated as the distinctive case that it is.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, briefly, I support Amendment 40, to which I added my name. I am concerned to ensure that we do not inadvertently damage further the student accommodation market. There is already a very severe shortage in student housing. The proposal to end fixed-term tenancy agreements could have such an impact. I have received very detailed briefings from UniHomes—supported, I know, by Unipol—Universities UK, HEPI and other organisations intimately involved in student housing.

Purpose-built student accommodation will be exempt from this decision, but student accommodation provided by the private rented sector is not offered that exemption. I know that the government objective, which I fully support, is to deliver security and stability to tenants, but I do not believe that the Bill, as it stands, will deliver that for all students. As the noble Lord, Lord Willetts, pointed out, on average, private sector accommodation is cheaper than purpose-built accommodation, so it is an important source of housing for domestic students who are economically disadvantaged. I hope that the Minister will recognise that possibility and not jeopardise such provision, as many think this might. It would be worth considering granting the exemption granted to purpose-built student accommodation to the student private rented sector in total. Other suggestions have been made and I hope that the Minister will consider them all to ensure the stability of student accommodation.

[Lord Shipley (LD)]

My Lords, along with the noble Lord, Lord Willetts, and the noble Baronesses, Lady Wolf and Lady Warwick, I have signed this amendment. I spoke about this issue at Second Reading.

The noble Lord, Lord Willetts, reminded us that there are three totally different rental regimes for students: purpose-built accommodation, including large blocks; the HMOs, which are larger properties in the private rented sector; and the smaller private rented sector accommodation. The noble Lord was absolutely right to say that the achievement of so many young people in going to university has been dependent on the availability of accommodation in the private rented sector. From my time in Newcastle upon Tyne, I know how fundamentally important the PRS was to the growth of the universities in the city. I think the Government accept that a special arrangement is needed for an academic-year contract, but that has to include those in one-bedroom or two-bedroom properties; they also need to be exempted as part of ground 4A, which currently restricts the exemption to houses in multiple occupation.

The Government have Amendment 202 in this group, and I am keen to hear what the Minister will say about that and to what extent she feels it will help us solve the problem. There is a danger that unscrupulous landlords will define properties as being for students when they are not, in order to bypass the impact of this Bill when enacted. I thought a lot about that and believe that the Government can mitigate that possibility. It might be done through the register; there may be ways of delivering a solution by that means. It occurred to me that it may be possible to use non-liability for paying council tax as the basis for a system for identifying those who would qualify for Ground 4A. It would require local authority co-operation and proactive management of the private rented sector, but it can be done—and it needs to be done because students are very important to the lifeblood of many cities and towns across the country. Having a vibrant private rented sector for them to use matters.

If the Government decide that the smaller private rented sector properties do not need additional help, the likelihood, given that students would be able to give two months’ notice under the revised terms of this Bill, is that landlords will decide to stop letting properties in the private rented sector to students, or to reduce their exposure to the student-letting market.

It is a complex area. I recall the Minister saying when she summed up at Second Reading that there are difficulties and issues that have to be considered. I hope that, once she has replied and we better understand the intention of Amendment 202, we can produce something much better when the Bill is on Report.

Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

Committee stage
Thursday 24th April 2025 Lords Chamber

Moved by

[Baroness Warwick of Undercliffe]

24: Clause 4, page 5, line 22, at end insert—
“(5ZB) The court may not make an order for possession of a dwelling-house on Ground 6B (whether or not an order is also sought on any other ground) where the landlord has not complied with section 11A of this Act.”Member's explanatory statement
This amendment would make possession under ground 6B contingent on compensation being paid, rather than compensation being dependent on court proceedings.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I declare an interest as chair of the Property Ombudsman, TPO, for the private rented sector. I have two amendments in this group, Amendments 24 and 30. Both relate to repossession under ground 6B. Their intention is to make possession on that ground contingent on compensation being paid, rather than being dependent on court proceedings. I am grateful for the very helpful briefing on this matter to the National Renters Alliance and specifically to Safer Renting, a renter advocacy service operated by the social action charity Cambridge House.

Ground 6B provides landlords with a route to vacant possession, evicting the renter in the process, to give the landlord the possibility of avoiding a range of sanctions that could be imposed or taken by a local authority when breaches have occurred. As I understand it, the purpose is to protect renters from poor landlord practice—for example, poor housing conditions—while enabling landlords to comply with enforcement action. However, it gives the non-compliant landlord grounds for possession of the property in cases where renter wrongdoing may not have occurred, yet resulting in potential homelessness for the renter. An amendment was made to the Bill in another place to give the court the option of ordering the landlord to pay to the tenant such sum as appears sufficient as compensation for damage or loss sustained by that tenant as a result of the order for possession.

This is a welcome addition to the Bill. The intention of that amendment is to compensate the renter appropriately for the damages of possession. However, Safer Renting, whose staff are experts in supporting renters to access redress, believes that the mechanism for doing so via a court order has significant complications. Under the current proposal, any compensation ordered by the court may not be paid to the renter before their eviction. If compensation is not paid before the eviction, renters may be left to foot the bill for any relocation or legal expenses out of their own pockets.

This is wholly inappropriate and leaves the renter in an extremely perilous position. It is surely contrary to natural justice. Ground 6B would mean that the renter is evicted from their home, forced into finding alternative accommodation—potentially at a higher rate—or faces homelessness. The renter is burdened by the highly stressful situation of having to find a new private tenancy. The renter is likely to be forced to pay for a new deposit in the intermediary period before the possession and the compensation payment, which they may not be able to afford. The renter’s housing move-on is at the mercy of the court system for their compensation—a court system with extreme backlogs and under extreme pressure. This is likely to cause a prolonged period of uncertainty and stress. The renter must find legal representation, potentially at prohibitively high costs, and is expected to take on the additional burden of pursuing an unscrupulous landlord for unpaid compensation. By making the possession contingent on compensation paid up front, the renter does not suffer these consequences and is fairly compensated for any stress and burden experienced.

There are further considerations if a renter is evicted. Renters in priority need must be placed in temporary accommodation and rehoused by the council, at substantial cost to the individual local authority and the public purse. This is further complicated by the prospect that a mandatory ground for eviction could financially disincentivise councils from pursuing the necessary enforcement action against the non-compliant landlord, contradicting the local authorities’ enforcement strategy as the costs of rehousing are passed on to the local authority. This is during a period in which local authorities are spending £2.3 billion on temporary accommodation housing more than 120,000 households, and many councils are in severe financial trouble.

In addition, with deposits now averaging around £1,218, the cost of a new deposit is potentially a major prohibitor to finding new accommodation quickly. Should the landlord fail to return the renter’s deposit on their vacating the property, the renter would be expected to find an additional cash sum likely to be over £1,000. This is highly prohibitive for most renters and leaves them either in potentially dire financial straits or unable to afford access to a new home.

A recent survey by the property company Reposit showed that, of 1,000 renters surveyed, nearly half—48%—had to borrow money to afford a deposit. By ensuring that compensation for possession is paid prior to the possession order, renters will be able to move properties more seamlessly and not face potentially prohibitive financial burdens or barriers.

As the Bill is currently presented, for the renter to access compensation they must rely on the landlord, who has already broken the law, to comply with the court order to pay compensation. There is no guarantee that any compensation ordered by the court will be paid to the renter. In this event, the renter must take the landlord to court. The courts, as I have said, are currently under record backlogs, with most recent data suggesting that the wait time for a small claims hearing is 54 weeks—more than a year. This is an egregious length of time to wait to receive the necessary and appropriate compensation for a vacant possession through a landlord’s non-compliance.

Legal representation is also a major financial barrier that may prevent renters from attempting to claim compensation. Vacant possessions are typically ordered on poor-quality housing where the rent is lower; therefore, the income of the renter is also likely to be lower. It is logical to assume that the majority of renters who receive a possession order will not have the funds to support a legal claim against the landlord for the compensation that they are due. This would be a significant injustice; I hope it can be prevented.

Although some renters would be able to access legal aid funding, the majority and an increasing proportion would not. Legal aid cuts have resulted in 34% fewer legal aid funded possessions proceedings since the introduction of the Legal Aid, Sentencing and Punishment of Offenders Act 2012—according to analysis from Safer Renting.

Furthermore, compensation is not always paid by criminal landlords, even following a court order, as Safer Renting has witnessed in a high number of cases. Safer Renting’s data reveals that, in instances where award for a rent repayment order has been given against a landlord, with the proper status and assets, only 40% of landlords have complied with the order to pay the renter. When the order has been made against an intermediary landlord, compliance with the order drops even further to just 5%. This is contrary to natural justice and the intentions of Parliament in bringing forward the Bill.

I hope my noble friend the Minister will consider how, without compensation paid prior to the possession of the home, renters—particularly those on low or no income—will find the necessary funds to pay for a deposit on a new home while they await a court order. What estimate do the Government make of the additional costs that local authorities in England will incur in cases where priority-need renters are evicted from their homes and placed into temporary accommodation? Will legal aid be made available to renters to enforce compensation orders made by the court under the existing provision for representation in relation to possession proceedings? If so, what is the Government’s calculation of how much extra this will cost? Finally, can the Minister say whether there is an appropriate timeframe for a renter to receive compensation following their eviction?

I hope I have shown that my amendments would deliver a fairer and more just outcome for the renter, where the landlord has acted unscrupulously or without compliance. I beg to move.

--- Later in debate ---

[Baroness Taylor of Stevenage (Lab)]

All noble Lords, including my noble friends, will of course be welcome to any meetings that are held.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I will not attempt to critique the Minister’s response to other amendments or indeed to summarise comments on them. They were all about repossessions, but they were so very different that it would be impossible to do that. I admire the Minister, and indeed the Opposition Front Bench, for trying to pull them all together into one discussion. I will not critique them, but I will look very carefully at what the Minister has said. I particularly thank the noble Baroness, Lady Thornhill, for her support for my amendments.

I know the Minister sought to reassure me that the Bill was capable of covering the concerns that I had expressed. She commented that the courts were best placed to decide on compensation—of course I appreciate that—and that the courts would set out a timeframe for compensation, which I very much welcome and understand. But I am still very conscious of the concerns of the Renters Alliance and its various constituent organisations about the impact of these repossessions, particularly on the most vulnerable, when they are evicted at no fault of their own and are in financial difficulties and under a lot of stress as a result.

I hope the Minister will agree to see how this very real problem could be resolved. I am reluctant to ask her for another meeting when so many others have already been agreed to, but I would appreciate it very much if we could sit down and discuss this, because I feel I would need personally to be reassured that there are parts of the Bill that would satisfy the concerns that I have expressed. I beg leave to withdraw my amendment.

Amendment 24 withdrawn.

Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

Committee stage
Monday 28th April 2025 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My Lords, in my response to all amendments in this group, I will be guided by a principle of stability and fairness—fairness for both tenants and landlords. This is not a debate about unchecked gain, and nor should it result in the erosion of property rights. It is about balance, responsibility and securing a system that works for everyone.

Amendment 75 in my name probes the Government’s reasons for preventing the tenant and landlord agreeing a rent value that is higher than the rent set by the tribunal. Just consider this scenario: the tribunal makes a determination, but then the landlord embarks on a renovation, which includes new appliances and upgrades throughout the property. Under this legislation, even if a tenant voluntarily wishes to pay a higher rent to reflect improvements made to the property, they would be prohibited from doing so. Two consenting adults, tenant and landlord, may well agree that the enhanced value of the home warrants a modest increase in rent. A mutual agreement will exist and yet the Bill would override that agreement. Why should the Government intervene to prevent it? That is one example, but it is, in truth, superfluous to the broader point I wish to make. If a mutual will exists—if two adults come to an agreement, regardless of whether we personally deem their reasons rational—why should any Government say no? Why should this Bill override that choice? We must be careful not to legislate away agency in the pursuit of protection, and I hope the Minister will reflect on that.

Amendment 78 in my name seeks to prevent the Secretary of State expanding the definition of low-cost tenancy by regulation. This definition is important: it is not a technicality but fundamental. It determines not only how a property is treated under the law but how the relationship between the tenant and the landlord is structured. I understand that this is a significant power. Does the Minister agree? Anyone familiar with detail in the implications of this Bill will surely recognise that the power of a Minister to alter the foundations of an existing contract is unacceptable. Therefore, can the Minister commit to removing this regulatory power ahead of Report? If not, can she please set out in writing why she believes the Government should be afforded this power?

Finally, Amendment 86, in my name, probes the Government’s reasons for allowing a six-month period in which an application may be made to the tribunal under the newly constructed Section 14(A1). Six months could lead to a significant increase in claims being directed towards an already overburdened tribunal service. Have the Government properly considered multiple timescales and modelled the impact each would have on the tribunal system? If this vital work has been overlooked, will the Minister commit to reviewing the impact of the chosen timescale on the total claims and return to the Dispatch Box with this at a later time? This is not an unreasonable request, and I hope the Minister agrees.

Many of the amendments in this group are intended to probe the Government’s thinking and understand how they have arrived at the current text of the Bill. Unsurprisingly, given the importance of these matters, this group contains numerous amendments; I hope the Minister listens carefully to the views expressed across the Committee and is not too ready to dismiss them all in her reply. I beg to move.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I will speak to Amendments 80, 80A, 82 and 83 in my name. Each relates to the potential unintended consequences of Clause 7 for registered providers of social housing. I am grateful to the noble Lord, Lord Best, for his support.

Before turning to my amendments, I express my strong support for the Government’s ambition to give greater rights and protections to people renting their home. Since the previous Conservative Government first promised to end no-fault evictions in 2019, almost a million renters have received a Section 21 eviction, which is a leading cause of homelessness. It is right that the Government have acted decisively to end this unacceptable situation for good.

While most of the Bill is focused on reforming the private rented sector, some reforms will affect housing associations because the majority of homes that they provide use assured tenancies. This includes housing for people on low incomes, people needing high levels of support, people in crisis and people in need of short-term and emergency accommodation.

I understand that significant progress has been made to amend the Bill to negate any unintended consequences for social landlords. This has been strongly welcomed by the National Housing Federation and others that support this legislation. There have been welcome changes to ground 1B and ground 6, as well as the introduction of ground 6ZA, which will allow social landlords to gain access to properties both to meet housing need and to deliver essential redevelopment and improvement works. However, housing associations would still very much like to see further clarity in the Bill on proposed changes to the process for rent increases.

Housing associations are not-for-profit social landlords: they invest any income back into the development and maintenance of the homes they provide and into supporting residents and communities. To maintain fairness for tenants, to ensure administrative efficiency and alignment with benefits and utility rates increases, and to provide business certainty for repairs, maintenance and services, housing associations increase all tenants’ rent on the same day, usually in April. The Bill helpfully acknowledges this and attempts to provide a mechanism by which social landlords can still administer annual rent increases in the form of contractual clauses instead of Section 13A notices.

Retaining registered providers’ ability to use clauses in tenancy agreements to increase rents is positive, as it provides them with a practical method for increasing rents on the same day for all tenants. The loss of this rent-harmonisation mechanism would have been a significant disruption—and, indeed, unnecessary, given how heavily regulated this sector is compared with the private rented sector.

However, the ability to use contractual clauses instead of Section 13A notices could be clearer than is stated in the Bill currently. The Explanatory Notes clarify that contractual clause increases can be used, but the Bill says:

“For the purpose of securing an increase in the rent under a tenancy … the landlord may serve on the tenant a notice”.


It goes on. This reflects the wording applying to PRS tenancies, where the word “may” is used in a mandatory sense, as the only way that the landlord can increase the rent is through the process in Section 13 of the 1988 Act. In contrast, where it applies to relevant registered provider tenancies, “may” is used in a permissive sense: the landlord can use a Section 13A notice, but they also have the option to increase by a clause in the tenancy agreement.

The Bill provides for this method of increase by agreement between the landlord and the tenant. However, it does not make it clear whether each increase must be agreed or whether a mechanism for increase in the tenancy agreement covers all increases.

Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

Committee stage
Monday 12th May 2025 Lords Chamber

[Baroness Coffey (Con)]

My Lords, I oppose this amendment. It is rare that I am out of step with my noble friend Lord Young of Cookham, but I am concerned that overregulation of aspects of employment is—how can I put it?—a solution waiting for an extensive problem. One of the things that these amendments do is to yet again give considerable powers to others to set all sorts of training expectations. Candidly, and certainly in the private market, there are simply too many sectors in which government and Parliament seek to rip away control instead of the individual having that engagement and relationship.

We already have the property redress scheme in place, of which letting agents and people who manage properties have to be a part. Do not get me wrong: there are plenty of landlords who are not necessarily doing what they should, at the moment, but there are already mechanisms to put this in place. I do not believe that qualifications, training schemes or similar will make a particular difference.

I am also conscious of what happened with social housing, particularly some of the significant failures that we sadly saw in aspects of local government and housing associations. There was a feeling that something must be done. I am conscious, however, that that does not mean that we need to paint every letting agent or property manager with the same brush. For me, this is overreach on behalf of Parliament and, again, I would like to see the evidence for why we need to go to this extent and why yet another profession that has minimal regulation today now needs to be heavily regulated.

It is again a barrier that would put up agencies’ costs. This is the reality of having to deal with this sort of regulation: the person who pays is the renter, not the landlord. We have to bear in mind that, with the cost of living challenge that we are facing—still the number one issue for the electorate in this country—we are here tonight considering an amendment that will continue to put costs on people who are trying to pay their rent. This is the sort of economic situation that we need to consider for every regulation where we are adding extra barriers to entry to make sure that we keep in mind the people who want to just get on with their lives and have good relationships. They can change in the private sector; that is much harder for people in the social rented sector but, even then, we may have gone slightly too far. We must continue to consider the economic impact on people in this country with every regulation that we pass in this House.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I will speak briefly in support of the noble Lord, Lord Best. I declare an interest, which I recently gave up, as the chair of the Property Ombudsman board. Perhaps I can provide some of the evidence that the noble Baroness, Lady Coffey, wanted because, in 30 years of dealing with complaints about property agents, the Property Ombudsman has seen many disputes that probably would not have occurred had those agents undertaken formal training and qualifications.

In 2023—the latest statistics we have—the ombudsman resolved over 2,200 letting disputes. Of these, over half concerned the management of tenancies where the main issues were the agents’ performance in organising and communicating repair and maintenance issues. For the majority, dissatisfaction in these disputes concerned simple and consistent communication around timescales and, in general, managing expectations. Training for agents on how to manage tenant and landlord expectations would have stopped many disputes arising in the first instance.

In addition, there were more than 500 disputes that related to complaint handling. Again, agents currently do not take a consistent approach to complaint handling, which often leaves both tenants and landlords frustrated. It became very clear to me in my time at the Property Ombudsman that to provide a professional and consistent level of service to tenants and landlords, many letting agents would benefit from formal training. It would not only help agents to provide a better service but set consistent expectations for consumers, meaning that relationships between agents, tenants and landlords would improve.

In my brief intervention, I reinforce the RoPA report recommendations of the noble Lord, Lord Best, indeed reinforced by the work of my noble friend Lady Hayter, that the elements required to implement a training and qualifications regime are already in place. I hope it would not be too significant a leap for the Government to make training and qualifications a mandatory requirement for all letting agents.

Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

Committee stage
Wednesday 14th May 2025 Lords Chamber

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I support my noble friend Lady Whitaker. I want to emphasise the shortage of appropriate accommodation for Gypsies and Travellers, particularly when the size of this community is growing. There are multiple disadvantages linked to insufficient quality accommodation on sites—not only poor education and physical and mental health outcomes but a sense of social exclusion from the wider community.

The dearth of GRT sites and accommodation can cause conflict and tension. Local councillors are beset with complaints if an unauthorised encampment appears in their area. Unauthorised encampments often result from a lack of suitable authorised places. The Government already know these issues, but they need the partnership of the housing sector to drive change and speed up delivery of sites. I know that the social housing sector would like to help the Government in breaking this cycle by providing sufficient and appropriate sites and accommodation. There are a number of measures that can be taken in partnership to deliver more homes, and reduce conflict and costs to the taxpayer.

Renters’ Rights Bill

Baroness Warwick of Undercliffe Excerpts

Consideration of Commons amendments and / or reasons
Tuesday 14th October 2025 Lords Chamber

[Lord de Clifford (CB)]

My Lords, my amendment would extend the grounds of possession to a family in need of providing a full-time carer for a family member. Regarding comments made in the other place, I confirm that I have no direct interest with regard to any property. My interest came only through contact with rural letting agents who have clients who might need a carer themselves or have a family member who does and wish to use their property to house a carer.

The amendment has been revised since the Commons debate on 8 September. One of the concerns, as already mentioned by the Minister, the noble Baroness, Lady Taylor, is that the amendment is drawn too widely and open to abuse. The new amendment restricts who the carers can be used for, this being the landlord, their spouse, their child or a child they have legal responsibility for. We have also changed it so that, if the landlord wishes to give notice to a tenant, they must provide evidence with the eviction notice that a full-time carer is required to care for one of those individuals. This significantly tightens the range of the clause and therefore reduces the ability of an unscrupulous landlord to use it wrongly.

I acknowledge, from having spoken with housing charities, that landlords hold the power in the tenant/landlord relationship, and that approaching and challenging a landlord is difficult. With these changes, the onus would now be on the landlord to provide evidence rather than the tenant. The tenant could then go to the appropriate authority to challenge the eviction if no evidence is provided. We are not looking to change in any way the four-month notice period that a landlord would have to give if a family member needed the house.

I acknowledge that these grounds will be used on very few occasions, but when they are used it will be by a family at a very challenging time, when full-time care is required for an immediate family member. Landlords will evict only if they believe they need a carer for a significant amount of time, such as for an elderly person or a child with a long-term illness or disability.

A family that is fortunate enough to be in a position with the appropriate accommodation that meets the criteria of this amendment could, and most likely will, be in a location with limited supply of available or alternative properties, such as rural settings, or a city or town with high demand for rental properties, of which there are currently many. I acknowledge that a tenant needing to leave the property will cause upheaval, stress and potential cost to that family or individual, but surely a family has the right to use what possessions it has to maximise the quality of care for a family member and to support the rest of the family at a time of need.

I look forward to your Lordships’ support on this amendment. If I need to, I may test the opinion of the House.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I will speak to Amendment 64B from the noble Lord, Lord de Clifford, to create a new possession ground for carers. I know that every noble Lord here appreciates and values the important work that carers do in our communities. It goes without saying that we should take every step possible, every step we reasonably can, to help them in their work. The noble Lord has been thoughtful and very considered throughout these discussions, and clearly has the best interests of carers at heart, as he has again shown.

I understand that this is a difficult issue and appreciate the arguments that landlords who organise their own care are not burdening the state and that they should be able to utilise their properties to do just that. On the other hand, I note that these debates have previously highlighted—as the noble Lord, Lord de Clifford, has again today—the difficulty of housing carers, for example in rural communities.

The scarcity of housing in rural areas also raises the counterpoint of the plight of the tenant. These tenants may be the local teacher or work in the post office—long-term members of the community who do not own their own homes. To evict them to house a carer for a landlord who may possibly be in the area for only a couple of years will upend their lives and leave them potentially struggling to remain in the area. It is worth adding that the only way currently to test whether there is a genuine need for a carer is if the tenant challenges their eviction and the landlord has to go to court to obtain a possession order. Unfortunately, I am afraid, experience shows that many tenants will not do that, as they will simply leave without the landlord ever having to prove a carer was really required.

I appreciate that this is very much a balanced argument but, on balance, I am of the view that allowing tenants to be evicted through no fault of their own in order to house carers for landlords is not the right approach, because of the threat and disruption this would cause to tenants and the scope for wider misuse of this ground. As the noble Baroness, Lady Thornhill, said, we should not underestimate the danger that this could become a loophole for unscrupulous landlords. There are enough of them, as we all know and realise from our experience in the private rented sector, so this could be a real danger.

There are dangers and scope for wider misuse. In my view, therefore, the benefit to a relatively narrow group of landlords should not be allowed to outweigh that disruption, so I hope that the Motion is not moved to a vote.

[Baroness Neville-Rolfe (Con)]

My Lords, I refer to my register of interests as the joint owner of a small cottage in the village where I live.

I strongly support Amendment 64B, tabled by the noble Lord, Lord de Clifford. It has had the support of the noble Baroness, Lady Bowles, and of caring organisations, which would be helped immediately, not just condemned to wait for the Casey review, which we are all very keen to see. The amendment has been tightened up considerably by the noble Lord, Lord de Clifford, to avoid any abuse, in response to comments that the Minister herself made in Committee, which is very helpful.

The Government’s negative response is an example of their unwillingness so far to take the demise of carers seriously. Being able to provide accommodation for carers can make a real difference to their availability.

Not every carer wants to be a live-in carer, especially if they have families, yet we need growing numbers of carers. This is because there are ever-growing numbers of the aged and the disabled, as well as a scarcity of care home and hospice spaces. There is an acute shortage of housing and a scarcity of short-term accommodation, partly as a result of this very Bill. At the same time, we have smaller families, more couples having no children and more people seeing their relatives working or moving overseas. The need for hired carers is increasing, therefore, and those carers need short-term accommodation—it can sometimes be for years—as they move, over time, from job to job in different locations. We need to look at this. This change will be a small and totemic positive that would help both the caring sector and families in need. I invite the Minister to think again.