National Citizen Service Bill [HL]

Baroness Royall of Blaisdon Excerpts

Committee: 2nd sitting (Hansard): House of Lords
Tuesday 22nd November 2016 Grand Committee

[Baroness Royall of Blaisdon (Lab)]

My Lords, I shall speak to the amendments in my name. I understand the arguments made by the noble Baroness, Lady Finn, that the organisation wants to put all its energies into ensuring that it maximises the number of young people going through the programme—that is absolutely right and proper. But I do not regard reporting on the various measures that we wish to be reported on as onerous in any shape or form. When the report comes before Parliament every year, which is a very welcome measure, Parliament needs to be able to judge what is happening and judge the impact of this very important initiative. Unless we have a breakdown of the impact in various ways, we shall not be in a position to judge or to celebrate all the success—nor will we be in a position to say that the NCS is doing a great job but it needs to flex this and that and do things slightly differently. So I am not trying to impede the work of the NCS in any way; I am trying to build trust in the NCS and, unless we have measured impact, we are not going to build the trust that we want to build. It is important that we know the number of participants who have fully completed the programme, which is the subject of one of my amendments, and the extent to which participation targets have been met. They are just measures, and they are sensible and basic ones.

Amendment 30 says that the annual report must compare the extent to which the NCS Trust obtains value for money and talks about,

“comparison with other youth related provision”,

by organisations with similar aims. There are other organisations, such as the scouts, which provide fantastic value for money. I know that the NCS will also provide fantastic value for money, but I want to enable organisations such as the scouts to be able to deliver for the NCS. In due course, the NCS will have to flex how it works to some extent to ensure that the scouts can be a provider, as it were, for the NCS.

Amendment 37 says that the annual report must address,

“the extent to which young people have been involved in setting the strategic priorities of the NCS Trust”.

I do not know the extent to which young people are involved in setting the priorities at the moment, but yesterday I went to a terrific event organised by Step Up To Serve, because it is “I Will” week. It has so many young people on its board, which is fabulous, and they really are setting the agenda for quality volunteering for those between the ages of 10 and 20. I would like to know that young people are really going to be involved in setting the priorities for the NCS, because it is their programme and they know what is best needed for them.

My Amendment 38 says that the annual report must address,

“how many young people have gone onto participate in other social action opportunities, and … the extent to which the NCS programmes impact the wider youth … sector”.

I shall not bang on again about City Year and all those things, but it is part of the journey, so I want to ensure that the report can demonstrate each year that the NCS really is part of the social action journey for young people from 10 to 25.

I am very grateful to the Minister, who in his letter after Second Reading said that the Government agreed that a “longitudinal study” of the life outcomes of NCS graduates was an excellent suggestion and that he was looking to see how such a study could be developed within the work already done to get evidence about the NCS’s long-term performance. That is really important because in a few years’ time, we want to be able to demonstrate that the NCS is making a qualitative difference to young people’s lives.

[Lord Hodgson of Astley Abbotts (Con)]

My Lords, I have one amendment in the group, Amendment 47. It is the last in a group of 18. The prior 17 would impose various duties on the NCS Trust. Some of these seem to be entirely sensible. Measuring the impact of what is being achieved is good, so I very much support the thought behind Amendment 25 in the name of the noble Baroness, Lady Royall, on how many individuals complete the programme, although an annual report that did not contain that would be a sad one. I am less enthused by Amendment 39 about the open-ended requirement to consult the voluntary sector. That seems to be a recipe for a talking shop and would not necessarily achieve very much.

I do not doubt the good intentions behind the amendments in the group, but as we know, the road to hell is paved with good intentions. Amendment 47 attempts to go beyond hope, expectation or intention to the reality of what has happened. It would do so by requiring an independent review of the whole of the NCS Trust’s commissioning process. We would thus be able to examine its performance in areas a number of which are the subject of the other 17 amendments in the group.

Amendment 47 focuses widely but particularly on those issues that have been the subject of a good many discussions and comments at Second Reading: how easy is it for small providers to obtain contracts? What barriers have been identified that stop them? What additional benefits have been found for our society arising from the whole process? That last issue has been commented on in the last few minutes, so I will not repeat it, but the Committee needs to be aware of the level of risk aversion among commissioners. It is something we need to guard against for the NCS Trust.

A number of voluntary groups are invited to bid. The fact is that if you ask 12 to bid, there are 11 losers. Therefore, the amount of time wasted on that can be very great. My noble friend Lord Maude has had a valiant blast against the use of pre-qualification questionnaires, or PQQs. That is another hurdle for smaller groups to get over. His weed killer has worked pretty well in central government, but PQQs seem to be alive and well and living reasonably persistently at local government level. Perhaps we need to think about that. There are then lengthy tender documents that take a lot of compiling. Then there are the monitoring processes, which can be very lengthy and extensive, and can be changed in the middle. All those issues and features combine to deter, to put off, to disadvantage smaller voluntary groups.

The day before our meeting last Wednesday a small charity came to speak to me, because I have been involved with this process. It said that it had an example where the commissioner clearly believed it was unsuitable and that it should not be given the job. The charity was persistent, in a rather brave way. It went on to complete the process, against considerable odds and adversity. Then it was disqualified because, in the final contract, where it had to sign the document at the end, the words said, “Sign inside the box”. The signature had touched the side of the box. That was sufficient reason for the commission to say, “Sorry, you haven’t declared, you’re off”. One thinks that this is an extreme example, but these sorts of things come up again and again. We need to ensure this does not take root in the NCS commissioning process and that these non-tariff barriers, if you like to call them that, are identified and dealt with.

The purpose of the amendment is to make sure that we can find out what has actually been happening. It is supported by the NCVO. It provides this important independent overall review, with some special focuses to it. On reflection, I probably would not have chosen a review after 12 months—that is probably a bit too soon. So it might be a review after 24 months, to give more time to see how things settle down, but that is a detail. I hope my noble friend will accept that there is a principle here of something worth pursuing, which deals with some of the other concerns raised by noble Lords on both sides of the Committee, and we can explore how to build it into the Bill at the next stage.

[Lord O'Shaughnessy (Con)]

My Lords, I was pleased to put my name to the amendments tabled by my noble friend Lady Finn. I support everything she said about making sure that the bureaucratic workload is kept to a minimum so that the NCS Trust can focus on its primary role.

I have great sympathy with the idea of the annual reports and the business plan focusing on particular areas of interest, such as diversification of intake, performance, and so on. But there are a couple of reasons why I think it would be a mistake to put it in the Bill and why this more elegant solution from my noble friend is a better approach. First, we cannot possibly anticipate all the things that the NCS, as it succeeds and flourishes between now and whenever—into infinity—could need to focus on from year to year. Inevitably, those challenges will change and we cannot possibly anticipate every single reporting requirement that might be needed to focus on the issue or the challenge of the day. Today, it might be disability; in three years’ time, it could be ethnic minorities, or anything. To put in a small number of things that we can think of now might focus the attention of the board on reporting things that actually in future years might be less important than others. That would be a mistake.

Secondly, all the issues that have been brought up by noble Lords as important focuses for the business plan and the accounts are covered in the royal charter. In the interests of brevity, I will not read out all the relevant bits of the royal charter but pages 7 and 8 talk about the primary functions,

“enabling participants from different backgrounds to work together in local communities”.

The charter says:

“In exercising its primary functions, the objectives of the NCS Trust are … to promote social cohesion”,

and,

“to expand the number of participants”.

The trust is also to,

“have regard to the desirability of … promoting social mobility … personal and social development … ensuring value for money”,

and so on. I think that all the good points that have been made about the sorts of things that the NCS should be reporting on in its annual report and planning for in its annual business plan are covered—perhaps not completely and that is worth a look—in the royal charter.

Having the Bill say that the NCS should report and plan for the primary functions in relation to what is in the royal charter is the correct balance between making sure that the things that we care about are reported on and leaving flexibility with the board to focus on those things that are perhaps more important from one year to the next, rather than putting in the Bill things which might just narrow attention on to a small number of issues, which may not be the most important things in any given year. That is why I think inserting them as primary functions is helpful in clarifying what is important and what we should hold the NCS accountable for, but allowing some flexibility for the board to report on the things that are most pressing in any given year.

[Baroness Royall of Blaisdon]

My Lords, much of what the noble Lord has just said is eminently sensible. Clearly, things change from year to year and the Bill is going to last in perpetuity, as it were. I will retable some amendments on Report. I hope that the Government will look at the charter to make sure that every aspect we have been speaking about today is truly covered. We will see what happens with amendments on Report but I would like the Minister to say what issues the Government and Parliament would expect the report to cover in 2017, 2018, 2019 or 2020—for the foreseeable future. Yes, priorities can change but I want to ensure that my priorities are covered in the annual report.

--- Later in debate ---

In conclusion, this is a question of balance. The amendments adding to the reporting requirements underline that the NCS is an important programme and we must ensure that we use it to its full potential. Equally, we must allow the trust to focus its resources and time on delivering a quality programme, not overly prescriptive reporting. Your Lordships have argued both cases. I believe that the Bill, as drafted, strikes the right balance between the two, but I am committed to writing to the trust to express your Lordships’ view on what it should report. I hope with that assurance, the noble Baroness will feel able to withdraw her amendment.

[Baroness Royall of Blaisdon]

My Lords, may I ask a question about the opportunities hub? I think the Minister said that the graduates of the NCS have access to the opportunities hub. If that is the case, it would be very good if all young people, even those who were not NCS graduates, had access to an opportunities hub so that all young people, not just those who were fortunate enough to go through the NCS, could see what the possibilities of volunteering were for them.

[Lord Ashton of Hyde]

Yes, I can see the point there. I believe, but could not swear to it, that it is open only to graduates at the moment. But I am certainly happy to look at that. We can come back to it later.